Opleiding: WFM Real-Time Management Training (2-daags)

Are you a Real-Time Manager looking to enhance your knowledge and expertise in your contact center? Take advantage of our ‘Real-Time Management for Practitioners’ training! This exclusive event, led by renowned WFM professional Ronald Baars and supported by a team of experts, offers a unique blend of advanced, science-backed strategies and an opportunity to connect with peers. Don’t miss this chance to elevate your skills and network with industry professionals.

Programme Overview

This 2-day training programme is designed for professionals with Workforce Management (WFM) experience who wish to deepen their understanding of real-time management. By the end of this course, participants will understand the mechanisms of real-time management, including when to anticipate changes and when not to.

Key Components:

• Insight into the complete WFM process
• Tasks and responsibilities within real-time management
• In-depth understanding of forecasting
• Day and week mirrors and arrival patterns
• Schedule optimisation
• Practice with an intraday management simulation tool
• Reporting, analysis and advisory skills

Training Days:

• April 7, 2026
• April 14, 2026

This training is led by Dutch-speaking trainers and can be attended either in person or online. The in-person sessions will be held in Amstelveen, Nijkerk, or a location based on participant preferences and circumstances.

Duration and Fees:

• 2 days
• €1,975 (excl. VAT)
• Trainer: Ronald Baars

Registration

We invite you to join this comprehensive training programme to significantly enhance your real-time management skills. Please don’t hesitate to reach out if you have any questions or need further information. We are excited about your participation and look forward to supporting your professional growth in WFM!

Note that this training is conducted in cooperation with NEXT wfm, a leading workforce management consultancy in the Netherlands.