Opleidingen

OVERVIEW The Introducing Automation for Cisco Solutions (CSAU)  course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git. There are no exams currently aligned to this course, the course does however provide foundational knowledge that can help you prepare for several professional-level automation courses and exams: This course is worth 16 Continuing Education Credits OBJECTIVES After completing this course you should be able to: Articulate the role network automation and programmability play in the context of end-to-end network management and operations Define and differentiate between waterfall and agile software development methodologies Interpret and troubleshoot Python scripts with fundamental programming constructs built for network automation use cases Describe how DevOps principles, tools, and pipelines can be applied to network operations Understand the role of network automation development environments and associated technologies such as Python virtual environments, Vagrant, and Docker Understand and construct HTTP-based API calls to network devices Articulate the differences among and common use cases for XML, JSON, YAML, and protobuf Construct and interpret Python scripts using the Python requests module to automate devices that have HTTP-based APIs Understand the role YANG plays in network automation context Understand that a number of tools exist to simplify working with YANG models Describe the functionality of RESTCONF and NETCONF and the differences between them Construct Ansible playbooks to configure network devices and retrieve operational state data from them Build Jinja2 templates and YAM: ata Structures to generate desired state cofigurations CONTENT Examining Network Management and Operations Traditional Network Management Network Automation and Programmability Network Automation Use Cases Multidomain Network Automation Exploring Software Development Methodologies Impact of Software Waterfall Development Process Agile Methodology Using Python for Network Automation Python Fundamentals Network Libraries Python Package Management Netmiko Inside Python Modules Describing NetDevOps: DevOps for Networking Development and Operations Exploring DevOps Tools Git Fundamentals Git Branches Merge Conflicts Continuous Integration Managing Automation Development Environments Need for Reproducible Development Environments Python Virtual Environments Vagrant Docker Introducing HTTP Network APIs API Overview HTTP-Based APIs RESTful APIs vs Non-RESTful APIs HTTP-Based Authentication Postman Streaming Telemetry Reviewing Data Formats and Data Encoding JavaScript Object Notation Extensible Markup Language gRPC and Protobuf YAML Data Serialization Standard Using Python Requests to Automate HTTP-Based APIs Python Requests Overview HTTP Authentication Exploring YANG Introduction to YANG Types of YANG Models Using YANG Tools YANG Tool Types Pyang YANG Explorer Automating Model-Driven APIs with Python NETCONF Overview Python ncclient RESTCONF Overview Introducing Ansible for Network Automation Configuration Management Tools Introduction to Ansibile Ansible Inventory File Use the Cisco IOS Core Configuration Module Ansible Documentation Gather Cisco IOS Device Facts Use the Cisco IOS Core Command Module Templating Configurations with Jinja2 Jinja2 Overview Basic YAML Configuartion Templating with Ansible Labs Discovery Lab 1: Use Network Automation Scripts Discovery Lab 2: Enforce Python Fundamentals on the Interactive Interpreter Discovery Lab 3: Automate Networks with Netmiko Discovery Lab 4: Use the Git Version-Control System and Collaborate on an Internal Project Discovery Lab 5: Build Reproduceable Automation Environments Discovery Lab 6: Use HTTP-Based APIs with Postman Discovery Lab 7: Explore YAML and JSON Data Discovery Lab 8: Consume HTTP-Based APIs with Python Requests Discovery Lab 9: Explore YANG Tools Discovery Lab 10: Explore RESTCONF with Python Discovery Lab 11: Explore NETCONF with Python Discovery Lab 12: Configure Network Devices with Ansible Discovery Lab 13: Collect Network Data with Ansible Discovery Lab 14: Build and Deploy Configurations with Ansible

OVERVIEW The CWAP Wireless LAN Analysis course consists of hands-on learning using the latest enterprise wireless LAN analysis and troubleshooting tools. This course takes an in-depth look at the functionality of WLANs, intended operation of the 802.11 protocol and Wi-Fi Alliance specifications, WLAN frame formatting and structure, troubleshooting methodology, and protocol analysis. It also includes extensive training in modern spectrum analysis with a focus on advanced RF behavior analysis, data collection methods, interpreting spectrum plots and charts, and understanding advanced features of WLAN spectrum analyzers. Students who complete the course will acquire the necessary skills for analyzing, assessing, and troubleshooting wireless operation in the enterprise, utilizing hardware and software solutions from the industry’s leading manufacturers. For those who are skilled at analyzing and troubleshooting today’s wireless LANs, the Certified Wireless Analysis Professional (CWAP) certification offers an opportunity to leap forward in your career. Do you have a mastery of operation and frame exchanges? Can you perform protocol and spectrum analyses? Are MAC layer frame formats right in your wheelhouse? Measure your skills and knowledge with this professional-level certification and get on track toward ultimately earning your Certified Wireless Network Expert (CWNE) certification. Those that pass the CWAP exam earn credit towards a CWNE certification. OBJECTIVES On completing this course, you will be able to: Analyse, assess and troubleshoot Enterprise Wi-Fi networks in depth. Use advanced Wi-Fi network analysis tools from the industry's leading manufacturers. Gain confidence and familiarity with Wi-Fi RF spectrum analysers, using plots and charts to display and interpret spectrum data. Use Wi-Fi network analysis tools to capture and visualise 802.11 frame types, formats and 802.11 protocol exchanges. Gain hands-on troubleshooting skills by diagnosing common problems in Wi-Fi networks. Prepare for the Certitrek (CWNP) CWAP-403 Certified Wireless Analysis Professional exam. Progress towards application for the Internationally-recognised CWNE (Certified Wireless Network Expert) Certification. AUDIENCE All staff who need to be able to Support and Troubleshoot Wi-Fi networks with authority. Wi-Fi network professionals preparing for the (CWNP) CWAP industry certification exam. Wi-Fi network professionals progressing towards the Internationally-recognised CWNE (Certified Wireless Network Expert) Certification. CERTIFICATION Associated Certifications: CWAP   CONTENT The following list contains the materials covered in the lecture portion of the course. Principles of WLAN Communication 802.11 Working Group OSI reference model and the 802.11 PHY and MAC Communication sublayers and data units WLAN architecture components Organization of station forwarding Addressing and internetworking operation Modern WLAN product architectures Physical (PHY) and MAC Layer Formats and Technologies Physical layer functions Preamble function and format Header purpose and structure Analysis of PHY problems Physical PPDU formats 802.11b 802.11a 802.11g 802.11n MAC frame components MAC encapsulation Fields and subfields of the MAC header Frame Control Frame types and subtypes and their uses Addressing Frame body Data frame format Control frame format Management frame format Information elements and fields Protocol Operation Beaconing and synchronization Scanning Client state machine 802.11 contention QoS Admission control Band steering and airtime fairness mechanisms Fragmentation Acknowledgments and Block acknowledgments Protection mechanisms and backward compatibility Power management Dynamic Frequency Selection (DFS) and Transmit Power Control (TPC) Security components, methods, and exchanges Roaming procedures exchanges Future protocol enhancements 802.11n Transmit beamforming Spatial multiplexing Maximal Ratio Combining (MRC) Space-Time Block Coding 40 MHz channels Frame aggregation HT-OFDM format Modulation and Coding Schemes (MCS) HT frame formatting And More Protocol Analysis Tools and Methodology Troubleshooting methodology Protocol analyzer types Analysis NIC/adapter selection and constraints Interpreting results based on location Analyzer settings and features Filtering and channel scanning Interpreting decodes Using advanced analysis features Assessing WLAN health and behavior factors Evaluating network statistics Troubleshooting common problems Wired analysis to support wireless network issues Spectrum Analysis Tools and Methodology Radio frequency behavior review Visualizing RF domains using spectrum measurement tools Spectrum analyzer types and operation Analyzer specifications and characteristics Understanding spectrum data presentation Interpreting plots and charts Common WLAN spectrum analyzer features Identifying transmit patterns Device classification and network impact Recognizing transmit signatures Hands-on Lab Exercises Protocol Analyzer Setup, Use, and In-Depth Analysis Using a WLAN protocol analyzer is a fundamental piece of network troubleshooting. In this course, protocol analysis is the foundation for hands-on learning, as students will use these tools to gain familiarity with and exposure to analyzer features and use, frame formats, and protocol operation. This lab set (10 labs) is focused on gaining familiarity with analysis tools, using them to capture traffic, and interpreting the frame traces: Basic installation and familiarity with capabilities, configuration, and data display Opening, collecting, saving, and modifying capture files Exploring common features like device naming and prioritization, filtering traffic, and using coloring rules as analysis aides Configuration of the tool to perform live captures based on a set of desired collection criteria Identifying significant network behaviors, metrics, and statistics used to identify and isolate network problems Using expert features of the analyzer, such as conversation analysis Remote packet capture with an AP Understanding Frame Components This lab set (9 labs) is focused on using analysis tools to capture and visualize the 802.11 frame types, uses, and formats first hand. Familiarity with the frame structure and contents is essential in real-world troubleshooting efforts, and this lab is designed to provide that familiarity so that both normal behavior and problematic behavior can be identified. Areas of focus include: Understanding the MAC header Comparing the three major frame types and their subtypes Analyzing frame formats of individual frame types Analyzing 802.11n frame components Identifying what additional information is reported by protocol analyzers Understanding what information is not visible in protocol analyzers Frame Exchanges In addition to understanding the frame types and formats in WLANs, it is essential to know how and when each frame is used in interactive communication. Understanding frame exchange rules and behaviors is critical to identifying expected and unexpected. It is also necessary to understand what is normal so that aberrations can be properly troubleshot. This lab is focused on observing and explaining WLAN behavior using a protocol analyzer. The following will be covered in this lab exercise: Connectivity exchanges and sequences Legacy and modern security exchanges ERP and HT protection mechanisms Power save behavior Acknowledgments, block acknowledgments, and supporting action frames Dynamic rate switching Band steering And more Troubleshooting Common Problems This lab exposes students to hands-on troubleshooting skills by setting up common problems in WLANs and allowing students to attempt to solve them. Troubleshooting connectivity exchanges Troubleshooting 802.1X and EAP exchanges Troubleshooting roaming Spectrum Analyzer Setup, Use, and In-Depth Analysis This lab section is focused on gaining confidence and familiarity with spectrum analyzers. Specifically, it will explore the plots and charts used to display spectrum data and how to interpret this data to define a transmitter’s impact on the network. The following steps will be covered in this lab exercise. Installing the analyzer and becoming familiar with display and navigation Understanding the “RF perspective” provided by each plot and chart Using built-in features like markers and traces as well as automated device identification Characterizing the behaviors of an interference source Assessing the impact of an interference source Determining the impact of transmitter proximity on interference and spectrum displays Identifying signatures of common transmitters Remote spectrum analysis with an AP  

OVERVIEW The Implementing Cisco Application Centric Infrastructure–Advanced (DCACIA) course shows you how to implement and use the advanced features of the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. The course gives you the knowledge and skills to understand, configure, and manage Cisco Nexus 9000 Series Switches in ACI mode, how to implement traditional networks in Cisco ACI, and how to implement Cisco ACI Multi-Pod and Multi-Site deployments. You will gain hands-on practice implementing advanced ACI capabilities such as Rogue Endpoint Feature, Transit Routing, VRF Route Leaking, Contracts and Zoning Rules, Policy Based Redirect to Layer 4–7 Service Node, Multi-Pod Fabric and Cisco ACI Multi-Site Orchestrator. Duration: This course is the elearning equivalent of a 5 day ILT course. e-Learning Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning. OBJECTIVES After completing this course you should be able to: Explain Cisco ACI advanced fabric packet forwarding Explain advanced ACI policy and tenant configuration Describe Cisco ACI Multi-Pod deployment Explain the details and consideration of implementing and integrating traditional network with Cisco ACI Describe Cisco ACI Service Graph Policy-Based Redirect (PBR) Describe Cisco ACI Multi-Site deployment CONTENT Cisco ACI Advanced Packet Forwarding Packet Forwarding Between Leaf Switches Endpoint Learning Network Interface Card (NIC) Teaming to ACI Fabric Endpoint Learning Optimizations Endpoint Loop Protection Rogue Endpoint Control Using Advanced Cisco ACI Policy and Tenant Configuration Layer 3 Outside Transit Routing Using Tenant Common for Shared Services Using Virtual Routing and Forwarding (VRF) Route Leaking for Shared Services Using Layer 3 Outside configuration policy (L3Out) VRF Route Leaking for Shared Services Detailed Contract Architecture with pcTag Contract with vzAny Contract Preferred Group Implementing Traditional Network in Cisco ACI Integrating Switched Network with Cisco ACI Migrating Existing Switched Network to Cisco ACI Network- vs. Application-Centric Deployment Models Cisco ACI Service Graph PBR Service Graph PBR Overview PBR End-to-End Packet Flow Service Graph PBR Requirements and Topologies Service Graph PBR Tracking Options Cisco ACI Multi-Pod Deployment Cisco ACI Multi-Pod Overview Inter-Pod Network Overview Multi-Pod Provisioning and Packet Flow Between Pods Connectivity to External L3 Networks Service Node Integration Considerations Service Graph Considerations Cisco ACI Multi-Site Deployment Cisco ACI Multi-Site Overview Cisco ACI Multi-Site Orchestrator Inter-Site Network Overview Tenant Configuration Deployment from Multi-Site Orchestrator (MSO) Packet Flow Between Sites Multi-Site Stretched Components Multi-Site vs Multi-Pod Comparison Labs Examine Local and Remote Endpoint Learning Verify Bounce Entries Validate IP Learning Mitigate IP and MAC Flapping with the Rogue Endpoint Feature Enable Transit Routing Implement VRF Route Leaking Configure VRF Route Leaking with L3Out Examine Contracts and Zoning Rules Configure Policy-Based Redirect to Layer 4–7 Service Node Deploy Multi-Pod Fabric Provision Policies with Cisco ACI Multi-Site Orchestrator

OVERVIEW The Implementing Cisco Application Centric Infrastructure course show you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. The course gives you the knowledge and skills to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more.   This course helps you prepare to take the exam, Implementing Cisco Application Centric Infrastructure (300-620 DCACI), which leads to CCNP® Data Center and Cisco Certified Specialist – Data Center ACI Implementation certifications. e-Learning Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning. OBJECTIVES After completing this course, you should be able to: Describe Cisco ACI Fabric Infrastructure and basic Cisco ACI concepts Describe Cisco ACI policy model logical constructs Describe Cisco ACI basic packet forwarding Describe external network connectivity Describe VMM Integration Describe Layer 4 to Layer 7 integrations Explain Cisco ACI management features CONTENT Introducing Cisco ACI Fabric Infrastructure and Basic Concepts What Is Cisco ACI? Cisco ACI Topology and Hardware Cisco ACI Object Model Faults, Event Record, and Audit Log Cisco ACI Fabric Discovery Cisco ACI Access Policies Describing Cisco ACI Policy Model Logical Constructs Cisco ACI Logical Constructs Tenant Virtual Routing and Forwarding Bridge Domain Endpoint Group Application Profile Tenant Components Review Adding Bare-Metal Servers to Endpoint Groups Contracts Describing Cisco ACI Basic Packet Forwarding Endpoint Learning Basic Bridge Domain Configuration **** Introducing External Network Connectivity Cisco ACI External Connectivity Options External Layer 2 Network Connectivity External Layer 3 Network Connectivity Introducing VMM Integration VMware vCenter VDS Integration Resolution Immediacy in VMM Alternative VMM Integrations Describing Layer 4 to Layer 7 Integrations Service Appliance Insertion Without ACI L4-L7 Service Graph Service Appliance Insertion via ACI L4-L7 Service Graph Service Graph Configuration Workflow Service Graph PBR Introduction Explaining Cisco ACI Management Out-of-Band Management In-Band Management Syslog Simple Network Management Protocol Configuration Backup Authentication, Authorization, and Accounting Role-Based Access Control Cisco ACI Upgrade Collect Tech Support Labs Validate Fabric Discovery Configure Network Time Protocol (NTP) Create Access Policies and Virtual Port Channel (vPC) Enable Layer 2 Connectivity in the Same Endpoint Group (EPG) Enable Inter-EPG Layer 2 Connectivity Enable Inter-EPG Layer 3 Connectivity Compare Traffic Forwarding Methods in a Bridge Domain Configure External Layer 2 (L2Out) Connection Configure External Layer 3 (L3Out) Connection Integrate Application Policy Infrastructure Controller (APIC) With VMware vCenter Using VMware Distributed Virtual Switch (DVS)

OVERVIEW The Implementing and Operating Cisco Data Center Core Technologies course teaches you to implement data center local area networks (LANs) and storage area networks (SANs) and compute using Cisco Nexus Switches, Cisco MDS Switches, Cisco Unified Computing System (UCS) B-Series Blade Servers, and Cisco UCS C-Series Rack Servers. You will also learn the essentials of automation and security in data centers. The training provides rich, hands-on experience with deploying, securing, operating, and maintaining Cisco data center networking, storage, and computing.The course aslo helps you to prepare for the Cisco CCNP Data Center and CCIE Data Center certifications and for advanced-level data center roles. This course will help you: Gain experience implementing, securing and automating network, compute, and storage infrastructure Gain knowledge and skills through Cisco’s unique combination of lessons and hands-on practice using enterprise-grade Cisco learning technologies, data center equipment, and software Qualify for professional and expert-level job roles in the high-demand area of enterprise-class data center environments Prepare to take the 350-601 Implementing Cisco Data Center Core Technologies (DCCOR) exam. This course is worth 64 Continuing Education (CE) credits towards recertification. OBJECTIVES After completing this course you should be able to: Implement spanning tree protocol, port channels, and virtual port channels in the data center  Implement first-hop redundancy protocols in the data center using Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing Protocol (GLBP)  Implement routing in the data center by using Open Shortest Path First (OSPF)v2, OSPFv3, and Border Gateway Protocol (BGP)  Implement multicast functionality in the data center on the Cisco Nexus switches  Implement overlay networks in the data center by using Virtual Extensible LAN (VXLAN)  Implement network infrastructure security features on the Cisco Nexus switches  Understand the architecture and features of high-performance Ethernet fabrics  Introduce high-level Cisco Application Centric Infrastructure (ACI) concepts and describe various fabric discovery parameters  Describe Cisco ACI building blocks and Virtual Machine Manager (VMM) domain integration  Describe packet flow for various traffic types (unicast, multicast, and broadcast) in the data center  Describe Cisco Cloud Service and deployment models  Describe Cisco ACI fabric setup  Implement network configuration management, describe software updates and their impacts, and implement network infrastructure monitoring  Describe Cisco network assurance concepts such as Cisco Streaming Telemetry  Implement Fibre Channel fabric  Implement storage infrastructure services in the data center such as distributed device aliases, zoning, N Port Virtualization (NPV), and Fibre Channel over IP (FCIP)  Implement Fibre Channel over Ethernet (FCoE) unified fabric  Implement storage infrastructure security features in the data center  Describe storage infrastructure software updates and their impacts, and implement infrastructure monitoring  Describe Cisco UCS Server form factors  Implement Cisco UCS Fabric Interconnect and establish network connectivity for the Cisco UCS B-Series Blade Servers and Cisco UCS C-Series Rack Servers  Implement Cisco Unified Computing Server abstraction  Implement SAN connectivity for Cisco UCS  Implement Cisco UCS security features in the data center  Implement Cisco UCS configuration management, describe software updates and their impacts, and implement infrastructure monitoring  Implement Cisco automation and scripting tools in the data center  Describe and evaluate the Cisco integration with automation and orchestration software platforms, such as Ansible, Puppet, and Python  Describe and evaluate Cisco data center automation and orchestration technologies  CONTENT Implementing Data Center Switching Protocols Spanning Tree Protocol Port Channels Overview Virtual Port Channels Overview Implementing First-Hop Redundancy Protocols HSRP Overview VRRP Overview Implementing Routing in Data Center OSPFv2 and OSPFv3 Border Gateway Protocol Implementing Multicast in Data Center IP Multicast in Data Center Networks IGMP and MLD Multicast Distribution Trees and Routing Protocols IP Multicast on Cisco Nexus Switches Implementing Data Center Overlay Protocols Virtual Extensible LAN VXLAN Control Plane Options VXLAN Gateways and Routing Implementing Network Infrastructure Security User Accounts and RBAC AAA and SSH on Cisco NX-OS Keychain Authentication First Hop Security DHCP Snooping IP Source Guard Dynamic ARP Inspection Unicast Reverse Path Forwarding MAC Security Control Plane Policing High-Throughput Converged Fabrics Infiniband-to-Ethernet Transition Cisco Nexus 9000 Series Switches Portfolio Describing Cisco Application-Centric Infrastructure Cisco ACI Overview, Initialization, and Discovery Cisco Nexus Dashboard Overview Cisco CLoud ACI Overview Cisco ACI Management Cisco ACI Fabric Access Policies Describing Cisco ACI Building Blocks and VMM Domain Integration Tenant-Based Components Cisco ACI Endpoints and Endpoint Groups (EPG) Controlling Traffic Flow with Contracts Virtual Switches and Cisco ACI VMM Domains VMM Domain EPG Association Cisco ACI Integration with Hypervisor Solutions Describing Packet Flow in Data Center Network Data Center Traffic Flows Packet Flow in Cisco Nexus Switches Packet Flow in Cisco ACI Fabric Describing Cisco Cloud Service and Deployment Models Cloud Architectures Cloud Deployment Models Cisco ACI Fabric Setup Cisco ACI Fabric Discovery Describing Data Center Network Infrastructure Management Time Synchronization Network Configuration Management Software Updates Network Infrastructure Monitoring Explaining Cisco Network Assurance Concepts Need for Network Assurance Cisco Streaming Telemetry Overview Implementing Fibre Channel Fabric Fibre Channel Basics VSAN Overview SAN Port Channels Overview Fibre Channel Domain Configuration Process Implementing Storage Infrastructure Services Distributed Device Aliases Zoning NPIV and NPV Fibre Channel over IP NAS Concepts SAN Design Options Implementing FCoE Unified Fabric Fibre Channel over Ethernet Overview Describing FCoE FCoE Topology Options FCoE Implementation Implementing Storage Infrastructure Security User Accounts and RBAC Authentication, Authorization, and Accounting Fibre Channel Port Security and Fabric Binding Describing Data Center Storage Infrastructure Maintenance and Operations Time Synchronization Software Installation and Upgrade Storage Infrastructure Monitoring Describing Cisco UCS Server Form Factors Cisco UCS B-Series Blade Servers Cisco UCS C-Series Rack Servers Cisco UCS X-Series Hardware Cisco UCS X-Series Deployment Cisco Intersight Managed Mode Overview Implementing Cisco Unified Computing Network Connectivity Cisco UCS Fabric Interconnect Cisco UCS B-Series Connectivity Cisco UCS C-Series Integration Implementing Cisco Unified Computing Server Abstraction Identity Abstraction Service Profile Templates Implementing Cisco Unified Computing SAN Connectivity Cisco Unified Computing Storage Connectivity Options iSCSI Overview Fibre Channel Overview Implement FCoE Implementing Unified Computing Security User Accounts and RBAC Options for Authentication Key Management Describing Data Center Unified Computing Management, Maintenance, and Operations Compute Configuration Management Software Updates Infrastructure Monitoring Cisco Intersight™ Implementing Cisco Data Center Automation and Scripting Tools Cisco NX-OS Programmability Scheduler Overview Cisco Embedded Event Manager Overview Open NX-OS Linux Network Architecture Bash Shell and Guest Shell for Cisco NX-OS Cisco Nexus API Cisco NX-OS Model-Driven Programmability Cisco NX-SDK Describing Cisco Integration with Automation and Orchestration Software Platforms Cisco and Ansible Integration Overview Python in Cisco NX-OS and Cisco UCS HashiCorp Terraform Overview Cisco Application-Centric Infrastructure Automation Options Describing Cisco Data Center Automation and Orchestration Technologies Power On Auto Provisioning Cisco Nexus Dashboard Overview Cisco Nexus Dashboard Fabric Controller Overview Cisco UCS PowerTool Labs Discovery Lab 1: Configure VXLAN Discovery Lab 2: Explore the Cisco ACI Fabric Discovery Lab 3: Implement Cisco ACI Access Policies and Out-of-Band Management Discovery Lab 4: Implement Cisco ACI Tenant Policies Discovery Lab 5: Integrate Cisco ACI with VMware Discovery Lab 6: Validate Fabric Discovery Discovery Lab 7: Configure Fibre Channel Discovery Lab 8: Configure Device Aliases Discovery Lab 9: Configure Zoning Discovery Lab 10: Configure NPV Discovery Lab 11: Provision Cisco UCS Fabric Interconnect Discovery Lab 12: Configure Server and Uplink Ports Discovery Lab 13: Configure VLANs Discovery Lab 14: Configure Cisco UCS Server Profile Using Hardware Identities Discovery Lab 15: Configure Basic Identity Pools Discovery Lab 16: Configure a Cisco UCS Service Profile Using Pools Discovery Lab 17: Configure an iSCSI Service Profile Discovery Lab 18: Configure Cisco UCS Manager to Authenticate Users with Microsoft Active Directory Discovery Lab 19: Discovery Lab 1:Configure Cisco Nexus Switches with Ansible Discovery Lab 20: Program a Cisco Nexus Switch with Python  

OVERVIEW OBJECTIVES CONTENT

OVERVIEW Designing Cisco Data Center Infrastructure (DCID) focuses on data center design based on Cisco solutions and technologies. Topics covered include network designs with virtualization technologies, Layer 2 and Layer 3 technologies and routing protocols and data center interconnect design options. You’ll learn design practices for the Cisco Unified Computing System™ (Cisco UCS®) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric, while gaining experience with network management technologies including Cisco UCS Manager, Cisco Nexus Dashboard Fabric Controller and Cisco UCS Director. This course is worth 40 (CE) Continuing Education Credits e-Learning Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning. OBJECTIVES After completing this courses you should be able to:  Describe the Layer 2 and Layer 3 forwarding options and protocols used in a data center   Describe the rack design options, traffic patterns, and data center switching layer access, aggregation, and core   Describe Locator/ID separation protocol   Design a solution that uses Virtual Extensible LAN (VXLAN) for traffic forwarding   Describe the hardware redundancy options; how to virtualize the network, compute, and storage functions; and virtual networking in the data center   Describe solutions that use fabric extenders and compare Cisco Adapter Fabric Extender (FEX) with single root input/output virtualization (SR-IOV)   Describe security threats and solutions in the data center   Describe advanced data center security technologies and best practices   Describe device management and orchestration in the data center   Describe the storage options for the compute function and the different Redundant Array of Independent Disks (RAID) levels from a high-availability and performance perspective   Describe Fibre Channel concepts and architecture   Describe Fibre Channel topologies and industry terms   Describe Fibre Channel over Ethernet (FCoE)   Describe security options in the storage network   Describe the management and automation options for the storage networking infrastructure   Describe Cisco UCS servers and use cases for various Cisco UCS platforms   Explain the connectivity options for fabric interconnects for southbound and northbound connections   Describe the hyperconverged solution and integrated systems   Describe the systemwide parameters for setting up a Cisco UCS domain   Describe role-based access control (RBAC) and integration with directory servers to control access rights on Cisco UCS Manager   Describe the pools that may be used in service profiles or service profile templates on Cisco UCS Manager   Describe the different policies in the service profile   Describe the Ethernet and Fibre Channel interface policies and additional network technologies   Describe the advantages of templates and the difference between initial and updated templates   Describe data center automation tools    CONTENT High Availability on Layer 2 Overview of Layer 2 High-Availability Mechanisms Virtual Port Channels Layer 3 Connectivity First Hop Redundancy Protocols Improving Routing Protocol Performance and Security Enhance Layer 3 Scalability and Robustness Data Center Topologies Data Center Traffic Flows Cabling Challenges Access Layer Aggregation Layer Core Layer Spine-and-Leaf Topology Redundancy Options Locator/ID Separation Protocol Locator/ID Separation Protocol LISP VM Mobility LISP ESM Multihop Mobility LISP VPN Virtualization VXLAN Overlay Networks VXLAN Benefits over VLAN Layer 2 and Layer 3 VXLAN Overlay MP-BGP EVPN Control Plane Overview VXLAN Data Plane Hardware and Device Virtualization Hardware-Based High Availability Device Virtualization Cisco UCS Hardware Virtualization Server Virtualization SAN Virtualization N-Port ID Virtualization Cisco FEX Options Cisco Adapter FEX Access Layer with Cisco FEX Cisco FEX Topologies Virtualization-Aware Networking Single Root I/O Virtualization Cisco FEX Evaluation Basic Data Center Security Threat Mitigation Attack and Countermeasure Examples Securing the Management Plane Protecting the Control Plane RBAC and Authentication, Authorization, and Accounting (AAA) Advanced Data Center Security Cisco TrustSec in Cisco Secure Enclaves Architecture Cisco TrustSec Operation Firewalling Positioning the Firewall Within Data Center Networks Cisco Firepower® Portfolio Firewall Virtualization Designing for Threat Mitigation Management and Orchestration Network and License Management Cisco UCS Manager Cisco UCS Director Cisco Intersight Cisco NDFC Overview Storage and RAID Options Positioning DAS in Storage Technologies Network-Attached Storage Fibre Channel, FCoE, and Internet Small Computer System Interface (iSCSI) Evaluating Storage Technologies Fibre Channel Concepts Fibre Channel Connections, Layers, and Addressing Fibre Channel Communication Virtualization in Fibre Channel SAN Fibre Channel Topologies SAN Parameterization SAN Design Options Choosing a Fibre Channel Design Solution FCoE FCoE Protocol Characteristics FCoE Communication Data Center Bridging FCoE Initialization Protocol FCoE Design Options Storage Security Common SAN Security Features Zones SAN Security Enhancements Cryptography in SAN SAN Management and Orchestration Cisco DCNM for SAN Cisco DCNM Analytics and Streaming Telemetry Cisco UCS Director in the SAN Cisco UCS Director Workflows Cisco UCS Servers and Use Cases Cisco UCS C-Series Servers Fabric Interconnects and Blade Chassis Cisco UCS B-Series Server Adapter Cards Stateless Computing Cisco UCS Mini Fabric Interconnect Connectivity Using Fabric Interconnect Interfaces VLANs and VSANs in a Cisco UCS Domain Southbound Connections Northbound Connections Disjoint Layer 2 Networks Fabric Interconnect High Availability and Redundancy Hyperconverged and Integrated Systems Hyperconverged and Integrated Systems Overview Cisco HyperFlex™ Solution Cisco HyperFlex Scalability and Robustness Cisco HyperFlex Clusters Cluster Capacity and Multiple Clusters on One Cisco UCS Domain External Storage and Graphical Processing Units on Cisco HyperFlex Cisco HyperFlex Positioning Cisco UCS Manager Systemwide Parameters Cisco UCS Setup and Management Cisco UCS Traffic Management Cisco UCS RBAC Roles and Privileges Organizations in Cisco UCS Manager Locales and Effective Rights Authentication, Authorization, and Accounting Two-Factor Authentication Pools for Service Profiles Global and Local Pools Universally Unique Identifier (UUID) Suffix and Media Access Control (MAC) Address Pools World Wide Name (WWN) Pools Server and iSCSI Initiator IP Pools Policies for Service Profiles Global vs. Local Policies Storage and Basic Input/Output System (BIOS) Policies Boot and Scrub Policies Intelligent Platform Management Interface (IPMI) and Maintenance Policies Network-Specific Adapters and Policies LAN Connectivity Controls SAN Connectivity Controls Virtual Access Layer Connectivity Enhancements Templates in Cisco UCS Manager Templates in Cisco UCS Manager Service Profile Templates Network Templates Designing Data Center Automation Model-Driven Programmability Cisco NX-API Overview Programmability Using Python Cisco Ansible Module Cisco Intersight Cloud Orchestration Overview Practice Activities Design Virtual Port Channels Design First Hop Redundancy Protocol (FHRP) Design Routing Protocols Design Data Center Topology for a Customer Design Your VXLAN Network Create a Cisco FEX Design Design Management and Orchestration in a Cisco UCS Solution Design a Fibre Channel Network Design and Integrate an FCoE Solution Design a Secure SAN Design Cisco UCS Director for Storage Networking Design a Cisco UCS Domain and Fabric Interconnect Cabling Design a Cisco UCS C-Series Server Implementation Design a Cisco UCS C-Series Integration with  Cisco UCS Domain Design a Cisco UCS Mini Solution Design a Cisco UCS Fabric Interconnect Network and Storage Connectivity Design Systemwide Parameters in a Cisco UCS Solution Design an LDAP Integration with a Cisco UCS Domain Design Pools for Service Profiles in a Cisco UCS Solution Design Network-Specific Adapters and Policies in a Cisco UCS Solution

OVERVIEW This Troubleshooting Cisco Data Center Infrastructure (DCIT) course shows you how to troubleshoot LANs, SANs, Cisco Data Center Unified Fabrics, Cisco Unified Computing Systems (UCS), and Cisco Application-Centric Infrastructures (ACI). You will get extensive hands-on practice troubleshooting installation,configuration and interconnectivity issues on Cisco MDS switches, Cisco Nexus switches, Cisco Fabric Extenders (FEXs), Cisco UCS, Cisco ACI, and more. This course helps you to prepare to take the Troubleshooting Cisco Data Center Infrastructure (300-615 DCIT) exam, which is one of the concentrations for CCNP Data Center. You will also achieve  the Cisco Certified Specialist - Data Center Operations certification. This course is worth 50 Continuing Education Credits (CE). OBJECTIVES After completing this course you should be able to:   Describe how to troubleshoot the data center network  Describe the troubleshooting tools and methodologies available from the Command-Line Interface (CLI) that are used to identify and resolve issues in a Cisco data center network architecture  Identify and resolve issues that are related to: Virtual LANs (VLANs) and private VLANs (PVLANs); port channels and virtual port channels; and Virtual Extensible LAN (VXLAN)  Describe troubleshooting of routing and high-availability protocols  Describe troubleshooting of the LAN security features  Identify and resolve issues that are related to a single device  Identify and resolve issues that are related to Fibre Channel interface operation  Identify and resolve Fibre Channel switching issues when the Cisco NX-OS Software is used in switched mode and in N-Port Virtualization (NPV) mode  Identify and resolve issues that are related to Fibre Channel switching when a Cisco NX-OS switch is used in NPV mode  Describe Cisco UCS architecture, initial setup, tools, and service aids that are available for Cisco UCS troubleshooting and interpretation of the output  Describe Cisco UCS configuration and troubleshooting  Describe Cisco UCS B-Series Blade Server operation and troubleshoot related issues  Describe UCS B-Series LAN, SAN, and Fibre Channel operations, including in-depth troubleshooting procedures  Describe Cisco Integrated Management Controller (IMC) tools for validating performance and facilitating data-gathering activities for Cisco UCS C-Series server troubleshooting, and the troubleshooting approach for hardware and firmware failures  Define the proper procedures for configuring Cisco UCS C-Series LAN and SAN connectivity, avoiding issues with the VIC, troubleshooting connectivity issues  Troubleshooting Cisco UCS C-Series server integration with Cisco UCS Manager  Describe Cisco Intersight characteristics  Explore the Cisco Nexus Dashboard platform  Explain Cisco Nexus Dashboard cluster connectivity and installation procedures  Identify the tools, protocols, and methods to effectively troubleshoot Cisco ACI  Describe how to troubleshoot automation and programmability tools  Understand functionality provided by the on-box tooling on the Cisco Nexus series switches and implement simple solutions to improve daily operations  Describe the use of Python and Ansible to leverage the NX-API to implement and verify configuration state using modern workflows  CONTENT Describing the Troubleshooting Process Troubleshooting Overview Troubleshooting Overview and Issue Identification Understanding CLI Troubleshooting Tools Ping, Pong, and Traceroute Debugging, Event History, and System Monitoring SPAN and Encapsulated Remote SPAN Ethanalyzer, ELAM and Data Plane Sampling Capture Logging Cisco Generic Online Diagnostics SNMP, Cisco EEM, and RMON Troubleshooting VLANs and PVLANs Troubleshooting VTP Troubleshooting Layer 2 Issues VLANs and SVIs on Cisco Nexus Series Switches Troubleshooting VLANs, PVLANs, and SVIs Troubleshooting Rapid PVST+ Troubleshooting Port Channels and Virtual Port Channels Port Channel Overview vPC Overview Troubleshooting vPCs Common vPC Issues Troubleshooting VXLAN VXLAN Overlay Features VXLAN MP-BGP Ethernet VPN Common VXLAN Issues TroubleshootingVXLAN Troubleshooting Routing and High-Availability Protocols Troubleshooting Basic Routing Issues Troubleshooting OSPFv2 and OSPFv3 Troubleshooting EIGRP Troubleshooting PIM Troubleshooting FHRP Troubleshooting Data Center LAN Security Troubleshooting AAA and RBAC Troubleshooting First-Hop Security Troubleshooting ACLs Troubleshooting Platform-Specific Issues Cisco Fabric Services Overview Troubleshooting Cisco Fabric Services Troubleshooting Configuration Profiles Common VDC Issues Troubleshooting VDC Troubleshooting VRF Cisco FEX Troubleshooting Troubleshooting Cisco ISSU Troubleshooting Fibre Channel Interfaces Fibre Channel Overview Troubleshooting Fibre Channel Interfaces and Device Registration Troubleshooting Fibre Port Channels Troubleshooting Port Security and Fabric Binding Troubleshooting Fibre Channel Fabric Services Troubleshooting VSANs Troubleshooting Fibre Channel Domain and Name Services Distributed Device Aliases Troubleshooting Zoning and Fabric Merges Troubleshooting Cisco Fabric Services Troubleshooting NPV Mode NPIV and NPV Overview Troubleshooting NPV Mode Troubleshooting Cisco UCS Architecture and Initialization Troubleshooting Fabric Interconnect in Standalone and Cluster Mode Troubleshooting Cisco UCS Management Access Troubleshooting Cisco UCS Manager CLI Troubleshooting Cisco UCS with Embedded Tools Troubleshooting Cisco UCS Hardware Discovery Troubleshooting Cisco UCS Configuration Stateless Computing Troubleshooting Service Profile Association Issues Due to Unavailable Addresses Cisco UCS Manageability Troubleshooting Authentication Failures Troubleshooting Cisco UCS B-Series Servers Troubleshooting Cisco UCS B-Series Blade Servers Troubleshooting Firmware Upgrade and Operating System Drivers Troubleshooting Remote Access Troubleshooting Server Hardware Troubleshooting Cisco UCS B-Series LAN and SAN Connectivity Troubleshooting Link-Level Issues Troubleshooting Connectivity Issues for Specific Servers Troubleshooting Intermittent Connectivity Troubleshooting Disjoint Layer 2 Networks Troubleshooting Redundant Connectivity Troubleshooting Cisco UCS B-Series SAN Connectivity Troubleshooting Directly Attached Storage Troubleshooting Server Boot from SAN and iSCSI Use SPAN for Troubleshooting Analyzing Packet Flow Troubleshooting Cisco UCS C-Series Servers Troubleshooting Cisco UCS C-Series Initialization and Cisco IMC Troubleshooting Cisco UCS C-Series Hardware and Firmware Troubleshooting Cisco UCS C-Series LAN and SAN Connectivity Troubleshooting the Cisco UCS C-Series VIC Module and Connectivity to Cisco IMC Troubleshooting Cisco UCS C-Series LAN Connectivity Troubleshooting Cisco UCS C-Series SAN Connectivity Using SPAN to Capture Cisco UCS C-Series Server Traffic Troubleshooting Cisco UCS C-Series iSCSI Boot Troubleshooting Cisco UCS C-Series and Cisco UCS Manager Integration Integrating Cisco UCS C-Series Servers with Cisco UCS Manager Troubleshooting FEX Discovery and VIC Issues Cisco Intersight Overview Cisco Intersight Cisco Intersight Architecture Flexible Deployment Models Cisco Intersight Security Cisco Intersight Authentication Options Setup Cisco Intersight SaaS Account Cisco Intersight Role-Based Access Control Connected Cisco Technical Assistance Center Cisco Intersight Tagging Cisco Intersight Dashboard, Inventory and Faults Firmware Management Hardware Compatibility List (HCL) Feature Best Practices for Updating Firmware using Cisco Intersight Cisco Intersight Managed Operating System Installation Context Launch and KVM Cisco Nexus Dashboard Overview The Need for Day-2 Operations Tools Cisco Nexus Dashboard Insights Application Use Cases Cisco Nexus Dashboard Orchestrator Application Use Cases Cisco Nexus Dashboard Fabric Controller Application Use Cases Cisco Nexus dashboard Data Broker Application Use Cases Physical and Virtual Cisco Nexus Dashboard Platforms Cisco Nexus Dashboard Cluster Node Roles Deployment and Placement of Nodes Across Sites Cisco Nexus Dashboard One-View Cisco Nexus Dashboard Software Stack Cisco Nexus Dashboard Connectivity and Installation Cisco Nexus Dashboard Logical Network Connectivity Physical Cisco Nexus Dashboard Cluster Connection IP Pools for Services Configuration Connection Mode Comparison Cisco Nexus Dashboard Installation Procedures User Interface Bootcamp Node Registration Connection to Cisco Intersight Onboarding Sites Exploring theTools and Methodologies for Troubleshooting Cisco ACI Troubleshooting the Fabric Discovery Process Traditional Troubleshooting Methods in Cisco ACI Atomic Counters, Faults, and Health Scores Troubleshooting Tenant-Based Policies Packet Flow Through the Cisco ACI Fabric Troubleshoot AAA and RBAC Troubleshooting Automation and Programmability Tools Troubleshooting the Cisco NX-OS Scheduler Troubleshooting REST API,JSON, and XML Encodings Cisco NX-OS Programmability On-Box Programmability and Automation with Cisco NX-OS Working with Cisco NX-OS Bash Linux Containers and Guest Shell Python API Embedded Event Manager Docker Containers on Cisco NX-OS Off-Box Programmability and Automation with Cisco NX-OS NX-API Enhancement Model-Driven Programmability on Cisco NX-OS Ansible for Cisco NX-OS Introduction to Terraform Utilization of Terraform Terraform for Cisco NX-OS Labs Discovery Lab 1: Document the Network Baseline Discovery Lab 2: Troubleshoot Rapid PVST+ Discovery Lab 3: Troubleshoot LACP Discovery Lab 4: Troubleshoot vPC Discovery Lab 5: Troubleshoot VXLAN Discovery Lab 6: Troubleshoot OSPF Discovery Lab 7: Troubleshoot FHRP Discovery Lab 8: Troubleshoot Cisco Fabric Services Discovery Lab 9: Troubleshoot VRF Discovery Lab 10: Troubleshoot Cisco Fibre Channel Interfaces Discovery Lab 11: Troubleshoot Fibre Channel VSANs, Zones, and Domain Services Discovery Lab 12 Troubleshoot NPV Mode Discovery Lab 13: Troubleshoot Cisco UCS Management and Service Profile Deployment Discovery Lab 14: Troubleshoot Cisco UCS C-Series Server LAN Connectivity Discovery Lab 15: Troubleshoot Cisco UCS C-Series Server Boot from the Fibre Channel LUN Discovery Lab 16: Troubleshoot Cisco UCS C-Series Server Management Connectivity Discovery Lab 17: Troubleshoot Cisco ACI Integration with VMware vCenter Discovery Lab 18 Troubleshoot Contracts in Cisco ACI Discovery Lab 19: Troubleshoot Cisco ACI External Layer 3 Connectivity Discovery Lab 20: Troubleshoot Cisco ACI External Layer 2 Connectivity

OVERVIEW Deze eLearning cursus Inleiding tot Containers, Kubernetes, en Red Hat OpenShift (DO180) eLearning (ROLE) leert u containers te bouwen en te beheren voor implementatie op een Kubernetes en Red Hat OpenShift cluster Introduction to Containers, Kubernetes, and Red Hat OpenShift (DO180) helpt je om kernkennis op te bouwen in het beheren van containers door middel van hands-on ervaring met containers, Kubernetes, en het Red Hat® OpenShift® Container Platform. Deze vaardigheden zijn nodig voor meerdere rollen, waaronder ontwikkelaars, beheerders, en site reliability engineers. Deze cursus is gebaseerd op Red Hat OpenShift Container Platform 4.2.  This eLearning course Introduction to Containers, Kubernetes, and Red Hat OpenShift (DO180) eLearning (ROLE) Learns to build and manage containers for deployment on a Kubernetes and Red Hat OpenShift cluster Introduction to Containers, Kubernetes, and Red Hat OpenShift (DO180) helps you build core knowledge in managing containers through hands-on experience with containers, Kubernetes, and the Red Hat® OpenShift® Container Platform. These skills are needed for multiple roles, including developers, administrators, and site reliability engineers. This course is based on Red Hat OpenShift Container Platform 4.2.  Red Hat Online Learning ROLE:  Red Hat Online Learning features the same high-quality course content found in our interactive classroom environments and is supplemented with 90-days of unlimited access to course content, 80 hours of cloud-based labs, and webinars from Red Hat experts - all of which is optimized for self-study, giving you the practical and applied knowledge you need to advance your skills, prepare for hands-on certification exams, and to further your career. Please see information below regarding the Red Hat Learning subscription. OBJECTIVES This course is for: Developers who wish to containerize software applications Administrators who are new to container technology and container orchestration Architects who are considering using container technologies in software architectures Site reliability engineers who are considering using Kubernetes and Red Hat OpenShift As a result of attending this course, you should be able to perform these basic tasks in Red Hat OpenShift Container Platform: Create containerized services using Podman. Manage containers and container images. Create custom container images. Deploy containerized applications on Red Hat OpenShift. Deploy multi-container applications. CONTENT Course introduction Introduce and review the course. Get started with container technology Describe how software can run in containers orchestrated by Red Hat OpenShift Container Platform. Create containerized services Provision a server using container technology. Manage containers Manipulate pre-build container images to create and manage containerized services. Manage container images Manage the life cycle of a container image from creation to deletion. Create custom container images Design and code a Docker file to build a custom container image. Deploy containerized applications on Red Hat OpenShift Deploy single container applications on Red Hat OpenShift Container Platform. Deploy multi-container applications Deploy applications that are containerized using multiple container images. Troubleshoot containerized applications Troubleshoot a containerized application deployed on Red Hat OpenShift. Comprehensive review of Introduction to Container, Kubernetes, and Red Hat OpenShift Demonstrate how to containerize a software application, test it with Docker, and deploy it on a Red Hat OpenShift cluster. Note: Course outline is subject to change with technology advances and as the nature of the underlying job evolves. For questions or confirmation on a specific objective or topic, contact a training specialist.

OVERVIEW The Cisco Customer Success Manager course gives you the confidence and competence to fulfil the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies. This course is based on the concept of the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. This course prepares you for the Cisco Customer Success Manager Specialist certification exam. This specialist-level course focuses on enabling you to: Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements:Understand key concepts and terminologies related to the CSM role. e-Learning Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning. OBJECTIVES After completing this course you will be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience CONTENT Transition to Subscription Economy Transition to a Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities