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Better Business Cases™ Foundation E-learning
Better Business Cases™ Foundation E-learning
Content of the training
The Better Business Cases Foundation E-learning is fully accredited by APMG and specifically helps you prepare for the Better Business Cases™ Foundation exam.
The purpose of the Better Business Cases Foundation qualification is to confirm that you have sufficient knowledge and understanding of the guidance to work effectively with, or as a member of, a team to develop a business case using the Five Case Model . The Foundation qualification is also a prerequisite for the Practitioner qualification.
Topics Better Business Cases
Introduction and overview
Strategic sketch case
Sketch business case – part 1 (step 4)
Sketch business case – part 2 (steps 5-7)
Full business case
exam simulator
Target Audience for the Better Business Cases™ Foundation e-learning
The course is relevant to those responsible for developing and producing expenditure proposals or their review and approval; in particular:
Senior Responsible Owners (SROs), program directors, EPMO/PMO leaders and project managers, responsible for successful business case development and program and project delivery;
finance, procurement and planning directors, responsible for planning and prioritizing spending proposals and delivering public value;
Members of Approvals and Boards of Directors responsible for examining or approving spending proposals
Foreknowledge and level
There are no prerequisites for the PMG-International Better Business Cases™ Foundation.
Duration
The training lasts about 10-12 hours.
Goal Better Business Cases™ Foundation E-learning
At the end of this e-learning module you will understand:
The philosophy and rationale of the Five Case Model
The different types of business cases, their purpose, who is responsible for them and when they are needed when developing a spending proposal
Developing the business case in relation to other recognized and recommended best practices for program and project management
Exam Better Business Cases™ Foundation
The exam is not included with this product, but it is available as an optional extra. If you want to take the exam, it is available online through remote proctor or onsite.
To be eligible for a post-training certificate, you must get at least 25 points / 25 questions correct out of 50 points / 50 questions that will give you 40 minutes. For more information about the Better Business Cases Foundation exam, visit APMG .
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by APMG
The exam is not included in the price.
Method
D-ICT Solutions gives you access to the Better Business Cases™ Foundation E-learning e-learning environment, where you can go through the material at your own pace. The Better Business Cases™ Foundation E-learning makes learning easy and entertaining. In addition to access to the videos where all topics of Better Business Cases™ Foundation are covered, multiple quizzes, sample questions, flashcards and educational games are also used.
This Better Business Cases™ Foundation E-learning is entirely in English!
€499
E-Learning
MBO+
Change Management Foundation e-learning
Change Management Foundation e-learning
Content of the training
The Change Management Foundation e-learning helps you gain the fundamental skills and certification to be a successful Change Manager.
Change Management is associated with the effects and management of change; this is especially within organizations where change can have more impact. This qualification is based on the theory and application of change for the individual, change for the organization, communication and stakeholder engagement, and change management best practices. Once you have passed the Change Management Foundation, you can move on to the more advanced Change Management Practitioner certification.
Topics Change Management™ Foundation
The context of change management
Learning and the individual
Change and the individual
Change and the Organization – Part 1
Change and the Organization – Part 2
Stakeholder involvement
Communication and involvement
Impact of change
Readiness for change
Exam technique
exam simulator
Accreditation: The purpose of the Change Management Foundation certification is to certify that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organizational change initiative.
Target group for the Change Management Foundation e-learning
The Change Management qualification is intended for anyone involved in change at any level within an organization:
Change leaders (e.g. senior responsible owners)
change managers
Portfolio Managers
Organizational development managers
Change 'agents' (e.g. business change managers)
Change implementers (e.g. program/project managers)
Change support (e.g. program/project office) and operational line
Managers/staff
Company management
Foreknowledge and level
No formal requirements are required to start a Change Management Foundation e-learning.
The Change Management Foundation certification is also a prerequisite for the Change Management Practitioner certification.
Duration
The course is expected to take approximately 10-12 hours.
Objective Change Management™ Foundation E-learning e-learning
At the end of the e-learning you will understand/get:
how individuals are affected by change and are able to develop strategies to help people through change
understanding how organizations operate, organizational culture and the models and processes of change
the drivers of change, the change governance structures commonly used in organizations and how to define a change vision
how to prepare people for change and support their learning and motivation to change
Learn about the stakeholder engagement process and how to develop appropriate communication strategies and plans Gain
an appreciation for the impact of change on organizations, how to build and support momentum for change
the importance of defined change roles and how to build and support an effective change team
Exam Change Management Foundation
The exam is not included with this product, but it is available as an optional extra. If you want to take the exam, it is available online through remote proctor or onsite.
To be eligible for a post-training certificate, you must get at least 50% correct on 50 questions that will give you 40 minutes. For more information about the Change Management Foundation certification, visit APMG .
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by APMG
The exam is not included in the price.
Method
D-ICT Solutions gives you access to the Change Management Foundation E-learning environment, where you can go through the material at your own pace. The Change Management Foundation E-learning makes learning easy and entertaining. In addition to access to the videos where all subjects of Change Management™ Foundation are discussed, several quizzes, sample questions, flashcards and educational games are also used.
This Change Management™ Foundation E-learning is completely in English!
The training is also available in class: Change Management Foundation
€499
E-Learning
MBO+
Finance for Non Financial Managers E-learning
Finance for Non Financial Managers E-learning
Content of the training
This accredited Finance for Non Financial Managers E-Learning includes 10 sessions that provide an introduction to the basics of finance and teach you how to read basic financial statements. The course then moves on to teach you how your business decisions affect the financial health of your organization. Proven topics and relevant interactive exercises help you understand the financial concepts that all managers need.
The course also includes a mock exam so students can test themselves under simulated exam conditions. Questions are randomly selected from question banks in our rating database.
Additional features include an audio commentary option, a book highlighting capability, and an interactive glossary that allows you to link directly to the training.
Topics Finance for Non Financial Managers E-learning
The e-learning training uses a series of 10 structured modules to help you:
Understand fundamental financial terminology and concepts
Read and interpret financial statements
Measuring the financial impact of operational decisions
Understand the basics for evaluating investment decisions
Introduction to the annual accounts
Importance of financial measures
Financial Accounting and Management Accounting
The four types of accounts
Three annual accounts
Accounting conventions
Profit and loss account
The profit and loss account
Income statement elements
Costs in the profit and loss account
Your own numbers
balance
Definition
Sources and use of numbers
Balance sheet format
Interrelationship with the profit and loss account
Format Examples
Your own numbers
cash flow
Profit and cash
Elements of Cash Flow
Cash and Loan Management
Practical applications of cash flow
Your own numbers
Cost decisions
Introduction
Variable and fixed costs
Cost structure and methods
Break-even
Product costs
Your own numbers
Introduction to Financial Analysis
What is Financial Analysis
Financial analysis in practice
Investeringsbeoordeling
Cash flow and relevant costs
Refund
Present value and discount
Discounted cash flow
Sensitivity analysis
case study
Margin of profit
Profit margin ratio
Industry comparison
supermarkets
Aircraft industry
Profit Margin Flowcharts
Your own numbers
Turnover assets
Understanding asset turnover
Asset Turnover Flowchart
Working capital ratios
Turnover from fixed assets
Analysis by sector â€" supermarket
Industry Analysis - Aerospace
Your own numbers
Return on Invested Capital (ROCE)
Wat is Return on Capital Employed?
Elements of ROCE
ROCE . comparison
Financial Analysis with ROCE
Your own numbers
Mock Exam Simulator
Designed to test your understanding of key grade goals in the curriculum
Accreditation: The purpose of the Change Management Foundation certification is to certify that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organizational change initiative.
Target audience
The Finance for Non Financial Managers E-learning requires no prior knowledge or experience and is intended for anyone who needs to develop their understanding of finance. It is ideal for:
Project managers
IT and service support managers
Sales executives/consultants and recent graduates
Foreknowledge and level
No
Duration
This Finance for Non Financial Managers E-learning contains 20 hours of learning spread over 10 sessions.
Exam Finance for Non Financial Managers
The exam is not included with this product, but it is available as an optional extra. If you want to take the exam, it is available online through remote proctor or onsite.
To be eligible for a post-training certificate, you must get at least 72% correct on 25 questions that will give you 60 minutes. Look for more information about the Non Financial Managers certification at APMG .
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by APMG
The exam is not included in the price.
Method
D-ICT Solutions gives you access to the Finance for Non Financial Managers E-learning environment, where you can go through the material at your own pace. The Finance for Non Financial Managers E-learning makes learning easy and entertaining. In addition to access to the videos where all topics of Finance for Non Financial Managers are discussed, use is also made of several quizzes, sample questions, flashcards and educational games.
This Finance for Non Financial Managers E-learning is completely in English!
€499
E-Learning
MBO+
ITIL 4 Create Deliver and Support CDS E-learning
ITIL 4 Create Deliver and Support CDS E-learning
Content of the training
The ITIL 4 Create, Deliver and Support CDS e-learning helps you prepare for the ITIL 4 CDS exam. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to create, deliver and support services, as described in the ITIL Create Deliver & Support Sullabus.
The ITIL 4 Create Deliver and Support CDS is one of the requirements for the designation of ITIL 4 Managing Professional, which assesses the candidate's practical and technical knowledge of running successful, modern IT services, teams and workflows.
Doelstelling ITIL 4 Create, Deliver and Support CDS e-learning
At the end of the course:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support in the SVS and value streams
Know how to create, deliver and support services
Topics ITIL 4 Create Deliver and Support CDS e-learning
Introduction
Summary of the Foundation training
Organizational Challenges and Resource Management
Shift left approach
information & technology in the SVS
Design service value streams
Applies new service value stream
Hands-on Recovery of Live Service Value Stream - Part 1
Hands-on recovery of live service value stream - Part 2
Coordinating and prioritizing work
Commercial and sourcing considerations
Target audience
ITSM managers and aspiring ITSM managers
ITSM practitioners who manage the operation of IT-enabled and digital products and services, and those responsible for end-to-end delivery
Existing ITIL Qualifiers who want to develop their knowledge
Foreknowledge and level
There are two formal requirements to take the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition module exam. You must also follow an accredited training such as this e-learning module.
Duration
The ITIL 4 Create Deliver and Support CDS E-learning takes approximately 16 hours.
Examen ITIL 4 Create Deliver and Support CDS
The exam is included with this product, and you can enter the Peoplecert portal within purchase. If you want to take the exam, it is available online through remote proctor.
To be eligible for a post-training certificate, you must get at least 72% correct on 25 questions that will give you 60 minutes. For more information about the ITIL 4 Create Deliver and Support CDS certification, see peoplecert .
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by peoplecert
The exam is included in the price.
Method
D-ICT Solutions gives you access to the ITIL 4 Create Deliver and Support CDS E-learning environment, where you can go through the material at your own pace. The ITIL 4 Create Deliver and Support CDS E-learning makes learning easy and entertaining. In addition to access to the videos where all topics of ITIL 4 Create Deliver and Support CDS are covered, multiple quizzes, sample questions, flashcards and educational games are also used.
This ITIL 4 Create Deliver and Support CDS E-learning is entirely in English!
The training is also available in class: ITIL 4 Specialist: Create Deliver & Support CDS
€1.104
E-Learning
MBO+
ITIL 4 Leader Digital and IT Strategy DITS e-learning
ITIL 4 Leader Digital and IT Strategy DITS e-learning
Content of the training
Our accredited ITIL 4 Leader Digital and IT Strategy DITS e-learning helps you prepare for the DITS exam. The examination assesses whether you can demonstrate the understanding and application of the concepts, methods and principles of DITS, as well as information from the related practices.
The ITIL 4 DITS qualification is one of the required modules for the designation of ITIL 4 Strategic Leader.
The ITIL 4 Leader Digital and IT Strategy DITS e-learning module focuses on the importance and challenges of creating an appropriate digital strategy to enable business success and how it can be integrated into IT strategy and are aligned with the objectives of the wider organization.
Objective ITIL 4 Leader Digital and IT Strategy THIS e-learning
After the ITIL 4 Leader Digital and IT Strategy DITS certification:
Demonstrate the use of ITIL guiding principles in digital and IT strategy decisions and activities.
Understand how to use digital strategy to respond to digital disruption.
Understand the relationship between the concepts of digital and IT strategy, the service value system and the service value chain and explain how you can use them to create value.
Understand how an organization uses digital and IT strategy to remain viable in environments disrupted by digital technology.
Understand your strategic approaches enabled by digital and information technology to achieve customer/market relevance and operational excellence.
Understand the risks and opportunities of digital and IT strategy.
Understand the steps and techniques involved in defining and advocating a digital and IT strategy.
Understand how to implement a digital and IT strategy.
Topics ITIL 4 Leader Digital and IT Strategy THIS e-learning
This course is divided into the following modules:
Introduction and overview of digital and IT strategy
Summary of the ITIL 4 Foundation
Key Concepts of Digital and IT Strategy – Part 1
Key Concepts of Digital and IT Strategy – Part 2
Key Concepts of Digital and IT Strategy – Part 3
Organizational Viability - Part 1
Organizational Viability - Part 2
Strategic Approaches
Financial aspects of strategy
Innovation
Risk
Defining and Advocating Strategy
Implementation Strategy - Part 1 Organization
Execution Strategy - Part 2 Execution
Implementing Strategy - Part 3 Assessing Success
exam simulator
Target group ITIL 4 Leader Digital and IT Strategy THIS e-learning
This course is designed for IT leaders and aspiring leaders to help them build and implement an effective IT and digital strategy that can address digital disruption and drive success.
Prior knowledge ITIL 4 Leader Digital and IT Strategy THIS e-learning
You must complete accredited training. (like these)
You must hold the ITIL 4 Foundation qualification
You must provide evidence confirming a minimum of three years of experience in IT management.
Duration
The ITIL 4 Leader Digital and IT Strategy DITS e-learning takes 25-30 hours.
Examen(s) ITIL 4 Leader Digital and IT Strategy DITS
The exam is included with this product, and you can access the Peoplecert portal within 48 hours of purchase. If you want to take the exam, it is available online through remote proctor.
To be eligible for a post-training certificate, you must get at least 70% correct on 30 questions that will give you 60 minutes. For more information about the ITIL 4 Leader Digital and IT Strategy DITS certification, visit Peoplecert/Axelos .
This exam also includes a practical assignment: At different stages of your course, you will be asked to complete four assessments to be submitted for assessment by an SME. You must have opted out of all four assessments before taking the online exam.
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by peoplecert
The exam is included in the price.
Method
D-ICT Solutions gives you access to the ITIL 4 Leader Digital and IT Strategy DITS e-learning environment, where you can go through the material at your own pace. The ITIL 4 Leader Digital and IT Strategy DITS e-learning makes learning easy and entertaining. In addition to access to the videos covering all topics of ITIL 4 Leader Digital and IT Strategy DITS, multiple quizzes, sample questions, flashcards and educational games are also used.
This ITIL 4 Leader Digital and IT Strategy DITS e-learning is completely in English!
€1.149
E-Learning
MBO+
ITIL 4 Managing Professional Transition MPT e-learning
ITIL 4 Managing Professional Transition MPT e-learning
Content of the training
Our accredited ITIL 4 Managing Professional Transition e-learning provides everything you need to prepare for the MPT exam.
Note: The ITIL 4 Managing Professional Transition exam will be stopped by AXELOS as of July 1, 2022. All exams must be taken and passed before this date.
Topics ITIL 4 Managing Professional Transition MPT e-learning
This course covers all aspects required to pass the ITIL 4 Managing Professional Transition exam. The exam assesses whether the candidate can demonstrate adequate understanding and practical application of the concepts covered in the following ITIL 4 core publications awarded the ITIL 4 Managing Professional designation, including:
ITIL 4 Foundation: to introduce readers to the management of modern IT services, to give them an understanding of the common language and key concepts
Create, Deliver and Support (CDS): To provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT products and services and relevant practices, methods and tools
Drive Stakeholder Value (DSV): To provide the candidate with insight into all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
High Velocity IT (HVIT): To provide the candidate with insight into the ways digital organizations and digital business models function in high-speed environments
Direct, Plan and Improve (DPI): To provide the candidate with the practical skills needed to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
Objective ITIL 4 Managing Professional Transition MPT e-learning
The aim of the ITIL 4 Managing Professional Transition qualification is:
to provide candidates from the previous version of ITIL (V3) with the opportunity to easily transition to ITIL 4. So to achieve the ITIL 4 Managing Professional designation.
to provide candidates with an understanding of the new itil 4 Foundation concepts and definitions, including key differences between the previous iteration of ITIL and ITIL 4 and how they can be applied practically
to provide candidates with an understanding of key elements from each of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve, as well as ITIL 4 Foundation.
Modules ITIL 4 Managing Professional Transition MPT e-learning
This course is divided into the following modules:
ITIL 4 Foundation
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain and how they are connected
Create, Deliver & Support (CDS)
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL practices contribute to the creation, delivery and support in the SVS and value streams
Know how to create, deliver and support services
Drive Stakeholder Value (DSV)
Understand how customer journeys are designed
Know how to foster stakeholder relationships
Know how to shape demand and define service offering
Know how to onboard and offboard customers and users
Know how to act together to ensure continuous value co-creation (service consumption / provisioning)
Knowing how to realize and validate service value
High Velocity IT (HVIT)
Understand concepts related to the fast-paced nature of the digital enterprise, including the demand it poses to IT
Understand the digital product lifecycle in terms of the ITIL operating model
Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering fast IT
Direct Plan & Improve (DPI)
Understand the scope of what needs to be directed and/or planned, and how to use the key principles and methods of direction and planning in that context
Understand the role of GRC and know how to integrate the principles and methods into the service value system
Understand and know how to use key principles and methods of communication and organizational change management to drive planning and improvement
Target audience ITIL 4 Managing Professional Transition MPT e-learning
This qualification is for existing ITIL Expert qualification holders and those who have 17 credits with the ITIL credit scheme and wish to develop their knowledge and application.
Prior knowledge and level ITIL 4 Managing Professional Transition MPT e-learning
Minimum of 17 credits of the ITIL v3 Foundation and Intermediate / Practitioner modules or ITIL Expert certificate. ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, but candidates are still required to obtain 15 credits from v3 PRC/INT.
Duration
The ITIL 4 Managing Professional Transition MPT e-learning takes several hours.
ITIL 4 Managing Professional Transition Exam
The exam is included with this product, and you can enter the Peoplecert portal within purchase. If you want to take the exam, it is available online through remote proctor.
To be eligible for a post-training certificate, you must get at least 70% correct on 40 questions that will give you 90 minutes. For more information about the ITIL 4 Managing Professional Transition MPT exam, see peoplecert.
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by peoplecert
The exam is included in the price.
Method
D-ICT Solutions gives you access to the ITIL 4 Managing Professional Transition MPT e-learning environment, where you can go through the material at your own pace. The ITIL 4 Managing Professional Transition MPT e-learning makes learning easy and entertaining. In addition to access to the videos where all topics of ITIL 4 Managing Professional Transition are discussed, several quizzes, sample questions, flashcards and educational games are also used.
This ITIL 4 Managing Professional Transition MPT e-learning is completely in English!
€1.399
E-Learning
MBO+
ITIL 4 Specialist Drive Stakeholder Value e-learning
ITIL 4 Specialist Drive Stakeholder Value e-learning
Content of the training
Our accredited ITIL 4 Specialist Drive Stakeholder Value e-learning offers everything you need to prepare for the ITIL 4 DSV exam. The ITIL 4 Drive Stakeholder Value qualification provides you with insights into all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts.
The ITIL 4 Specialist Drive Stakeholder Value e-learning is one of the requirements for the designation of ITIL 4 Managing Professional, which assesses the candidate's practical and technical knowledge of running successful, modern IT services, teams and workflows.
Objective ITIL 4 Drive Stakeholder Value DSV e-learning
At the end of the course:
Do you understand how customer journeys are designed
Do you know how to target markets and stakeholders
Do you know how to foster stakeholder relationships
Do you know how to shape the demand and define the service offer
Do you know how to align expectations and match details of services
Do you know how to onboard and offboard customers and users
Do you know how to act together to ensure continuous value co-creation (service consumption / provisioning)
Do you know how to realize and validate service value
Topics ITIL 4 Drive Stakeholder Value DSV e-learning
Introduction
Summary of the Foundation
Customer Journal
Designing the customer journey
explore
Engage – Part One
Engage – Part Two
Sacrifice– Part One
Sacrifice – Part Two
Agree
Onboard
Onboarding practices
Co-creation – Part One
Co-creation – Part Two
Realize
Realize - Practices
Target audience
ITSM managers and aspiring ITSM managers
ITSM practitioners responsible for managing and integrating stakeholders, focusing on the customer journey and experience, and/or responsible for fostering relationships with partners and suppliers
Existing ITIL Qualifiers who want to develop their knowledge
Foreknowledge and level
There are two formal requirements to take the exam. You must have passed the ITIL 4 Foundation exam and you must undergo accredited training.
Duration
The ITIL 4 Specialist Drive Stakeholder Value e-learning takes about 16 hours.
Exam ITIL 4 Drive Stakeholder Value DSV
The exam is included with this product, and you can enter the Peoplecert portal within purchase. If you want to take the exam, it is available online through remote proctor.
To be eligible for a post-training certificate, you must get at least 72% correct on 25 questions that will give you 60 minutes. For more information about the ITIL 4 Drive Stakeholder Value DSV certification, visit peoplecert .
Additional information
You have 12 months access to the course.
mock exam questions are included
Fully accredited by peoplecert
The exam is included in the price
Method
D-ICT Solutions gives you access to the ITIL 4 Specialist Drive Stakeholder Value e-learning environment, where you can go through the material at your own pace. The ITIL 4 Specialist Drive Stakeholder Value e-learning makes learning easy and entertaining. In addition to access to the videos where all topics of ITIL 4 Specialist Drive Stakeholder Value are discussed, several quizzes, sample questions, flashcards and educational games are also used.
This ITIL 4 Specialist Drive Stakeholder Value e-learning is completely in English!
€999
E-Learning
MBO+
Learning Journeys: Interactive Sales Workshop
We guide individuals, teams and, organizations in helping them translate key insights into clear actions, so that they can continue to develop and harness their potential to the fullest.
We mentor you through individual coaching to further hone your leadership skills so that you can develop an authentic and inspiring leadership style based on your own strengths and expertise.
First, we perform a team scan to map the culture of teams and organizations. Based on the acquired key insights, we create the vital link between strategic plans and the behavior necessary to implement them successfully and efficiently.
No shit. Just shoes.
In times of change, investing in EQ is more important than ever. As a company, you should not let yourself be tempted by an impulsive sprint that will deplete your human capital. Instead, dare to invest in a sustainable growth process informed by long-term thinking and short-term actions.
How we create learning that sticks:
Coach-tutored learning
Group learning and reinforcement
One-to-one coaching
Goal setting & feedback
INTERACTIVE SALES WORKSHOP
As an experienced sales professional you are always looking for new ways to maximise your impact.
If you want to experience how you can take competenties like 'active listening, presentations skills and close the deal’ to the next level, then this training is for you.
Thanks to this training you will…
learn how to read your client's bodylanguage and manage your own at the same time.
be able to profile your clients so that you can focus on their point of view during a sales process and adapt your style.
discover your own authentic sales nature and show it more powerfully.
communicate more convincingly and effectively in every salesconversation by using new conversation techniques.
Training characteristics
discover that there’s a lot more going on during every conversation.
learn how to have more impact during each sales conversation.
be able to take your sales approach to the next level.
This program requires minimum 8 participants (max. 20 participants)
This program is available in English, Dutch and French
People who have followed this said:“Very easy to implement, immediately after the training. Powerful tool to work with.""Learning to present from your own strength." "Focusing on the customer's thinking process." "Never thought you could have that much more impact during conversations." "Interactive workshop with new insights." "New insights about my own nonverbal communication."
€390
Coaching
Basic Training Confidential Counsellor 4-days
Vught
ma 16 nov. 2026
Undesirable behavior in an organization leads to higher absenteeism due to illness and therefore high costs. A well-trained confidential counselor can do a lot to prevent or limit this. Accreditation
Every organization is legally obliged to provide a safe working environment for employees. That also means preventing and limiting undesirable behavior. Because undesirable behavior (such as (sexual) intimidation, bullying, aggression, discrimination and unethical behavior) also leads to higher absenteeism due to illness, there is also a clear economic importance. A well-trained confidential counselor can mean a lot in this. For employees a listening ear and someone who can advise and assist, and for the organization someone who advises on how to prevent this undesirable behavior and limit the consequences as much as possible. The role of confidential counselor requires knowledge and communication skills. This training lays a foundation so that the (prospective) confidential counselor can assume this role with confidence. Accreditation guarantees quality and opens the way to certification of you as a confidential counselor.
As our guest you can participate in a free information meeting several times a year. Here you can ask all your questions about the training, get to know our training institute and meet our trainer (s).
Safety comes first
In all our training courses, we
Accredited training for internal and external confidential counselors
- People who want to work as an internal or external confidential counselor;
- professionals who want to increase their understanding and skills in this field;
- confidential counselors who are already functioning, who want to gain a better grasp of the various aspects of the role of confidential counselor.
- You know the core tasks of the confidential counselor and what is required to perform these tasks properly;
- you can identify the various forms of undesirable behavior and integrity matters;
- you know how to support a victim of undesirable behavior and what resources are available to you to do so;
- you know how to provide employees and supervisors with information about undesirable behavior;
- you know how to provide (periodic) feedback to the organization, while maintaining confidentiality;
- you master the required, specific conversation techniques.
Kijk voor een beschrijving van de opleiding in onze brochure (https://www.merlijngroep.nl/?redirect_sf=a0Z3W000000pAPOUA2).
Day 1
09.30 - 10.00 Reception
10.00 - 10.30 Welcome, explanation of the entire program, household matters, introduction to participants
10.30 - 11.15 What are undesirable behavior? What is the impact for victim and organization?
11.15 - 11.30 Break
11.30 - 12.30 Role of confidential counsellor
12.30 - 13.30 lunch
13.30 - 15.00 Communication
15.00 - 15.15 Break
15.15 - 16.30 Position within the organization
16.30 - 17.00 Discussion, time for reflection
Day 2
09.30 - 10.00 Reception
10.00 - 10.15 Introduction to this day and review of block 1
10.15 - 11.15 Your own attitude as a confidential advisor
11.15 - 11.30 Break
11.30 - 12.30 Practice with role plays
12.30 - 13.15 Lunch
13.15 - 14.15 Legal framework
14.15 - 14.45 Conflict theory
14.45 - 15.00 Break
15.00 - 16.15 Role playing
16.15 - 16.45 What solutions are there?
16.30 - 17.00 Discussion, reflection and homework
Day 3
09.30 - 10.00 Reception
10.00 - 10.15 Welcome, look back on day 1 and 2
10.15 - 11.15 Exploration: Integrity and integrity issues
11.15 - 12.00 Professional Integrity of the confidential counselor
12.00 - 13.30 Lunch
13.30 - 14.30 Knowledge test
14.30 - 15.30 House for Whistleblowers Act (Relevant Procedures and Protocols and A possible report; how to act?)
15.30 - 15.45 Break
15.45 - 16.45 Advice and dilemma unravelling, a model
16.45 - 17.00 Discussion and conclusion
Day 4
09.30 - 10.00 Reception
10.00 - 10.15 Welcome, look back on day 1, 2 and 3,
10.15 - 10.45 Annual report and annual report
10.45 - 11.00 Break
11.00 - 12.00 Role playing
12:00 - 13:00 Lunch
13.00 - 14.15 Test
14.15 - 15.30 Role playing
15.30 - 15.45 Break
15.45 - 16.30 Loose ends, certification, recertification training
16.30 - 17.00 Reflection, evaluation
Voor deelname aan deze training is geen specifieke vooropleiding vereist.
- PE: 24 MfN PE, cat. 2
€1.880
Klassikaal
max 10
1 maand
Learning Journeys: Certified Body Language Master Program
Learning journeys: Body Language Master Certification Training
This training builds on the Practitioner training:
How to Speak - You’ll learn what to say or what to ask to assess the baseline of a person in the beginning of a conversation. Learn to disarm the toughest pokerface and what to say to people who are hiding something from you.
How to Sharpen Your Intuition - Knowing how to interpret accurately the non-verbal cues you see is just the start. In this course, you’ll learn how to check if your interpretations are correct and how to dig deeper, essentially steering the conversation in order to make accurate conclusions about the intentions of others.
How to Inspire - You’ll learn which questions to ask to get a decisive advantage in negotiations. Here you’ll learn the Aikido of conversational strategies, essentially getting your target to convince themselves of your intentions.
After completing the exam at the end of the course, you will receive a Body Language Master ™ Certificate.
Training characteristics:
Learn more about the next 101 interpretations
Practical analysis of hundreds of photos and film extracts
Intensive exercises to improve your personal Body Language
Content training :
Advanced interpretation of emotions on someone's face by recognizing Micro-Expressions
Analysis of hundreds of photos and film extracts
How do you use the knowledge and interpretations of 202 positions, attitudes and signals in real life and on a daily basis?
Intensive exercises to accurately recognize emotions during a conversation with someone.
Personal coaching on your own body language and how you get rid of sending unwanted signals yourself?
Advanced BLINK ™ conversation techniques (a very powerful way of communicating)
If you prefer an inhouse training, you will receive a 10% reduction (min. 6p).
€1.090
Coaching