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OVERVIEW This two-day ArchiMate® Foundation Level 1 course is designed for those who want to learn about and apply ArchiMate® as a modeling language. You’ll gain knowledge of the structure, key concepts and techniques of the ArchiMate® standard, and learn how to model and visualize architectures. Upon successful completion of this course, you will be ready to take the newest ArchiMate® Foundation exam at a Pearson Vue Testing Center. Exam vouchers are included in the price of this course. OBJECTIVES Understand the background, key concepts and applications of ArchiMate® Core for modeling and describing architectures Be able to use the ArchiMate® language and techniques to visualize and communicate architectures Understand the additional layers and aspects of the ArchiMate® standard, their viewpoints and their application to core concepts Be able to interpret the ArchiMate 3® specification correctly prior to taking the ArchiMate® 3 Foundation exam   AUDIENCE This training is suited for - Architects - Business Analysts - Information Analysts - Designers - Product Owners - Project leaders CERTIFICATION The exam fee is included in the course fee, You will need about 5 to 10 hours selfstudy before making the exam. ArchiMate® Part 1 Multiple-choice 40 questions/60 minutes Supervised No Open Book   NEXT STEP   CONTENT Definition and goals of Enterprise Architecture Background to ArchiMate® development Structure of the ArchiMate® language Meta-model of the core concepts of ArchiMate® Concepts of enterprise, application and technology architecture Relationships between architecture domains Modeling with ArchiMate Viewpoints and views Visualization of architectures Tool support for ArchiMate Motivation, Deployment and Migration extension of ArchiMate® and its relationship with the core concepts and the Motivation extension Concepts, relationships and viewpoints of the Motivation, Deployment and Migration extension Ways to extend or specialise ArchiMate® Relationship of ArchiMate® to other architecture frameworks Examination for ArchiMate® Foundation Certification

OVERVIEW The Cisco Aggregation Services Router 9000 Series Essentials course introduces you to the features and functions of the Cisco Aggregation Services Router (ASR) 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware, Layer 2 and Layer 3 services, routing protocols including Segment Routing, Layer 2 and Layer 3 multicast, Quality of Service (QoS) features, and network virtualization. The course investigates Cisco Internetworking Operating System (IOS) XR 64-Bit Linux-based feature parity in the environment, as well as how to install Cisco IOS® XR 64-Bit software packages. This course is worth 32 Continuing Education (CE) Credits OBJECTIVES After you complete this course you will be able to: List and describe the major features and benefits of a Cisco ASR 9000 Series router List and describe the major features and benefits of the Cisco 64-Bit IOS XR operating system Understand data flow through the Cisco ASR 9000 Series router Configure Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR 64-Bit Software operating system, package information envelopes and software maintenance updates Enable multicast routing on a Cisco ASR 9900 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local Ethernet Line (E-Line) Layer 2 VPN (L2VPN) Configure Ethernet over Multiprotocol Label Switching (EoMPLS) E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local Ethernet LAN(E-LAN) L2VPN Describe Virtual Private LAN Service (VPLS) L2VPN Describe VPLS with Border Gateway Protocol (BGP) autodiscovery Configure service-based Connectivity Fault Management (CFM) Configure Layer 2 multicast features Describe basic QoS implementation Describe how to configure and verify network Virtualization (nV) on the ASR 9000 series AUDIENCE Technical professionals who need to know how to deploy Cisco ASR 9000 Series routers in their network environment. CERTIFICATION Recommended preparation for exam(s): There is no exam aligned to this course CONTENT Cisco ASR 9000 Series Hardware Examining the Cisco ASR 9000 Series Chassis Examining the Cisco ASR 9000 Series Architecture Examining the Route Switch Processor/ Route Processor (RSP/RP) Functions and Fabric Architecture Examining the Cisco ASR 9000 Series Line Card Examining the Cisco ASR 9000 Power Subsystems Cisco IOS XR 64-Bit Software Architecture and Linux Fundamentals Cisco IOS XR 64-Bit Software Fundamentals Cisco ASR 9000 IOS XR 64-Bit vs. 32-Bit Exploring Linux Fundamentals Cisco IOS XR 64-Bit Software Installation Examining Resource Allocations and Media Mappings Migrating to Cisco IOS XR 64-Bit Software Performing Disaster Recovery Installing Software Packages Cisco IOS XR 64-Bit Software Configuration Basics Configuring Cisco IOS XR 64-Bit Basic Operations Cisco IOS XR 64-Bit Initial Configuration Reviewing the Configuration Cisco IOS XR 64-Bit Software Routing Protocols Exploring Intermediate System to Intermediate System (IS-IS) Exploring OSPF Exploring BGP Exploring Routing Protocol for LLN Multicast Routing Exploring Multicast Routing Exploring Protocol Independent Multicast (PIM) Cisco Multiprotocol Label Switching Examining the MPLS Forwarding Infrastructure Implementing the MPLS Label Distribution Protocol (LDP) Cisco IOS XR 64-Bit Segment Routing Segment Routing Concepts Interior Gateway Protocol Segment Routing (IGP SR) Control Plane Overview Prefix and Adjacency Segment IDs (SIDs) SR IS-IS Multi-Level and OSPF Multi-Area IS-IS SR Configuration and Verification OSPF SR Configuration and Verification Layer 3 VPNs Examining L3VPNs Exploring L3VPN Control and Data Flow Configuring L3VPNs Verifying the L3VPN Operation Cisco ASR 9000 Layer 2 Architecture Examining Carrier Ethernet and Flexible Ethernet Edge Comparing Layer 2 and Layer 3 VPNs Examining the ASR 9000 Layer 2 Infrastructure and Ethernet Flow Points (EFPs) Layers 2 and 3 Coexistence and VLAN Tag Manipulation Exploring the Layer 2 Network Infrastructure Point-to-Point Layer 2 Services Point-to-Point Alternating Current-Alternating Current (AC-AC) and Attachment Circuit Redundancy Point-to-Point AC-Pseudowire (PW) Cross-Connect Examining Pseudowire Redundancy and Resiliency Layer 2 Multicast Examining the Cisco ASR 9000 Series Multicast Implementing Multicast Quality of Service QoS Basics and the Modular QoS CLI (MQC) Mode Layer 2 QoS Example Labs: Lab 1: ASR 9904 Hardware Discovery Lab Lab 2: Device Discovery and Initial Configuration Lab 3: Installing Cisco IOS XR 64-Bit Software Lab 4: Cisco IOS XR 64-Bit Software Operations Lab 5: Configuring IS-IS Routing Lab 6: Configuring OSPF Routing Lab 7: Configuring Internal BGP (iBGP) Routing Lab 8: IPv4 Multicast Configuration Lab 9: Configuring Multiprotocol Label Switching Lab 10: Configuring and Verifying IGP Segment Routing Lab 11: Configuring Layer 3 Virtual Private Network Lab 12: Local E-Line Service Lab 13: EoMPLS Service

OVERVIEW Deze intensieve 2-daagse ASL® 3 Foundation training is specifiek ontworpen om IT-professionals te voorzien van een diepgaande kennis en begrip van Applicatie Service Library (ASL) versie 3, met een nadruk op applicatieportfoliomanagement binnen het IT-management domein. Door deze training zullen de deelnemers niet alleen vertrouwd raken met de fundamentele principes van ASL maar ook hoe deze te positioneren en te integreren binnen het bredere spectrum van IT-management practices. De KNVI interessegroep Open Standaarden beheert de verenigingsactiviteiten van ASL®. ASL® is a registered trademark of Van Haren Group OBJECTIVES Tijdens deze training leert de deelnemer het volgende: Kennismaking met ASL: Deelnemers worden geïntroduceerd aan de basisprincipes van ASL en het belang ervan binnen IT-management, waarbij speciale aandacht wordt besteed aan de positionering van ASL. Overzicht IT-management en ASL: Verkrijgen van inzicht in het IT-managementlandschap en hoe ASL zich hierbinnen positioneert. Integratie met andere practices: Exploratie van de relatie tussen ASL en andere management practices zoals ITIL, DevOps, SAFe, BiSL, Scrum, en verschillende projectmanagementmethodologieën, met het doel om te begrijpen hoe ASL complementair kan zijn en geïntegreerd kan worden binnen diverse IT-management praktijken.   AUDIENCE Deze training is ideaal voor IT-professionals die zich bezighouden met applicatiebeheer, IT-servicebeheer, of die betrokken zijn bij de integratie van IT-management practices binnen hun organisatie. Voorbeelden van jobrollen waar ASL interesant is: Applicatiebeheerder Service Desk medewerkers ICT-medewerkers die meer kennis willen vergaren over het ASL-raamwerk. Functioneel beheerders en andere geïnteresseerden uit de gebruikersorganisatie. CERTIFICATION Deze cursus geeft een goede voorbereiding op het officiële examen:  ASL® 3  Foundation De examenkosten niet inbegrepen bij de cursusprijs. Over het examen: Multiple choice 40 questions 26 marks required to pass (out of 40 available) - 65% 60 minutes duration Closed-book Exam Language Dutch   NEXT STEP Er is geen specifieke vervolgopleiding. CONTENT Introductie: 10% - Een inleiding tot de cursus, het belang van ASL, en de leerdoelen. ASL3-model: 15% - Een overzicht van het ASL3-model en zijn componenten. Strategisch Portfoliomanagement: 15% - Focus op het managen van het IT-applicatieportfolio vanuit een strategisch perspectief. Ontwikkeling, Verbetering en Onderhoud: 15% - Technieken en methodes voor het ontwikkelen, verbeteren, en onderhouden van applicaties. Verbindende Processen: 5% - Het begrijpen van processen die verschillende ASL-componenten met elkaar verbinden. Leveren & Ondersteunen: 15% - Best practices voor het leveren en ondersteunen van IT-services. Ondersteunende Processen: 15% - Diepgaande kijk op processen die IT-service management ondersteunen. Implementatie van ASL: 10% - Strategieën voor de implementatie van ASL binnen organisaties. Deelnemers zullen de training afronden met een solide begrip van ASL, klaar om de principes toe te passen in hun eigen werkpraktijken, de efficiëntie van IT-servicebeheer te verbeteren, en effectief te navigeren binnen het complexe landschap van moderne IT-management methodologieën.

OVERVIEW De Business Information Services Library (BiSL®) biedt een framework voor het werkveld dat zich bevindt tussen de aansluiting van ICT op het bedrijfsproces. Juist deze aansluiting is vaak niet optimaal. Het BiSL®-procesmodel geeft inzicht in alle hoofdprocessen van het werkveld, en de relaties tussen de processen. Het biedt aanknopingspunten voor verbetering van de processen, onder meer via 'best practices' en het verschaft een uniforme terminologie. De KNVI interessegroep Open Standaarden beheert de verenigingsactiviteiten van BiSL®. BiSL® is a registered trademark of Van Haren Group. OBJECTIVES Na afloop van deze training bent u in staat de context van het BiSL®-framework te verwoorden en kent u de onderling verhouding tussen functioneel, applicatie-, technisch beheer en de relatie van BiSL® met andere modellen en methoden (zoals ASL® en ITIL®). U krijg inzicht in het BiSL®-raamwerk en de interne samenhang van de processen. De specifieke leerdoelen zijn: Kennismaken met de verschillende BiSL® procesclusters, de BiSL® processen daarbinnen en BiSL® terminologie; Inzicht krijgen in het BiSL®-raamwerk en interne samenhang van de processen; Concrete handvatten verkrijgen voor toepassing van BiSL in uw organisatie; Het onderkennen van het toenemend belang van functioneel beheer; Het kweken van enthousiasme voor deze aanpak; Voorbereiding op het officiële examen.   AUDIENCE Operationeel niveau: Functioneel beheerder, kerngebruiker, super-user, applicatiebeheerder Tactisch niveau: Systeemeigenaar, opdrachtgever, productmanager, budgethouder Strategisch niveau: Informatiemanagement, programmamanager CERTIFICATION Deze cursus geeft een goede voorbereiding op het officiële BiSL® Foundation examen Het examen is optioneel en kunt u aanschaffen i.c.m. met deze training NEXT STEP BiSL-A, BiSL® BiSL® Practitioner   CONTENT Specifieke inhoud: introductie BiSL®-raamwerk de rol van functioneel beheer en informatiemanagement de uitvoerende processen: gebruikersbeheer en functionaliteitenbeheer de sturende processen de richtinggevende processen en het opstellen van strategieën voor de organisatie en de informatie de verbindende processen relaties naar andere beheervormen invoering en gebruik BiSL®

OVERVIEW Voor IT-professionals zijn interpersoonlijke vaardigheden dé kritische succesfactor. De succesvolle professional is assertief, initiatiefrijk, heeft zakelijk inzicht, beïnvloedt zijn omgeving op een positieve manier en communiceert professioneel en resultaatgericht. Dat zijn de onderwerpen die daarom in deze compacte training worden behandeld. OBJECTIVES Wat je zult leren: Het proces van communicatie. Communicatie factoren. Persoonlijke behoeften van anderen herkennen en je aanpassen aan deze behoeften. Het ontwikkelen van invloedrijke communicatie. Het ontwikkelen en leveren van effectieve presentaties. Het beheren van meerdere prioriteiten. AUDIENCE Alle IT-professionals die geïnteresseerd zijn in het maximaliseren van hun persoonlijke effectiviteit.

OVERVIEW CEH v13 - Prepare for the CEH certification and learn to think like a hacker while looking for system weaknesses and vulnerabilities. With CEH v13, you’ll gain access to the world’s first ethical hacking certification powered by AI. By integrating AI into all five phases of ethical hacking, CEH v13 enables you to achieve 40% greater efficiency and double your productivity in cybersecurity tasks. EC Council’s unique Learn, Certify, Engage, and Compete framework guides you toward ethical hacking mastery. You’ll acquire hands-on experience through 220+ labs, 550+ attack techniques, and 4,000+ tools, while also testing your skills in global Capture the Flag (CTF) competitions. Validate your expertise with a 6-hour practical or 4-hour knowledge-based exam. Earn a top certification recognized by U.S. DoD 8140, ANAB 17024, and NCSC, adhering to NICE 2.0 and NIST standards. Open doors to opportunities with top employers by earning a certification trusted worldwide! This course includes both a knowledge exam voucher and practical exam voucher, subscription to CEH challenges, and over 4000 hacking tools and attack techniques OBJECTIVES This course will provide you with: In-depth knowledge of ethical hacking methodologies and practices, augmented with AI techniques The skills to integrate AI across ethical hacking phases: reconnaissance, scanning, gaining access, maintaining access, and covering tracks AI techniques to automate tasks, boost efficiency, and detect sophisticated threats beyond traditional methods Tools that will utilize AI for proactive threat hunting, anomaly detection, and predictive analysis to prevent cyber-attacks AUDIENCE Cybersecurity professionals - Those looking to drive their cybersecurity career forward with the power of AI. Teams and organizations - Teams looking to turbocharge their AI knowledge in order to stay one step ahead of malicious actors. Government and military - Government departments and defense bodies looking for a trusted and highly valued global certification partner. - Security officers - Auditors - Security professionals - Site administrators - Penetration testers - Individuals concerned about the integrity of network infrastructure CERTIFICATION This course is recommended as preparation for the Certified Ethical Hacker (CEH) certification exam CONTENT Module 01: Introduction to Ethical Hacking Module 02: Footprinting and Reconnaissance Module 03: Scanning Networks Module 04: Enumeration Module 05: Vulnerability Analysis Module 06: System Hacking Module 07: Malware Threats Module 08: Sniffing Module 09: Social Engineering Module 10: Denial-of-Service Module 11: Session Hijacking Module 12: Evading IDS, Firewalls, and Honeypots Module 13: Hacking Web Servers Module 14: Hacking Web Applications Module 15: SQL Injection Module 16: Hacking Wireless Networks Module 17: Hacking Mobile Platforms Module 18: IoT Hacking Module 19: Cloud Computing Module 20: Cryptography

OVERVIEW Prepare for CISA® — Certified Information Systems Auditor cerification   This 4-day CISA training course is the preparation for the newest CISA certification. During this course, you will learn about the IT audit process. CISA® — Certified Information Systems Auditor is the globally recognized gold standard for IS audit,control, and assurance, in demand and valued by leading global brands.  It’s often a mandatory qualification for employment as an IT auditor. CISA professionals offer the credibility to leverage standards, manage vulnerabilities, ensure compliance, offer solutions, institute controls and deliver value to organizations. Continuing Professional Education (CPE) : 31 Practice questions (QAE = Questions, Answers and Explanations) : 6 month access included   Updated 4/2026 Virtueel en Klassikaal™ Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen. OBJECTIVES Domain 1 - Information System Auditing Process Plan an audit to determine whether information systems are protected, controlled, and provide value to the enterprise. Conduct an audit following IS audit standards and a risk-based IS audit strategy. Communicate audit progress, findings, results, and recommendations to stakeholders. Conduct audit follow-up to evaluate whether risks have been sufficiently addressed. Evaluate IT management and monitoring of controls. Utilize data analytics tools to streamline audit processes. Provide consulting services and guidance to the enterprise to improve the quality and control of information systems. Identify opportunities for process improvement in the enterprise's IT policies and practices. Domain 2 – Governance and Management of IT Evaluate the IT strategy for alignment with the enterprise’s strategies and objectives. Evaluate the effectiveness of IT governance structure and IT organizational structure. Evaluate the enterprise’s management of IT policies and practices. Evaluate the enterprise’s IT policies and practices for compliance with regulatory and legal requirements. Evaluate IT resource and portfolio management for alignment with the enterprise’s strategies and objectives. Evaluate the enterprise’s risk management policies and practices. Evaluate IT management and monitoring of controls. Evaluate the monitoring and reporting of IT key performance indicators (KPIs). Evaluate whether IT supplier selection and contract management processes align with business requirements. Evaluate whether IT service management practices align with business requirements. Conduct periodic review of information systems and enterprise architecture. Evaluate data governance policies and practices. Evaluate the information security program to determine its effectiveness and alignment with the enterprise’s strategies and objectives. Evaluate potential opportunities and threats associated with emerging technologies, regulations, and industry practices. Domain 3 – Information Systems Acquisition, Development, and Implementation Evaluate whether the business case for proposed changes to information systems meet business objectives. Evaluate the enterprise's project management policies and practices. Evaluate controls at all stages of the information systems development lifecycle. Evaluate the readiness of information systems for implementation and migration into production. Conduct post-implementation review of systems to determine whether project deliverables, controls, and requirements are met. Evaluate change, configuration, release, and patch management policies and practices. Domain 4 – Information Systems Operations and Business Resilience Evaluate the enterprise’s ability to continue business operations. Evaluate whether IT service management practices align with business requirements. Conduct periodic review of information systems and enterprise architecture. Evaluate IT operations to determine whether they are controlled effectively and continue to support the enterprise’s objectives. Evaluate IT maintenance practices to determine whether they are controlled effectively and continue to support the enterprise’s objectives. Evaluate database management practices. Evaluate data governance policies and practices. Evaluate problem and incident management policies and practices. Evaluate change, configuration, release, and patch management policies and practices. Evaluate end-user computing to determine whether the processes are effectively controlled. Evaluate policies and practices related to asset lifecycle management. Domain 5 – Protection of Information Assets Conduct audit in accordance with IS audit standards and a risk-based IS audit strategy. Evaluate problem and incident management policies and practices. Evaluate the enterprise's information security and privacy policies and practices. Evaluate physical and environmental controls to determine whether information assets are adequately safeguarded. Evaluate logical security controls to verify the confidentiality, integrity, and availability of information. Evaluate data classification practices for alignment with the enterprise’s policies and applicable external requirements. Evaluate policies and practices related to asset lifecycle management. Evaluate the information security program to determine its effectiveness and alignment with the enterprise’s strategies and objectives. Perform technical security testing to identify potential threats and vulnerabilities. Evaluate potential opportunities and threats associated with emerging technologies, regulations, and industry practices. AUDIENCE Designed for mid-career IS audit, control and assurance professionals looking to leverage career growth including: - IT Audit Directors/Managers/Consultants - IT Auditors - Compliance/Risk/Privacy Directors - IT Directors/Managers/Consultants CERTIFICATION This course prepares to CISA certification Certified Information Systems Auditor Please note: The exam voucher is not included in the course price. However, the exam voucher can be purchased  when attending the associated training"  The exam voucher is available only to GK course attendees and cannot be purchased as a standalone product. Duration 4 hours (240 minutes), 150 multiple choice questions In addition to passing the examination, there are additional requirements for obtaining the certificate. These can be found at: https://www.isaca.org/credentialing/cisa/get-cisa-certified NEXT STEP We may suggest the following certification courses: CISSP (Certified Information Systems Security Professional): Expands your audit foundation into hands-on security engineering, architecture, and technical operations. CISM (Certified Information Systems Manager): Focuses on security program management, strategy, and governance rather than only audit. CRISC (Certified in Risk and Information Systems Control): Deepens your expertise in enterprise IT risk identification, mitigation, and control monitoring.  CCSP (Certified Cloud Security Professional): Adds specialized cloud infrastructure governance, data, and operations security knowledge. CONTENT Domain 1 - Information System Auditing Process IS Audit Standards, Guidelines, Functions, and Codes of Ethics Types of Audits, Assessments, and Reviews Risk-based Audit Planning Types of Controls and Considerations Audit Project Management Audit Testing and Sampling Methodology Audit Evidence Collection Techniques Audit Data Analytics Reporting and Communication Techniques Quality Assurance and Improvement of Audit Process Domain 2 – Governance and Management of IT Laws, Regulations, and Industry Standards Organizational Structure, IT Governance, and IT Strategy IT Policies, Standards, Procedures, and Guidelines Enterprise Architecture and Considerations Enterprise Risk Management (ERM) Privacy Program and Principles Data Governance and Classification IT Resource Management IT Vendor Management IT Performance Monitoring and Reporting Quality Assurance and Quality Management of IT Domain 3 – Information Systems Acquisition, Development, and Implementation Project Governance and Management Business Case and Feasibility Analysis System Development Methodologies Control Identification and Design System Readiness and Implementation Testing Implementation Configuration and Release Management System Migration, Infrastructure Deployment, and Data Conversion Postimplementation Review Domain 4 – Information Systems Operations and Business Resilience IT Components IT Asset Management Job Scheduling and Production Process Automation System Interfaces End-user Computing and Shadow IT Systems Availability and Capacity Management Problem and Incident Management IT Change, Configuration, and Patch Management Operational Log Management IT Service Level Management Database Management Business Impact Analysis System and Operational Resilience Data Backup, Storage, and Restoration Business Continuity Plan Disaster Recovery Plans Domain 5 – Protection of Information Assets Information Asset Security Policies, Frameworks, Standards, and Guidelines Physical and Environmental Controls Identity and Access Management Network and End-Point Security Data Loss Prevention Data Encryption Public Key Infrastructure (PKI) Cloud and Virtualized Environments Mobile, Wireless, and Internet-of-Things Devices Security Awareness Training and Programs Information System Attack Methods and Techniques Security Testing Tools and Techniques Security Monitoring Logs, Tools, and Techniques Security Incident Response Management Evidence Collection and Forensics CISA Exam Preparation CISA Exam Rules Exam Tips Day of the Exam CISA Certification Steps

OVERVIEW The CISM (Certified Information Security Manager) course is a globally recognized certification program designed for professionals in the field of information security management. It is offered by ISACA (Information Systems Audit and Control Association), a leading international professional association for IT governance, risk management, and cybersecurity. The CISM certification focuses on the management and governance of information security within an organization. It provides a framework and best practices for developing, implementing, and managing an effective information security program. Continuing Professional Education (CPE) : 31 Practice questions (QAE = Questions, Answers and Explanations) : 6 month access Please note :  "The exam is not included with the course. However, the exam voucher can be purchased separately when attending the associated training"  The exam voucher is available only to GK course attendees and cannot be purchased as a standalone product  Updated 9/2026 OBJECTIVES Learning Objectives: Domain 1 - Information Security Governance Describe the role of governance in creating value for the enterprise. Explain the importance of information security governance in the context of overall enterprise governance. Identify the relevant legal, regulatory, and contractual requirements that impact the enterprise. Describe the influence of enterprise leadership, structure, and culture on the effectiveness of an information security strategy. Describe the effects of the information security strategy on enterprise risk management. Explain the relationship between enterprise architecture (EA) and effective enterprise governance. Evaluate the common frameworks and standards used to govern an information security strategy. Explain why metrics are critical in developing and evaluating the information security strategy. Domain 2 - Information Security Risk Management Apply risk assessment strategies to reduce the impact of information security risk. Assess the types of threats faced by the enterprise. Explain how security control baselines affect vulnerability and control deficiency analysis. Differentiate between the application of risk treatment types from an information security perspective. Describe the influence of risk and control ownership on the information security program. Outline the process of monitoring and reporting information security risk. Domain 3 - Information Security Program Describe the goals and objectives of an information security architecture. Outline the components and resources used to build an information security program. Distinguish between common information security standards and frameworks available for building an information security program. Explain how to align information security policies, procedures, and guidelines with the needs of the enterprise. Describe the process of defining an information security program road map. Outline key information security program metrics used to track and report progress to senior management. Explain how to manage the information security program using controls. Create a strategy to enhance awareness and knowledge of the information security program. Describe the process of integrating the security program with IT operations and third-party providers. Communicate key security program information to relevant stakeholders. Domain 4 - Incident Management Distinguish between incident management and incident response. Outline the requirements and procedures necessary to develop an incident response plan. Explain the relationship between business impact, continuity, and incident response. Describe the processes and outcomes related to disaster recovery. Explain the impact of metrics and testing when evaluating the incident response plan. Identify techniques used to classify or categorize incidents. Outline the types of roles and responsibilities required for an effective incident management and response team. Distinguish between the types of incident management tools and technologies available to an enterprise. Describe the processes and methods used to investigate, evaluate, and contain an incident. Identify the types of communications and notifications used to inform key stakeholders of incidents and tests. Outline the processes and procedures used to eradicate and recover from incidents. Describe the requirements and benefits of documenting events. AUDIENCE ISACA’s Certified Information Security Manager (CISM) certification is for those with technical expertise and experience in IS/IT security and control and wants to make the move from team player to manager. CISM can add credibility and confidence to your interactions with internal and external stakeholders, peers and regulators. Experienced information security managers and those who have information security management responsibilities, including IT consultants, auditors, managers, security policy writers, privacy officers, information security officers, network administrators, security device administrators, and security engineers. CERTIFICATION Practice questions (QAE = Questions, Answers and Explanations) are available online via a voucher. The voucher is part of the course material. It allows you to practice during the training and is available up to 6 months after the training. To become officially CISM certified, you need to meet the requirements below: Pass the official CISM exam. Have at least 5 years of relevant work experience in at least two CISM domains (or 4 years of experience supplemented by an HBO+ education). The CISM exam is focused on the four domains defined by ISACA. The actual exam takes 4 hours and consists of 150 English-language multiple-choice questions. For more information on certification, please visit: https://www.isaca.org/credentialing/cism. NB: The exam voucher for the official CISM exam is not included in the course price. However, the exam voucher can be purchased when attending the associated training. The exam voucher is available only to Global Knowledge course attendees and cannot be purchased as a standalone product. NEXT STEP CISSP Certification Preparation CISA, Certified Information Systems Auditor CONTENT Domain 1 - Information Security Governance Organizational Purpose and Culture Legal, Regulatory, and Contractual Requirements Organizational Structures, Roles, and Responsibilities Information Security Strategy Development Enterprise Architecture Information Governance Frameworks and Standards Strategic Planning Domain 2 - Information Security Risk Management Emerging Risk and Threat Landscape Vulnerability and Control Deficiency Analysis Risk Assessment and Analysis Risk Treatment/Risk Response Options Risk and Control Ownership Risk Monitoring and Reporting Domain 3 - Information Security Program Information Security Architecture Information Security Program Resources Information Security Industry Standards and Frameworks Information Security Policies, Standards, Procedures, and Guidelines Information Asset Identification and Classification Information Security Control Design and Selection Information Security Program Metrics Development Information Security Control Implementation and Integrations Information Security Control Testing and Evaluation Information Security Awareness and Training Management of External Services Information Security Program Metrics, Communications, and Reporting Domain 4 - Incident Management Incident Response Plan Business Impact Analysis (BIA) Business Continuity Plan (BCP) Disaster Recovery Plan (DRP) Incident Classification/Categorization Incident Management Training, Testing, and Evaluation Incident Management Tools and Techniques Incident Investigation and Evaluation Incident Containment Methods Incident Response Communications Incident Eradication and Recovery Post-incident Review Practices

OVERVIEW Build advanced skills for performing Red Hat OpenStack Platform day 2 operations and management of hybrid cloud infrastructure Red Hat OpenStack Administration II: Day 2 Operations for Cloud Operators (CL210) is designed for cloud operators, service administrators, and automation engineers who operate and manage a full-featured hybrid and private cloud-computing environment using Red Hat OpenStack Platform. You will learn how to manage, monitor, troubleshoot, and scale a Red Hat OpenStack Platform infrastructure. This course focuses on using the OpenStack Client command-line user interface to configure metrics, policies, and architecture in order to support enterprise cloud applications and daily operations. Customer organizations will find this version to be easier to install and manage while handling more diverse types of cloud and legacy workloads with an expanding portfolio of flexible resource configuration. Enhancements in the RHOSP 16 version address evolving customer requirements for enterprise cloud infrastructures: Industry-popular Ansible Automation for installation, upgrading, and patching. Open Virtual Networking (OVN), an advanced SDN framework evolved from Open vSwitch. Hyperconverged technology, combining storage and compute resources for lower latency and higher performance. This course is based on Red Hat OpenStack version 16.1 and Red Hat Enterprise Linux version 8.2. Note : Starting January 1, 2026, Red Hat introduces RHLS-Course — a flexible subscription model now included with this catalog offering. This replaces the previous direct virtual class enrollment from Global Knowledge. When you purchase this item, you’ll receive an RHLS subscription at the course level, giving you the freedom to choose the schedule that works best and self-enroll in your selected class. Your RHLS subscription includes: • One live, instructor-led virtual session • 12 months of self-paced learning access • One certification exam with a free retake  Onsite Classroom-based sessions and closed course options remain unchanged. Updated Jan2026   Virtueel en Klassikaal™ Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen. OBJECTIVES After this course participants should be able to: Manage overcloud service containerization technology. Provide metrics for performance tuning and governance. Monitor and troubleshoot Open Virtual Networking (OVN) network flow. Configure Identity service using an external Red Hat IdM store. Manage the core control plane, including Pacemaker. Customize images, with techniques for multiple use cases. Manage block and object storage back-ends. Manage compute nodes, including tuning and hyperconverged. Troubleshoot Red Hat OpenStack Platform. AUDIENCE Cloud operators responsible for managing daily operations and automation. Infrastructure architects interested in or responsible for maintaining a large-scale private or hybrid cloud. CERTIFICATION Red Hat Certified Specialist in Cloud Infrastructure exam (EX210) NEXT STEP Cloud Storage with Red Hat Ceph Storage (CL260) CONTENT Navigate the Red Hat OpenStack Platform architectureDescribe the undercloud and overcloud architecture and service components. Operate the control plane Describe and manage the critical core services of the Red Hat OpenStack Platform control plane. Manage infrastructure securityProtect the Red Hat OpenStack Platform infrastructure by securing service component files and endpoints. Manage user security Configure secure user privileges using domain-based identity management, scoped roles, and project organization. Manage application deployment resources Create and manage the common, shared deployment resources including custom images, flavors, and metadata services. Manage storage Describe and manage storage architecture and components, with an emphasis on Red Hat Ceph Storage back ends. Manage networking Create, manage, and troubleshoot data center and virtual network infrastructure. Manage compute node operationsDescribe the architecture and management processes for normal and hyperconverged compute nodes. Perform common operational tasks for compute nodes to support workload uptime and scaling. Monitor Red Hat OpenStack Platform operations Describe the monitoring framework and architecture to gather, store, and use operational metrics. Automate cloud applicationsImplement and deploy complex and scalable applications using automation technologies. Troubleshoot operationsDescribe and practice the tools and methods for diagnosing and troubleshooting issues encountered during deployment and management operations. Comprehensive review Review tasks from Red Hat OpenStack Platform Administration II: Day 2 Operations for Cloud Operators.

OVERVIEW Meewerken is goed. Maar grenzen aangeven, ‘nee’ zeggen en voor jezelf opkomen is minstens zo belangrijk. Deze training helpt je comfortabel, zelfverzekerd en effectief ‘nee’ te zeggen, zonder achteraf een schuldgevoel te krijgen. Je leert onderscheid te maken tussen de drie basisposities: passief, assertief en agressief. OBJECTIVES Na afloop van de cursus kunt u: Uitdrukken wat u wilt en opkomen voor uw rechten Misverstanden en conflicten voorkomen Zelfondermijnend gedrag overwinnen De kwaliteit van uw communicatie met anderen verbeteren AUDIENCE Managers, IT Professionals, supervisors,en project leiders. Administratieve assistenten en office-coordinatoren. Iedereen die assertieve communicatievaardigheden wil ontwikkelen. NEXT STEP Helder leren communiceren: http://www.globalknowledge.nl/cursussen/management_and_vaardigheden/professional_skills/gcce100.html CONTENT verschil tussen passief, assertief en agressief gedrag verbaal en non-verbaal assertief opstellen voorkomen van passief en agressief gedrag assertief verzoeken doen en verzoeken weigeren assertief nee zeggen