Opleidingen

Course Objectives After completing this training module, you should understand the following: How to create, run, analyze and save a Scripted Pipeline How to create and use shared libraries Tips for using tools such as Maven, Gradle and npm with Pipeline How to incorporate Docker agents into Pipeline Hints about how to converting Freestyle chained jobs to Pipeline Audience The course is applicable to: Beginner and intermediate Developers QA Engineers Build and Release Engineers Technical Project Managers Architects Prerequisites Jenkins Pipelines — Fundamentals course or CJE/CCJE certification Students should also have some familiarity with ancillary technologies that are used in this course: Docker Git Apache Maven, Gradle, Ant or NPM Apache Groovy The class has been structured so you can do the exercises even if you are not familiar with these tools but learning them will help you implement your Pipelines when you go back to work. Duration This training will be delivered for one full day. Description of Intermediate Jenkins Pipelines course This is a one-day class that delves into more advanced topics that the Pipeline Fundamentals class covers. Each section of the course uses two projects: Demo/follow-along project: Instructor shows how to do things; students can follow along, using copy-paste to populate their version of the project to get a feel for the tools. Lab project: Students are given a list of tasks and are expected to figure out how to implement those tasks. Section 01 – Recap of Pipeline Fundamentals Review material about using the Blue Ocean Editor and the Blue Ocean Code Editor to implement a Declarative Pipeline. Section 02 – Scripted Pipeline Create a Scripted Pipeline using a text editor, configure that Pipeline into Jenkins, and check it into the Source Code Management system. Section 03 – Creating and Using Shared Libraries Section 04 – Using Maven and other Tools Hints for calling tools such as Maven, Gradle and npm in your Pipeline. Section 05 — Defining Docker Agents Section 06 — Hints about Converting Freestyle to Scripted

Course Objectives Understand the role of the CloudBees Core products in the CloudBees Suite Understand the differences between the CloudBees Core platforms Learn how to use the major CloudBees Core features that are available on all platforms Audience The course is applicable to: Administrators of CloudBees Core clusters Pipeline Developers QA Engineers Build and Release Engineers Technical Project Managers Architects Prerequisites Students should take the following courses or have CJE/CCJE certification before taking this class: Jenkins – Fundamentals course Jenkins Administration – Fundamentals course Students should also have some familiarity with ancillary technologies related to the product: Docker Git See Ancillary Resources for documentation and training resources for these and other related technologies. The class has been structured so you can do the exercises even if you are not familiar with these tools but learning them will help you implement CloudBees Core when you get home Approach This course includes lectures and hands-on labs Feel free to ask questions Please keep on topic out of respect for all students Each student is provided a Virtual Lab environment Follow along with instructor demonstrations Complete the hands-on labs to get real experience Duration This training will be delivered for one full day. Course Modules Description of CloudBees Core – Fundamentals course This is a one-day class that discusses the CloudBees Core product line and features that are included on all platforms. Each student has a virtual lab they can use to follow-along with the lecture materials and to do lab exercises to practice using key features. Section 01 – CloudBees Core Overview Understand the CloudBees Suite of products and the place of CloudBees Core in that suite Understand the key differences between CloudBees Core on traditional platforms (Static Engine) and CloudBees Core on modern platforms (Cloud Engine) Familiarize yourself with the Operations Center through which you can coordinate and manage your CloudBees Core cluster and the CloudBees Assurance Program that helps you manage plugins and updates for your cluster Section 02 – Single Sign-On Learn how to integrate CloudBees Core with your SAML 2.0 identity provider to authenticate users of your cluster Section 03 – Role-Based Access Control Learn how to use the Role-Based Access Control feature which extends the Jenkins authorization matrix to use roles rather than just groups and users Section 04 – Folders Plus Understand the extended configuration capabilities of Folders Plus, which creates a private namespace for a project that provides a degree of autonomy for that project Section 05 – Reliability Enhancements Understand the reliability features included in CloudBees Core: Cluster Operations High Availability The implementations are quite different for CloudBees Core on modern cloud platforms (where HA is provided by default by the Kubernetes platform) and CloudBees Core on traditional platforms (where a “hot-standby” implementation of High Availability can optionally be configured) Section 06 – Shared Agents and Shared Clouds Learn how to share both static and ephemeral agents between masters and folders in the CloudBees Core cluster Section 07 – Build Optimization Credentials can be defined for the entire cluster, per Folder, or per Master. Understand considerations and how to implement each option Enhanced artifact management Cluster-wide Copy Artifacts Fast Archiver (currently deprecated because of S3 issues) Build stability and performance Handling aborted builds Restart aborted builds Pipeline checkpoints Long-running builds Nodes Plus Control build scheduling Even Load strategy Label throttle builds Section 08 – Backup Enhancements Section 09 – Best Practices Section 10 – (Optional) — Templates Templates are useful for standardizing builds across the organization. They are mostly useful when running Freestyle jobs; for Pipelines, shared library functions are a better solution. This section is preserved for people who are interested.

Course Objectives Understand how CloudBees Core is integrated with Kubernetes Know how to use the major CloudBees Core features that are only available for CloudBees Core on modern platforms Learn basic practices for managing your cluster Audience The course is applicable to: Administrators of CloudBees Core on modern cloud platforms Pipeline Developers QA Engineers Build and Release EngineersTechnical Project Managers Architects Prerequisites Students should take the following courses or have CJE/CCJE certification before taking this class: Jenkins – Fundamentals course Jenkins Administration – Fundamentals course CloudBees Core – Fundamentals course Ancillary Technologies Students should also have some familiarity with ancillary technologies related to the product: Docker Git Kubernetes See Ancillary Resources for documentation and training resources for these and other related technologies. The class has been structured so you can do the exercises even if you are not familiar with these tools but learning them will help you implement CloudBees Core when you get home Approach This course includes lectures and hands-on labs Feel free to ask questions Please keep on topic out of respect for all students Each student is provided a Virtual Lab environment, which is actually a Kubernetes namespace Follow along with instructor demonstrations Complete the hands-on labs to get real experience Duration This training will be delivered for one full day. Course Modules Description of CloudBees Core on Modern Cloud Platforms – Intermediate course This is a one-day class that discusses CloudBees Core on modern cloud platforms, how it is integrated with Kubernetes, and CloudBees Core features that are only available for CloudBees Core on modern cloud platforms Each student has a virtual lab they can use to follow-along with the lecture materials and to do lab exercises to practice using key features. Each student lab is actually a Kuberetes Namespace Section 01 – Introduction and First Team Master Brief recap about the CloudBees Core product line and the features that are supported for CloudBees Core on all platforms Learn about the benefits of CloudBees Core on team masters Learn about Team Masters, which simplifies the authorization model for an autonomous team Create your first Team Master in a lab exercise Section 02 – Architecture Overview of Kubernetes concepts and objects that are used by CloudBees Core Architecture of CloudBees Core running on Kubernetes Section 03 – Managing the Cluster Understand the CloudBees Core Operations Center Security options for the cluster How to enable bulk management operations CLI enhancements for CloudBees Core on modern cloud platforms Using kubectl, the primary command line tool for running commands for the Kubernetes cluster Section 04 – Working with Masters Create, configure, and update a Managed Master and configure a Client Master for your Operations Center How and why to connect a Client Master to your CloudBees Core on modern cloud platforms cluster How to modify and migrate the team for a Team Master How to copy a Pipeline from a Managed Master to a Team Master Practice managing masters in a lab exercise Section 05 – Ephemeral Agents Implement Jenkins ephemeral agents in a Kubernetes cluster Define a Kubernetes Pod template and associated containers to hold the CloudBees Core shared cloud from which ephemeral agents are provisioned . This can be done from the dashboard or from within Pipeline code Modify the Pipeline to create an agent in a lab exercise, run the Pipeline, and monitor the Agent Pods as the Pipeline executes Section 07 – High Availability with Kubernetes Understand the Kubernetes facilities to recover from failure Section 08 – Autoscaling Agents Understand why and how to segregate agents from masters in the CloudBees Core cluster See how to implement autoscaling for the agents in your cluster Section 09 – Installation Demonstration The instructor will walk through the procedure of installing CloudBees Core for modern cloud platforms on Google Kubernetes Engine (GKE) Students who have a Google Cloud Account are welcome to follow along to do their own installation

The Jenkins Developer course bundle includes the full Jenkins Fundamentals, Jenkins Pipelines Fundamentals and Jenkins Pipelines Intermediate courses, run back to back in a single 3-days intensive training experience. Duration This is a 3-day class. Day 1 This course contains the following sections: The role of Jenkins in the software development cycle How to use the Jenkins Dashboard to manage your Jenkins instance, including using plugins and controlling security How to build your software, concentrating on Pipelines How to monitor builds using Blue Ocean and the Jenkins Dashboard This course only discusses Jenkins features; CloudBees Jenkins features are not included. Day 2 After completing this training module, you should understand the following: How to create, run, analyze and save a Declarative Pipeline using the Blue Ocean Editor and the Blue Ocean text editor The structure of a Declarative Pipeline, including the role of the stage, step, agent and post sections How to control the flow of execution in a Declarative Pipeline How to preserve and use files created by the build and test activities Pipeline capabilities that provide fit and finish to your Pipeline Day 3  After completing this training module, you should understand the following: How to create, run, analyze and save a Scripted Pipeline How to create and use shared libraries Tips for using tools such as Maven, Gradle and npm with Pipeline How to incorporate Docker agents into Pipeline Hints about how to converting Freestyle chained jobs to Pipeline

The Jenkins Administration course bundle includes the full  Jenkins Fundamentals, Jenkins Administration Fundamentals, CloudBees Core Fundamentals and CloudBees Core on Modern Cloud Platforms courses, run back to back in a single 4-days intensive training experience. Duration This is a 4-day class. Day 1 This course contains the following sections: The role of Jenkins in the software development cycle How to use the Jenkins Dashboard to manage your Jenkins instance, including using plugins and controlling security How to build your software, concentrating on Pipelines How to monitor builds using Blue Ocean and the Jenkins Dashboard This course only discusses Jenkins features; CloudBees Jenkins features are not included. Day 2 After completing this training module, you should understand the following: Setting up and configuring Jenkins How to efficiently administer Jenkins How to implement distributed builds Managing security with access controls Using the Jenkins command line interface (CLI) to automate tasks Best practices Where to find additional information Day 3 After completing this training module, you should understand the following: Understand the role of the CloudBees Core products in the CloudBees Suite Understand the differences between the CloudBees Core platforms Learn how to use the major CloudBees Core features that are available on all platforms Day 4 After completing this training module, you should understand the following: Understand how CloudBees Core is integrated with Kubernetes Know how to use the major CloudBees Core features that are only available for CloudBees Core on modern platforms Learn basic practices for managing your cluster

OVERVIEW Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success.  Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases.  Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether. Virtueel en Klassikaal™ Virtueel en Klassikaal™ is een eenvoudig leerconcept en biedt een flexibele oplossing voor het volgen van een klassikale training. Met Virtueel en Klassikaal™ kunt u zelf beslissen of u een klassikale training virtueel (vanuit huis of kantoor )of fysiek op locatie wilt volgen. De keuze is aan u! Cursisten die virtueel deelnemen aan de training ontvangen voor aanvang van de training alle benodigde informatie om de training te kunnen volgen. OBJECTIVES After completing this course, you will be able to: Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Work with Omnichannel Work with Connected Customer Service Work with Customer Service Scheduling Work with Customer Service Insights Work with Microsoft Power Platform Work with Customer Service workspaces AUDIENCE A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. CONTENT Module 1: Work with Cases In this module you will learn about working with Cases in Dynamics 365 Customer Service. Lesson 1: Get started with Cases Lesson 2: Managing Cases Lesson 3: Use queues to manage case workloads Lesson 4: Create or update records automatically Lesson 5: Unified routing Create and manage Cases Work with queues and unified routing Create or update records automatically Module 2: Work with entitlements and service level agreements In this module you will learn how to create and manage entitlements and service level agreements Lesson 1: Create and manage entitlements Lesson 2: Create and manage service level agreements Create and manage entitlements Create and manage service level agreements Module 3: Work with knowledge management In this module you will learn how to create knowledge management solutions, and use knowledge articles to resolve cases Lesson 1: Create knowledge management solutions Lesson 2: Use knowledge articles to resolve cases Lesson 3: Create and manage SLAs Create and use knowledge management solutions Use knowledge articles to resolve cases Module 4: Create surveys with Customer Voice In this module you will learn how to engage with customers using Dynamics 365 Customer Voice Lesson 1: Create a survey project Lesson 2: Create surveys Lesson 3: Send surveys Lesson 4: Automate surveys Work with Dynamics 365 Customer Voice to send surveys to customers and collect feedback Module 5: Schedule services In this module, you will learn how to schedule services and resources using Customer Service Scheduling Lesson 1: Configure Customer Service Scheduling Lesson 2: Schedule services Schedule services and resources using Dynamics 365 Customer Service Scheduling Module 6: Work with Dynamics 365 Customer Service workspaces In this module, you will learn how to use Customer Service workspaces Lesson 1: Enhance agent productivity Lesson 2: App profile manager Use customer service workspaces to enhance agent productivity Use the app profile manager Module 7: Omnichannel for Dynamics 365 Customer Service In this module, you will learn how to use Omnichannel for Dynamics 365 Customer Service Lesson 1: Getting started Lesson 2: Routing and work distribution Lesson 3: Deploy an SMS channel Lesson 4: Deploy chat widgets Lesson 5: Create smart assist solutions Work with Omnichannel for Dynamics 365 Customer Service Module 8: Manage analytics and insights In this module, you will learn how to work with insights in Customer Service to use Artificial Intelligence (AI) in your Dynamics 365 Customer Service solution. Lesson 1: Get started Lesson 2: Create visualizations Work with insights in Customer Service to use Artificial Intelligence (AI) in your Dynamics 365 Customer Service solution. Create visualizations in Customer Service Module 9: Connected Customer Service In this module, you will learn how to use Connected Customer Service to proactively handle customer service scenarios Lesson 1: Getting started Lesson 2: Registering and managing devices Work with Connected Customer Service Register and manage devices Module 10: Implement Microsoft Power Platform In this module, you will learn how to work with the Microsoft Power Platform to enhance your Dynamics 365 Customer Service solution Lesson 1: Create custom apps Lesson 2: Integrate a Power Virtual Agents bot Create custom apps in Microsoft Power Platform for your Customer Service solution Integrate a Power Virtual Agents bot

OVERVIEW Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.   OBJECTIVES After completing this course, you will be able to: Identify the key components involved in Field Service Implementations. Define the products and services that will be delivered to customers. Determine which pricing options to use in specific scenarios. Determine which resources are required.   AUDIENCE This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.   CONTENT Module 1: Configure Field Service In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes. Introduction to configuring Field Service Defining products and services Defining tax codes you will be able to: Create and manage products and services Configure tax codes for your organization Module 2: Resource Scheduling Configuration In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently. Mapping and location information Configuring resource components Defining account preferences you will be able to: Configure resource scheduling for your organization Define account preferences Enable location mapping Module 3: Defining and Configuring Bookable Resources In this module, we will learn how to create and manage bookable resources, including resource pools and crews. Defining bookable resources Resource pools, crews and facilities you will be able to: Define bookable resources Create pools and crews Manage facility records Module 4: Configure Incidents In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization. Creating an incident Using service tasks you will be able to: Create an incident for common service tasks Schedule using incidents Module 5: Inventory and Work Order Management In this module, we will learn how to create and use work orders to schedule resources. Configure Field Service work orders Creating work orders Managing work orders you will be able to: Configure work orders Schedule resources using work orders Module 6: Field Service Agreements In this module, we will introduce agreements, and learn how to configure them for your organization. Using Field Service agreements Set up bookings Set up invoices you will be able to: Use an agreement to schedule work orders Generate invoices for customers Module 7: Inventory and Purchasing In this module, we will learn about management of customer assets. Manage customer assets Manage inventory Purchasing and returns you will be able to: Create customer asset records Manage inventory, purchasing and returns Module 8: Field Service Mobile In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce. Mobile client overview Install and deploy Field Service mobile projects Manage mobile projects Deploy the mobile client you will be able to: Manage mobile projects Install and deploy the mobile client Describe the value of the mobile app for a mobile workforce Module 9: Universal Resource Scheduling In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization. URS overview and configuration Enabling entities for URS Customize entities for URS you will be able to: Describe Universal Resource Scheduling Enable an entity for URS Module 10: Managing Scheduling Options In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews. Using the schedule board Schedule items Rescheduling and substituting resources Crew and pool scheduling you will be able to: Configure and use the schedule board to schedule resources Reschedule work orders Substitute resources Module 11: Customizing the Schedule Board In this module, we will learn how to configure the schedule board to best meet the organization or scheduler's needs. Configure the board Create additional schedule boards Use views to enhance the schedule board Configuring schedule board queries and filters Working with requirement groups you will be able to: Customize the schedule board Create additional boards Add views to a schedule board Module 12: Advanced Scheduling Options In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements. Working with resource scheduling optimization Defining optimization goals Defining optimization scopes Defining optimization profiles Single resource scheduling you will be able to: Define optimization for an organization Schedule single resources  

OVERVIEW Organizations use Dynamics 365 for Finance and Operations to elevate their financial performance by increasing profitability, optimizing workforce productivity, reducing operational expenses, adapting quickly to requirement changes, and streamlining asset management. This course discusses how to configure and use essential components of financial management in Dynamics 365 for Finance and Operations. AUDIENCE A Dynamics 365 for Finance and Operations Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations. CONTENT Module 1: Financial Management In this module you will learn some of benefits of financial management of Dynamics 365 for Finance and Operations. Lessons for module 1 Benefits of financial management Financial management Module summary You became familiar with modules in Finance and Operations related to financial management and their overall features and functionality. Module 2: Configure Currencies One of the first and most important steps of implementing financial management in Dynamics 365 for Finance and Operations is currency setup. Currency setup is a required step in the configuration of the system and is used to record financial transactions. This module explains currency management in Finance and Operations. Lessons for module 2 Introduction Setup legal entity currencies and conversions Configure and import currency exchange rates Practice lab Module summary You have now learned about different types of currencies in Finance and Operations. You are also familiar with the concept of triangulation currency, how to set up legal entity currencies and conversions. In the video, you learned how to configure exchange rate providers and use them to import exchange rates into an exchange rate type. Module 3: Create fiscal calendars, years and periods Before posting transactions, a new fiscal year must be divided into periods. This is because transactions cannot post unless a period is created for the posting date and shared across multiple legal entities. A benefit of sharing fiscal calendars is that this supports multiple fiscal calendars for each legal entity. The fiscal year in Finance and Operations can be set to any length and divided into any number of periods. This module explains fiscal and ledger calendar management in Finance and Operations. Lessons for module 3 Introduction Create fiscal calendars, years and periods Create date intervals Practice lab Module summary In module 3, you learned how to: Differentiate between ledger and fiscal calendars. Configure and set up fiscal calendars, years, and periods. Create and use date intervals. Module 4: Configure Chart of Accounts A chart of accounts is a set of main accounts in Finance and Operations that captures financial information upon posting a journal. Each account is assigned an account number as a unique identifier. Lessons for module 4 Introduction Define and configure the chart of accounts Define and configure the financial dimensions Define and configure account structures and rules Practice labs Module summary In module 4, you learned how to: Identify the required components for the chart of accounts. Define and configure the chart of accounts. Define and configure the financial dimensions and dimension sets. Configure chart of accounts, main accounts, categories, templates, ledger account alias, and balance control. Configure account structures and advanced rules. Module 5: Configure Ledger and Journals A journal is a worksheet that you can use before you manually enter postings into the system. When you set them up correctly, journals allow you to quickly and efficiently manage posting. To use a journal, you must have a journal name, and should complete the configuration of the ledger, journal, and posting of the General ledger module. By using the General ledger journal directly or via the General ledger processing workspace, you can perform daily activities as someone who is assigned proper security role to access the General ledger. A journal name gives financial leaders the capability to control data entry validation and restrict posting of a journal name for users differently. Lessons for module 5 Journals and their setup Configure ledger and journal setup User journals Practice lab Module summary In module 5. you learned about: Different types of journals and their setup. How to configure ledger and posting setup. How to configure and use journals. Module 6: Configure Cash and Bank Management In Dynamics 365 for Finance and Operations, organizations use the Cash and bank management module to create and maintain bank accounts. The Bank account table contains a record for each bank account. Each record contains bank account information, such as the following: - Registration number and account number - Address - Other contact information - Currency - Check setup - Main account for posting Finance and Operations uses this information to process all bank transactions, such as payments and deposits. Lessons for module 6 Introduction Bank transaction types and groups Setup cash and bank management parameters Configure banks and bank checks Deposit and refund checks Cash flow Practice Labs Module summary In module 6, you learned how to: Create and configure banks. Create and configure bank layouts. Configure cash and bank management parameters. Set up vendor and customer banks. Configure cash flow forecasts and reports. Module 7: Use Cash and Bank Management This module covers the main procedures in the Cash and bank management module in Finance and Operations. You learn how to work with cash and bank management workspaces such as Bank management and Cash overviews. You also learned about the processes and procedures for cash and bank management, like how to make deposits and cancel payments (deposits). Finance and Operations provides functionality to manage check payments, as well as procedures for resolving special situations with checks. You can delete, refund, and void checks, in addition to generating and issuing checks according to company specifications. Because Finance and Operations records all financial transactions, companies can use the bank reconciliation function to match internal company records of transactions against bank statements. Lessons for module 7 Make deposits and perform payment reversals Use cash and bank management workspaces Practice Labs Module summary In module 7, you learned how to: Work with cash and bank management processes. Use cash and bank management workspaces. Make deposits. Cancel payments. Module 8: Configure Letters of Credit and Guarantees You now have learned what are the bank letters and how to configure letters of credit in order to create bank documents that are commonly used for the purchase and sale of goods across international borders and letters of guarantees where a bank agrees to pay a specific amount of money to a person if one of the bank's customers defaults on a payment or obligation to that person. Lessons for module 8 Introduction Configure letters of credit Configure letters of guarantee Module summary You will understand bank letters and letters of credit and guarantee. Module 9: Perform Daily Procedures Every manual posting entered in Finance and Operations is entered through a journal. A journal is a type of worksheet where entries do not post immediately. You can review, change, and verify completed journals until they are ready for posting. A voucher template is a voucher that can be used as the basis for future vouchers in other journal entries. You can use voucher templates with a general journal or any of the financial sub ledger journals such as Accounts payable and Accounts receivable journals. You can set up restrictions on the company, account type, and segment values. Lessons for module 9 Learn about general ledger processes Create voucher templates Setup journal controls Practice Lab Module summary You have now learned how to process daily activities in general ledger and use journal control to apply rules during data entry. You worked with balance control accounts to view the balances of either banks or liquidity accounts. You also learned that you can only use the balance control prior to posting to ensure that the entries are correct. You learned how to benefit from voucher templates for Amount, which is simply copying the exact amount of the template as new lines, or Percent, which converts the amounts in the voucher into percentage factors. This allows any amount to be applied when the voucher template is selected. Module 10: Intercompany Accounting Intercompany accounting can help organizations by providing a single-entry point for transactions that must be recorded to multiple companies. Making transactions from a single company saves data entry time and helps provide a guarantee that transactions affecting multiple companies are recorded in each company. Finance and Operations also helps trace the intercompany entries through the system. It has the functionality that is required by most companies that process intercompany transactions. This includes the ability to efficiently record intercompany sales orders, purchase orders, and cash disbursements. Lessons for module 10 Setup and use intercompany accounting Practice Lab Module Summary You will be able to set up and use intercompany accounting. Module 11: Configure Ledger Allocations and Accruals Finance and Operations provides the capabilities to support accrual schemes. Lessons for module 11 Introduction Configure and apply accrual schemes Configure ledger allocation rules Practice labs Module summary You will have learned how to configure and use allocation rules, and how to configure and use accrual schemes. Finance and Operations provides the following capabilities to support this process: Manually allocate transaction amounts by using the split action in accounting distributions, or by applying financial dimension default templates to a document. Automatically allocate transactions amounts based on allocation terms defined on individually on the main account. Allocation account entries will be generated for each journal based on the percentage and destination ledger account when an accounting entry meets the criteria defined as the source ledger account. Automatically allocate ledger balances or fixed amounts based on ledger allocation rules. The ledger allocation rules are processed on a periodic basis using allocation journals. Module 12: Configure Sales Tax The requirements for tax calculation and tax reporting differ significantly for different countries or regions. Therefore, the Tax module of Dynamics 365 for Finance and Operations is extremely comprehensive. Lessons for module 12 Understand tax engine components Practice lab Module summary You now have learned about country and regional tax reporting capabilities in Finance and Operations. In this module, you learned how to configure tax components, such as sales tax authorities, settlement periods, and the sales tax codes. Additionally, you learned that sales tax codes is the main component to define tax calculations and connect all other components in the tax so that Finance and Operations can automatically calculate and post transactions for settlement based on the period interval assigned by an authority. Module 13: Course Conclusion Final assessment and course summary, as well as a post-course survey for the course. Lessons for module 12 Final assessment Course summary Post-course survey You will have completed the course.

OVERVIEW This course is designed to build your foundation in Dynamics 365 Supply Chain Management application knowledge. This course will cover the most important features and functionalities needed by Dynamics 365 Supply Chain Management functional consultant including: The product information and how to configure, create, and manage your product and inventory. Supply chain management configuration and processing. The transportation management features, and the warehouse management features. Quality management and quality control functionalities. Master planning configuration and processing. This course includes lectures and several hands-on exercises. The exercises will be introduced to you in the form of a case study presented to a Dynamics 365 Supply Chain Management functional consultant. Each exercise will be based on a business scenario followed by a question or discussion then a step-by-step guidance to perform the system related steps. OBJECTIVES Configure and manage products and inventory in Dynamics 365 Supply Chain Management Configure and work with warehouse management in Dynamics 365 Supply Chain Management Set up engineering change management for Dynamics 365 Supply Chain Management Configure and use discrete manufacturing in Dynamics 365 Supply Chain Management Configure and manage procurement and vendors in Dynamics 365 Supply Chain Management Work with Asset Management for Dynamics 365 Supply Chain Management Work with accounts receivable in Dynamics 365 Finance Convert prospects in Dynamics 365 Sales to customers in Dynamics 365 Supply Chain Management Configure and manage sales, and customers in Dynamics 365 Supply Chain Management Set up and work with landed cost in Dynamics 365 Supply Chain Management Configure and work with transportation management in Dynamics 365 Supply Chain Management Use warehouse management in manufacturing in Dynamics 365 Supply Chain Management Master planning in Dynamics 365 Supply Chain Management Learn the fundamentals of Microsoft Dynamics 365 Supply Chain Management AUDIENCE This course is designed for The Dynamics 365 Supply Chain Management functional consultant. The Dynamics 365 Supply Chain Management functional consultant is a key resource that designs and configures apps to meet the requirements for a customer. The functional consultant analyzes business requirements and translates those requirements into fully realized business processes and solutions that implement industry-recommended practices. The functional consultant specializes in one or more of the following feature sets of Dynamics: finance, manufacturing, or supply chain management. They partner with architects, developers, administrators, and other stakeholders to deliver solutions that meet or exceed the needs of their customers. CERTIFICATION Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate CONTENT Module 1 :  Configure and manage products and inventory in Dynamics 365 Supply Chain ManagementGet started with Dynamics 365 Supply Chain Management Get started with inventory management in Dynamics 365 Supply Chain Management Work with inventory management operations in Dynamics 365 Supply Chain Management Set up and work with outbound operations using inventory management in Dynamics 365 Supply Chain Management Set up and work with inbound operations using inventory management in Dynamics 365 Supply Chain Management Set up and work with inventory control in Dynamics 365 Supply Chain Management Use inventory reports in Dynamics 365 Supply Chain Management Create products and product masters in Dynamics 365 Supply Chain Management Create bill of materials in Dynamics 365 Supply Chain Management Module 2 :  Configure and use discrete manufacturing in Dynamics 365 Supply Chain Management Get started with production control in Dynamics 365 Supply Chain Management Get started with discrete manufacturing in Dynamics 365 Supply Chain Management Set up and use production control for discrete manufacturing in Dynamics 365 Supply Chain Management Set up and use discrete manufacturing routes in Dynamics 365 Supply Chain Management Set up and use discrete manufacturing resources in Dynamics 365 Supply Chain Management Set up products for production for discrete manufacturing in Dynamics 365 Supply Chain Management Production costing for discrete manufacturing in Dynamics 365 Supply Chain Management Work with the costing sheet in Dynamics 365 Supply Chain Management Work with capacity planning and scheduling in Dynamics 365 Supply Chain Management Work with manufacturing execution in Dynamics 365 Supply Chain Management Set up configurable products in Dynamics 365 Supply Chain Management Validate and release product configuration models in Dynamics 365 Supply Chain Management Work with configurable products in Dynamics 365 Supply Chain Management Module 3 :  Configure and work with warehouse management in Dynamics 365 Supply Chain Management Configure warehouse management in Dynamics 365 Supply Chain Management Warehouse implementation experience in Dynamics 365 Supply Chain Management Inbound warehouse operations using Dynamics 365 Supply Chain Management Outbound warehouse operations using Dynamics 365 Supply Chain Management Execute across warehouse operations in Dynamics 365 Supply Chain Management Warehouse management mobile device configuration using Dynamics 365 Supply Chain Management Module 4 :  Use warehouse management in manufacturing in Dynamics 365 Supply Chain Management Configure warehouse management in Dynamics 365 Supply Chain Management Warehouse implementation experience in Dynamics 365 Supply Chain Management Inbound warehouse operations using Dynamics 365 Supply Chain Management Outbound warehouse operations using Dynamics 365 Supply Chain Management Execute across warehouse operations in Dynamics 365 Supply Chain Management Warehouse management mobile device configuration using Dynamics 365 Supply Chain Management Use warehouse management for manufacturing in Dynamics 365 Supply Chain Management Module 5 :  Manage product version information in Dynamics 365 Supply Chain Management Get started with Engineering Change Management for Dynamics 365 Supply Chain Management Manage a discrete product BOM and route for versioned products in Dynamics 365 Supply Chain Management Request and follow up with product changes in Dynamics 365 Supply Chain Management Manage changes in formulas and their ingredients in Dynamics 365 Supply Chain Management

Resultaat Je hebt meer inzicht in jouw manier van communiceren en die van anderen Je communiceert zelfverzekerder, daadkrachtiger en effectiever Je geeft overtuigender je mening en krijgt anderen makkelijker mee Je hebt inzicht in onderhandelingsvaardigheden Je gaat effectiever om met conflicten, weerstand en spanning Voor wie? Komt dit je bekend voor? Je bent vooral bezig met het uitvoeren van je werk en besteedt minder aandacht aan het opbouwen van relaties. Terwijl je collega’s succesvol onderhandelen en overtuigen, ga jij lastige gesprekken uit de weg. Kies nu voor verandering en ontdek de voordelen van relatiegerichte communicatie in de cursus communicatie op de werkvloer. Inhoud Misschien heb je al eens een communicatiecursus op je werk gevolgd en zoek je naar manieren om je verder te ontwikkelen. Het kan ook zijn dat dit je eerste kennismaking met communicatiecursussen is. Hoe dan ook, in de training Succesvol communiceren op de werkvloer werk je actief aan het verbeteren van je gespreksvaardigheden. Je leert wat je uitstraalt met je houding en wat lichaamstaal doet. In de training komen je eigen leerdoelen, talenten en ambities naar voren. Je werkt vanuit een persoonlijk leerplan. Dit doe je door samen te oefenen in gesprekken en rollenspelen. Ook pas je de opgedane kennis toe in de praktijk, hierbij word je ondersteund door een mentor. De volgende onderwerpen komen aan bod: Pitchen Luisteren, samenvatten en doorvragen Stelling nemen en verdedigen Beargumenteren Rolomkering Conflicthantering  Onderhandelen Overtuigen Beïnvloeden Feedback geven en ontvangen Non-verbale communicatie Hoe ziet de training eruit? Jouw leertraject is opgebouwd uit een uitgebalanceerde mix van leeractiviteiten die je doet tijdens de drie bijeenkomsten, in de online leeromgeving, op je werk en thuis. Op de online leeromgeving staan opdrachten voor je klaar die jou voorafgaand, tijdens en na afloop van het traject helpen je kennis en kunde te vergroten en toe te passen in de praktijk. Programma in het kort Duur: 8 weken Bijeenkomsten: 3 dagen Tijdsinvestering zelfstudie: ca. 20 uur Deelnemers De maximale groepsgrootte van deze training is 12 deelnemers. Certificaat Na afronding van de training ontvang je een certificaat van Schouten & Nelissen, een erkenning die binnen het bedrijfsleven hoog gewaardeerd wordt vanwege de praktische toepasbaarheid en de bewezen kwaliteit van onze programma’s. Training De trainingsprijs is € 2.245,00 (excl. 21% btw). Betaal je de training zelf? Dan profiteer je automatisch van een supervoordelige regeling. Je betaalt namelijk géén 21% btw, maar slechts een toeslag van 10%. Je prijs is dan € 2.469,50. Materiaal De prijs voor het lesmateriaal is € 129,90 (excl. btw). Je krijgt hiervoor: Persoonlijke licentie voor de leeromgeving Zo begrijpen ze je wel! (boek) Feedback (boek) Arrangement De prijs voor het gebruik van de accommodatie, koffie/thee en een gevarieerde lunch is in totaal € 240,00 (excl. btw).