Opleiding: ITIL® 4 Specialist: Drive Stakeholder Value (DSV) (ITIL4MPDS)
This 2.5 day training to become an ITIL 4 Specialist: Drive Stakeholder Value (DSV) is intended for all those with the ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its pra...
The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.
- 7 steps and mapping of a customer journey
- Target markets and stakeholders
- Stakeholder management
- Managing stakeholders and partners
- Developing customer relationships - concept of customers and users
- Managing Demand
- 3 basic types of service relationship types
- Align and agree
- Onboarding and Offboarding
- Continual Value Co- Creation
- Value realisation and validation
- Lean Thinking Principles
- 8 dimensions of a customer-facing culture
- 5 principles of Design Thinking
- DSV relevant practices
In this 2.5 day training you will learn an understanding of the concepts presented in the ITIL 4 publication Drive Stakeholder Values. This includes all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.
The successful completion of the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which proves the candidate's practical and technical knowledge of the...
You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.
