Opleiding: ITIL 4 Foundation
ITIL 4 Foundation
Bestel deze unieke E-Learning cursus ITIL 4 Foundation online. Geniet van 1 jaar 24/7 toegang tot rijke interactieve video's met spraakondersteuning, voortgangsbewaking via rapportages en hoofdstuktesten om je kennis direct te toetsen.
Onze bekroonde e-learning biedt:
- Volledig Nederlandstalige modules met praktijkvoorbeelden
- Officieel proefexamen inbegrepen om je goed voor te bereiden
- Persoonlijke online mentor voor begeleiding en feedback
- Flexibel leren in je eigen tempo, op elk moment van de dag
- Gericht op de nieuwste inzichten in Agile, DevOps en Lean IT
Deze opleiding helpt je sneller je ITIL® 4 Foundation certificering te behalen en verhoogt je kansen op de arbeidsmarkt of in je huidige functie binnen IT Service Management.
CertKit content:
• E-learning courses:
ITIL 4 Foundation: Introduction
Course: 24 Minutes
- Course Overview
- What is ITIL®?
- The ITIL® Certification Scheme
- The ITIL® Foundation Exam
- The ITIL® 4 Path
- IT Service Management in the Modern World
- Exercise: Describing the New ITIL® 4 Path
- Knowledge Check: Introducing ITIL® 4
ITIL 4 Foundation: Key Concepts of Service Management
Course: 40 Minutes
- Course Overview
- Understanding the Value Concept
- Service Consumer Roles
- Other Stakeholders in Value
- Services and Products
- Key Concepts of Service Relationships
- The Service Relationship Model
- Key Concepts of Creating Value with Services
- Understanding Utility and Warranty
- Exercise: Describing Service Management Concepts
- Knowledge Check: Defining ITIL® 4 Service Management Concepts
Key Concepts and the Four Dimensions of Service Management
Course: 54 Minutes
- The Service Value System (SVS)
- The Four Dimensions of Service Management
- Key Concepts of Service Management
- The Nature of Value and Value Co-Creation
- Stakeholders
- Products and Services
- Components of a Service
- Service Relationships
- The Service Relationship Model
- Outcomes, Costs, and Risks
- Output vs. Outcomes
- Types of Cost
- Types of Risk
- Utility vs. Warranty
- Stakeholders and Value
- The PESTLE Model
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Value Stream Example
The Guiding Principles of the Service Value System and Continual Improvement Model
Course: 43 Minutes
- The Seven Guiding Principles of the Service Value System (SVS)
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
- Continual Improvement Model
- What is the Vision?
- Where are We Now?
- Where do We Want to Be?
- How do We Get There?
- Take Action
- Did We Get There?
- How do We Keep the Momentum Going?
The Service Value Chain and General Management Practices
Course: 1 Hour, 2 Minutes
- The Service Value Chain (SVC)
- SVC: Plan
- SVC: Improve
- SVC: Engage
- SVC: Design and Transition
- SVC: Obtain and Build
- SVC: Deliver and Support
- Defining Practices
- Identifying Practices
- Continual Improvement
- Key Activities of Continual Improvement
- How Continual Improvement Contributes to Value Chain Activities
- The Role of Information Security
- The Role of Relationship Management
- Understanding Relationship Management
- Supplier Management
- Supplier Management Activities
Event, Incident, and Problem Management
Course: 47 Minutes
- Monitoring and Event Management
- Event Classifications
- How Event Management Interacts with Other Practices
- Incident Management
- Incident Escalation and Resolution
- How Incident Management Assists the Value Chain
- Problem Management
- The Approach to Problem Management
- Planning and Interfaces of Problem Management
- How Problem Management Assists the Value Chain
Service Desk, IT Asset, Service Configuration, and Change Control Management
Course: 58 Minutes
- The Service Desk
- Contacting the Service Desk
- Service Desk Types and Training
- How the Service Desk Assists the Value Chain
- Service Request Management
- Rules of Service Request Management
- IT Asset Management
- The Role of IT Asset Management
- IT Asset Management Activities
- Service Configuration Management
- Service Configuration Management Activities
- Automation and Service Configuration Management
- The Simplified Service Model
- Change Control
- Types of Change
- How Change Control Assists the Value Chain
Release, Service Level, and Availability Management
Course: 53 Minutes
- Release Management
- How a Release Works
- Service Level Management
- Service Level Agreements (SLAs)
- Service Level Metrics
- How Service Level Management Assists the Value Chain
- Availability Management
- Availability Management Activities
- Availability Metrics
- Capacity and Performance Management
- Service Continuity Management
- Service Continuity Management Activities
- Deployment Management
Specificaties
Taal: Engels
Kwalificaties van de Instructeur: Gecertificeerd
Cursusformaat en Lengte: Lesvideo's met ondertiteling, interactieve elementen en opdrachten en testen
MeasureUp Examensimulatie: Ingebrepen
Online Virtuele labs: Ontvang 12 maanden toegang tot virtuele labs die overeenkomen met de traditionele cursusconfiguratie. Actief voor 365 dagen na activering, beschikbaarheid varieert per Training.
Tips & Tricks: Inbegrepen
Examen Quiz: Inbegrepen
Volledige training voor het officiële Examen: Ja
Lesduur: 5:25 uur
Voortgangsbewaking: Ja
Toegang tot Materiaal: 365 dagen
Technische Vereisten: Computer of mobiel apparaat, Stabiele internetverbindingen Webbrowserzoals Chrome, Firefox, Safari of Edge.
Support of Ondersteuning: Helpdesk en online kennisbank 24/7
Certificering: Certificaat van deelname in PDF formaat
Prijs en Kosten: Cursusprijs zonder extra kosten
Annuleringsbeleid en Geld-Terug-Garantie: Wij beoordelen dit per situatie
Award Winning E-learning: Ja
Tip! Zorg voor een rustige leeromgeving, tijd en motivatie, audioapparatuur zoals een koptelefoon of luidsprekers voor audio, accountinformatie zoals inloggegevens voor toegang tot het e-learning platform.
