Opleiding: Remote Service Design Masterclass

Learn by doing. We have created a hands-on masterclass, aimed at professionals from different sectors. We use a mix of practical experience, tools and methods to help you design the ultimate customer experience. Our methodology is set up in such a way that you’ll be able to directly implement your learnings.

We have created this Service Design masterclass in such a way that relative newcomers to the field can fully understand it, but it is smart and rich enough to keep intermediate trainees on their toes as well.

Our Service Design Masterclass helps challengers in large organizations to make a difference. Over four hundred IT-, Marketing- and Customer Experience professionals have already successfully finished their two-day training as certified Customer Champions.

Our program is set up as follows:

Day 1: Design Research

Day 2: Structuring Findings & Journey Mapping

Day 3: Desired Journey & Ideation

Day 4: Implementing Service Design & prototyping

What do you need?

• A laptop or computer with a camera for video calls
• Working internet connection/WIFI

After completing the Masterclass, you will be able to receive a LinkedIn certification.