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55.814
resultaten
Implement customer service solutions using Microsoft Dynamics 365 Customer Service (MB-230T01)
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate...
Work with cases in Dynamics 365 Customer Service
- Get started with Dynamics 365 Customer Service
- Managing cases with Dynamics 365 Customer Service Hub
- Manage cases with Dynamics 365 Customer Service workspace
- Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
- Service representative collaboration in Dynamics 365 Customer Service
- Configure Copilot in Dynamics 365 Customer Service
- Create or update records automatically in Customer Service Hub
Work with entitlements and service level agreements in Dynamics 365 Customer Service
- Work with service-level agreements in Dynamics 365 Customer Service
- Create and manage entitlements in Microsoft Dynamics 365 Customer Service
Work with Knowledge Management Solutions in Dynamics 365 Customer Service
- Configure knowledge management in Dynamics 365 Customer Service and Contact Center
- Search and filter knowledge articles by using Dynamics 365 Customer Service
- Use knowledge articles to resolve Dynamics 365 Customer Service cases
Help service reps be more productive in Dynamics 365 Customer Service
- Create custom experiences for service representatives with agent experience profiles in Cust...
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
€2.295
Klassikaal
4 dagen
Microsoft Azure Administrator (AZ-104T00)
Eindhoven
di 10 nov. 2026
en 9 andere data
In deze cursus leert IT-professionals hoe ze hun Azure-abonnementen beheren, identiteiten beveiligen, de infrastructuur beheren, virtuele netwerken configureren, Azure- en on-premises sites verbind...
- Vereisten voor Azure-beheerders
- Identiteiten en governance beheren in Azure
- Virtuele netwerken configureren en beheren voor Azure-beheerders
- Opslag implementeren en beheren in Azure
- Azure-rekenresources implementeren en beheren
- Azure-resources bewaken en er een back-up van maken
Deze cursus is bedoeld voor Azure-beheerders. De Azure-beheerder implementeert, beheert en bewaakt identiteiten, governance, opslag, compute en virtuele netwerken in een cloudomgeving. De Azure-beheerder richt resources in, wijzigt de grootte, monitor en past deze zo nodig aan. Geslaagde Azure-beheerders starten deze rol met ervaring in virtualisatie, netwerken, identiteit en opslag.
- Inzicht in on-premises virtualisatietechnologieën, waaronder: VM's, virtuele netwerken en virtuele harde s...
Vereisten voor Azure-beheerders
- Services beheren met Azure Portal
- Inleiding tot Azure Cloud Shell
- Inleiding tot Bash
- Inleiding tot PowerShell
- Azure-infrastructuur implementeren met behulp van JSON ARM-sjablonen
Identiteiten en governance beheren in Azure
- Informatie over Microsoft Entra-id
- Identiteiten maken, configureren en beheren
- De belangrijkste architectuuronderdelen van Azure beschrijven
- Azure Policy-initiatieven
- Uw Azure-resources beveiligen met op rollen gebasee...
€1.995
Klassikaal
4 dagen
AWS Security Essentials (SEC-ESS)
Utrecht
di 2 feb. 2027
en 1 andere data
AWS Security Essentials (SEC-ESS)
This course covers fundamental AWS cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured. We will address your security responsibilities in the AWS cloud and provide a brief introduction to the different security-oriented AWS services available.
This course is designed to teach you how to:
- Identify security benefits and responsibilities of using the AWS Cloud.
- Describe the access control and management features of AWS.
- Understand the different methods to secure data.
- Describe how to secure network access to your AWS resources.
- Determine which AWS services can be used for monitoring and incident response.
This course is intended for:
- IT business-level professionals interested in cloud security practices
- Security professionals with minimal working knowledge of AWS
Module 1: Security on AWS
- Security design principles in the AWS Cloud
- AWS Shared Responsibility Model
Module 2: Security OF the Cloud
- AWS Global Infrastructure
- Data Center Security
- Compliance and Governance
Module 3: Security IN the Cloud – Part 1
- Identity and Access Management
- Data Protection
- Lab 01 – Introduction to Security Policies
Module 4: Security IN the Cloud – Part 2
- Securing your infrastructure
- Monitoring and detective controls
- Lab 02 – Securing VPC...
€695
Klassikaal
1 dag
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (ITIL4MPDS)
This 2.5 day training to become an ITIL 4 Specialist: Drive Stakeholder Value (DSV) is intended for all those with the ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its pra...
The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.
- 7 steps and mapping of a customer journey
- Target markets and stakeholders
- Stakeholder management
- Managing stakeholders and partners
- Developing customer relationships - concept of customers and users
- Managing Demand
- 3 basic types of service relationship types
- Align and agree
- Onboarding and Offboarding
- Continual Value Co- Creation
- Value realisation and validation
- Lean Thinking Principles
- 8 dimensions of a customer-facing culture
- 5 principles of Design Thinking
- DSV relevant practices
In this 2.5 day training you will learn an understanding of the concepts presented in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.
The successful completion of the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate's practical and technical knowledge of the...
You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.
€0
Klassikaal
3 dagen
ITIL® 4 Specialist: High-Velocity IT (HVIT) (ITIL4MPHV)
This 2.5 day training to become an ITIL 4 Specialist: High Velocity IT (HVIT) is intended for all those with an ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its practices...
The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.
- Basic concepts and definitions for High Velocity IT
- Where, when, how and why is HVIT desirable?
- The digital enterprise and the demands it places on IT
- HVIT goals
- Valuable investments o rapid development,
- resilient operation,
- common value creation,
- secured conformity
- The digital product life cycle in terms of the ITIL "Operation Model"
- Culture for High Velocity IT
- ITIL-Guiding Principles, 4 dimensions of Service Management and other fundamental concepts for the provision of High Velocity IT
- HVIT Culture & key behaviours
- HVIT relevant ITIL practices
- Lean, Agile, Resilience, Continuous
- SRE, DevSecOps, Proactive Monitoring, CI/CD
- Service-dominant logic
- Design Thinking, Complexity Thinking
In 2.5 days, you will learn to understand how digital organisations and digital operating models work in high-speed environments, with a focus on rapid delivery of products and services to maximise value. They will also gain an understanding of working practices such as Agile and Lean, as well as technical practices and technologies such as Cloud, Automation and Automatic Testing.
The successful completion of the ITIL 4 High Velocity IT qualification is one of the prerequisites for achieving...
You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.
€0
Klassikaal
3 dagen
ITIL® 4 Managing Professional Compact (DSV & HVIT) (ITIL4FMPKDH)
This 5-day ITIL 4 Compact Training is intended for all those with ITIL 4 Foundation certification who wish to delve deeper into ITIL 4 and its practices and to achieve the ITIL 4 Managing Professio...
This 5-day ITIL 4 Compact Training is intended for all those with ITIL 4 Foundation certification who wish to delve deeper into ITIL 4 and its practices and to achieve the ITIL 4 Managing Professional status.
The ITIL 4 Compact Training (DSV & HVIT) allows you to complete two courses from the ITIL 4 Managing Professional Level including online exams. You will learn all necessary contents and will experience the high level of practical relevance again and again. In this way we guarantee you an optimal transfer of the theoretical contents into your daily work.
In 5 days you will work on the contents of ITIL 4 Drive Stakeholder Value and High Velocity IT. They cover the principles of the two courses as well as practices and activities. You will be optimally prepared for the two official ITIL 4 exams, which you will take during the training.
The ITIL 4 compact training is officially accredited and meets the requirements of the Official Accreditor of ITIL (AXELOS). This gives you the guarantee that you will be taught all the key contents of ITIL 4.
You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.
€0
Klassikaal
5 dagen
Introduction to Microsoft Azure Data (DP-900T00)
Utrecht
vr 11 dec. 2026
en 4 andere data
In this course, students will gain foundational knowledge of core data concepts and related Microsoft Azure data services. Students will learn about core data concepts such as relational, non-relat...
Introduction to Microsoft Azure Data core data concepts
- Explore core data concepts
- Explore data roles and services
Introduction to Microsoft Azure Data relational data in Azure
- Explore fundamental relational data concepts
- Explore relational database services in Azure
Introduction to Microsoft Azure Data non-relational data in Azure
- Explore Azure Storage for nonrelational data
- Explore fundamentals of Azure Cosmos DB
Introduction to Microsoft Azure Data analytics in Azure
- Explore fundamentals of large-scale analytics
- Explore fundamentals of real-time analytics
- Explore fundamentals of data visualization
The audience for this course is individuals who want to learn the fundamentals of database concepts in a cloud environment, get basic skilling in cloud data services, and build their foundational knowledge of cloud data services within Microsoft Azure.
€695
Klassikaal
1 dag
Security in Google Cloud (SGCP-3D)
Security in Google Cloud (SGCP-3D)
This course gives participants broad study of security controls and techniques on Google Cloud Platform. Through lectures, demonstrations, and hands-on labs, participants explore and deploy the components of a secure GCP solution. Participants also learn mitigation techniques for attacks at many points in a GCP-based infrastructure, including Distributed Denial-of-Service attacks, phishing attacks, and threats involving content classification and use.
This course teaches participants the following skills:
- Understanding the Google approach to security
- Managing administrative identities using Cloud Identity.
- Implementing least privilege administrative access using Google Cloud Resource Manager, Cloud IAM.
- Implementing IP traffic controls using VPC firewalls and Cloud Armor
- Implementing Identity Aware Proxy
- Analyzing changes to the configuration or metadata of resources with GCP audit logs
- Scanning for and redact sensitive da...
This class is intended for the following job roles:
- Cloud information security analysts, architects, and engineers
- Information security/cybersecurity specialists
- Cloud infrastructure architects
- Developers of cloud applications.
PART I: MANAGING SECURITY IN GOOGLE CLOUD
Module 1 Foundations of GCP Security
- Understand the GCP shared security responsibility model
- Understand Google Cloud’s approach to security
- Understand the kinds of threats mitigated by Google and by GCP
- Define and Understand Access Transparency and Access Approval (beta)
Module 2 Cloud Identity
- Cloud Identity
- Syncing with Microsoft Active Directory using Google Cloud Directory Sync
- Using Managed Service for Microsoft Active Direct...
€2.095
Klassikaal
3 dagen
PowerStore Implementation and Administration (PSIA)
The course provides instruction for physical installation and cabling of PowerStore systems. It includes PowerStore system initialization and deployment instructions along with practice opportuniti...
Physical installation
- Rack and stack PowerStore systems
- Cable PowerStore systems
System initialization
- Configure PowerStore ToR Ethernet switching
- Run the PowerStore Initial Configuration Wizard (ICW)
- License PowerStore systems
Deployment configuration
- Configure PowerStore block, file and VMware storage resources
- Configure host and client access to PowerStore storage resources
- Configure PowerStore storage services
Administration
- Perform storage resource administrative tasks
- Perform administrative tasks on PowerStore storage services
- Perform PowerStore Manager user management
Upgrades
- Upgrade PowerStore software
- Upgrade PowerStore hardware
Troubleshooting
- Perform basic hardware troubleshooting
- Evaluate PowerStore system status
- Gather system log files
- Access PowerStore system with SSH as service user
Upon successful completion of this course, participants should be able to:
- Physically install and cable PowerStore systems
- Initialize and deploy PowerStore systems to a functional production storage state
- Administer PowerStore storage resources and services
- Upgrade PowerStore system hardware and software
- Perform basic PowerStore system troubleshooting tasks
This course is intended for professionals who will be positioning, designing, deploying, managing and supporting a solution using PowerStore systems
€0
Klassikaal
5 dagen
Logging, Monitoring, and Observability in Google Cloud (LMOGC)
Logging, Monitoring, and Observability in Google Cloud (LMOGC)
This three-day instructor-led course teaches participants techniques for monitoring, troubleshooting, and improving infrastructure and application performance in Google Cloud. Guided by the principles of Site Reliability Engineering (SRE), and using a combination of presentations, demos, hands-on labs, and real-world case studies, attendees gain experience with full-stack monitoring, real-time log management and analysis, debugging code in production, tracing application performance bottlenecks, and profiling CPU and memory usage.
This course teaches participants the following skills:
- Plan and implement a well-architected logging and monitoring infrastructure
- Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
- Create effective monitoring dashboards and alerts
- Monitor, troubleshoot, and improve Google Cloud infrastructure
- Analyze and export Google Cloud audit logs
- Find production code defects, identify bottlenecks, and improve performance
- Optimize monitoring costs
This class is intended for the following participants:
- Cloud architects, administrators, and SysOps personnel
- Cloud developers and DevOps personnel
Module 1 - Introduction to Google Cloud Monitoring Tools
- Understand the purpose and capabilities of Google Cloud operations-focused components: Logging, Monitoring, Error Reporting, and Service Monitoring
- Understand the purpose and capabilities of Google Cloud application performance management focused components: Debugger, Trace, and Profiler
Module 2 - Avoiding Customer Pain
- Construct a monitoring base on the four golden signals: latency, traffic, errors, and saturation
- Measur...
€2.095
Klassikaal
2 dagen