Opleiding: ITIL®4 Foundation in English (with exam voucher)

ITIL®4 Foundation training course in English

ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations.

During the course you learn the basics and how value can be delivered using the Principles, the theory of the ITIL service value system (SVS), the four dimensions model, the Service Value Chain (SVC) and the Practices (like processes) from the IT Infrastructure Library (V3).

This ITIL Foundation course prepares you for the ITIL Foundation exam. Before taking the exam, we advise approximately 8-12 hours of self-study before taking the exam. Also, we provide you with practice exams for free. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. Incl. free practice exam

Who should attend?

Professionals who contribute to the Management, the organization and the optimization of the activities of the processes in an IT-service organization. The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL.

What will I learn?

At the end of this course, you will be able to:

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices and how they contribute to value chain activities.

Prerequisites

You have basic knowledge of automation.

Language

This course is taught in English. We also offer a ITIL®4 Foundation training course in Dutch.

Exam voucher

You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. Incl. free practice exam

Follow-up course

Do you want to follow a follow-up course after this course? Have a look at our other ITIL courses.

ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved.

Topics

• Introduction
  • IT service management in the modern world
  • About ITIL 4
  • The structure and benefits of the ITIL 4 framework
• Key concepts of service management
  • Value and value co-creation
  • Organizations, service providers, service consumers, and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcomes, costs, and risks
• The four dimensions of service management
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

• • The ITIL service value system
    • Service value system overview
    • Opportunity, demand, and value
    • The ITIL guiding principles
    • Governance
    • Service value chain
    • Continual improvement
    • Practices
  • ITIL management practices
    • General management practices
    • Service management practices
    • Technical management practices

Delivery formats

Choose a delivery format that suits you best. The following delivery formats are available for this course:

• Online hybrid training

  A trainer provides the training live in the classroom. You follow this training online (from home or office). You have direct contact with the trainer and other participants who participate physically in class or online.

• Classroom live

  A face-to-face training on a location in the Netherlands. Employees from different companies are present during this classroom training. Fully catered for, including an extensive lunch.

• In-company course

  Our in-company training is tailored to your company. The specialized trainer only deals with what is important for your company and work situation. That makes our tailor-made training very effective. We provide these training courses in Dutch, English and German. The choice for an in-company training provides an attractive discount. Depending on the number of participants, the discount can be as much as 50% compared to participation in an open training. More information or request a quote.

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SignOn and the UWV

SignOn ICT Training+ is a recognized training partner of the UWV. SignOn ICT Training+ is one of the few ICT educational organizations recognized by the UWV to provide training to help people return to the labor process.