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ISO/IEC 27002 Lead Manager (PECB certified) - Inclusief Examen [ISO27002LM]
VIRTUAL TRAINING CENTRE
ma 13 jul. 2026
en 3 andere data
OVERVIEW
The ISO/IEC 27002 Lead Manager training course enables participants to acquire a comprehensive knowledge and understanding of the implementation and management of information security controls based on ISO/IEC 27002.
Why Should You Attend?
The ISO/IEC 27002 Lead Manager training course enables participants to develop the necessary knowledge and skills for supporting an organization in effectively determining, implementing, and managing information security controls. The training course provides information that will help participants interpret the ISO/IEC 27002 controls in the specific context of an organization.
The PECB ISO/IEC 27002 Lead Manager Certification demonstrates that you have acquired the necessary expertise for determining adequate information security controls needed to treat the risks identified by a risk assessment process.
The training course is followed by an exam. If you pass, you can apply for the “PECB Certified ISO/IEC 27002 Lead Manager” credential.
OBJECTIVES
Upon successfully completing the training course, participants will be able to:
Explain the fundamental concepts of information security, cybersecurity, and privacy based on ISO/IEC 27002
Acknowledge the relationship between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
Interpret the ISO/IEC 27002 information security controls in the specific context of an organization
Support an organization in effectively determining, implementing, and managing information security controls based on ISO/IEC 27002
Explain the approaches and techniques used for the implementation and effective management of information security controls
AUDIENCE
This training course is intended for:
Managers or consultants seeking to enhance their knowledge regarding the implementation of information security controls in an ISMS based on ISO/IEC 27001
Individuals responsible for maintaining information security, compliance, risk, or governance in an organization
IT professionals or consultants seeking to enhance their knowledge in information security
Members of an ISMS implementation or information security team
CERTIFICATION
Certification and examination fees are included in the price of the training course.
Candidates who have completed the training course but failed the exam are eligible to retake it once for free within a 12-month period from the initial date of the exam.
The “PECB Certified ISO/IEC 27002 Manager” exam meets all the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of information security, cybersecurity, and privacy
Domain 2: Information security controls based on ISO/IEC 27002
The information security activities should follow best implementation and management practices and include the following:
Drafting an ISMS implementation plan
Managing an information security implementation project
Implementing information security processes
Selecting information security processes
Implementing information security controls
For more information about ISO/IEC 27002 certifications and the PECB certification process, refer to the Certification Rules and Policies.
CONTENT
Day 1: Introduction to ISO/IEC 27002
Day 2: Information security roles and responsibilities, people controls, and physical controls
Day 3: Information security assets, access controls, and protection of information systems and networks
Day 4: Information security incident management and testing and monitoring of information security controls based on ISO/IEC 27002
Day 5: Certification exam
€2.745
Klassikaal
max 16
ISO/IEC 27002 Manager (PECB certified) - Inclusief Examen [ISO27002M]
VIRTUAL TRAINING CENTRE
wo 26 aug. 2026
en 3 andere data
OVERVIEW
ISO/IEC 27002 Manager training course provides information on the implementation and management of information security controls based on ISO/IEC 27002.
Why should you attend?
ISO/IEC 27002 Manager enables participants to acquire the necessary knowledge and skills to support an organization in selecting, implementing, and managing information security controls based on ISO/IEC 27002. The training course provides information that will help participants in gaining a thorough understanding of how information security risks can be treated by selecting relevant controls, especially in the context of an information security management system (ISMS).
A PECB ISO/IEC 27002 Manager certification will enable you to demonstrate your comprehensive knowledge in the implementation and management of information security controls based on industry best practices.
OBJECTIVES
By successfully completing this training course, you will be able to:
Explain the fundamental concepts of information security, cybersecurity, and privacy based on ISO/IEC 27002
Discuss the relationship between ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks
Support an organization in effectively determining, implementing, and managing information security controls based on ISO/IEC 27002
AUDIENCE
This training course is intended for:
Managers involved in the implementation of an information security management system (ISMS) based on ISO/IEC 27001
IT professionals and consultants seeking to enhance their knowledge in information security
Members of an ISMS implementation or information security team
Individuals responsible for information security in an organization
CERTIFICATION
Certification fees and examination fees are included in the price of the training course
Candidates who have completed the training course but failed the exam are eligible to retake it once for free within a 12-month period from the initial date of the exam
The “PECB Certified ISO/IEC 27002 Manager” exam meets all the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of information security, cybersecurity, and privacy
Domain 2: Information security controls based on ISO/IEC 27002
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
CONTENT
Day 1: Introduction to ISO/IEC 27002
Day 2: Information assets, people controls, physical controls, and operational security controls
Day 3: Information security incident management and monitoring of information security controls and certification exam
€1.795
Klassikaal
max 16
ISO 9001 Foundation (PECB certified) - Inclusief Examen [ISO9001F]
VIRTUAL TRAINING CENTER
di 4 aug. 2026
en 3 andere data
OVERVIEW
ISO 9001 Foundations is a two-day training courses which focuses on the concepts of quality and quality management, and provides an overall explanation of ISO 9001 requirements for a quality management system (QMS). In this training course, you will be acquainted with the various aspects of a QMS based on ISO 9001, such as the role of top management, risks and opportunities, quality policy, processes that shape product and service provision activities, requirements for performance evaluation, and the importance of continual improvement.
After completing this course, you can sit for the exam. If you successfully pass the exam, you can apply for the “Certificate Holder in ISO 9001 Foundation” designation. This certificate demonstrates that you have a general knowledge of ISO 9001 requirements for a QMS and enables you to be part of QMS implementation projects.
OBJECTIVES
Upon successful completion of this training course, the participants will be able to:
Describe the quality management concepts, principles, and definitions
Explain the main ISO 9001 requirements for a quality management system
Identify potential actions and approaches that organizations can use to achieve conformity to ISO 9001
AUDIENCE
The ISO 9001 Foundations training course is intended for:
Managers and consultants seeking to know more about quality management
Professionals wishing to get acquainted with ISO 9001 requirements for a QMS
Individuals engaged in or responsible for quality management activities in their organization
Individuals wishing to pursue a career in quality management
CERTIFICATION
Examination
The exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental concepts and principles of quality management and a QMS based on ISO 9001
Domain 2: ISO 9001 requirements for a quality management system —Clauses 4 to 10
Certificate requirements
First, a candidate needs to complete the PECB ISO 9001 Foundation training course. Then, they need to take the exam and after successfully passing the exam, candidates will be able to apply for the “PECB Certificate Holder in ISO 9001 Foundation” certificate. This is an entry-level credential.
There are no prerequisites on professional or management system project experience required. Thus, following the training course, passing the exam and applying for the certificate are the only certificate program requisites that certificate holders shall meet before obtaining the certificate.
CONTENT
Day 1: Introduction to quality concepts, QMS, and clauses 4–6 of ISO 9001
Day 2: Clauses 7–10 of ISO 9001 and certificate exam
€1.245
Klassikaal
max 16
ISO 9001 Lead Auditor Training (PECB certified) - Inclusief Examen [ISO9001LA]
VIRTUAL TRAINING CENTER
ma 13 jul. 2026
en 3 andere data
OVERVIEW
The PECB ISO 9001 Lead Auditor training course enables you to develop the necessary competence to perform quality management system (QMS) audits by applying widely recognized audit principles, procedures, and techniques. This training course combines the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other good practices of auditing and integrates them into a comprehensive methodology which enables you to successfully plan, conduct, and close ISO 9001 conformity assessment audits.
Apart from a theoretical basis, the training course also provides examples, exercises, and quizzes to help you practice the most important aspects of conformity assessment audits: interpretation of ISO 9001 requirements in the context of an audit, principles of auditing, application of audit methods, approaches to evidence collection and verification, leading an audit team, drafting nonconformity reports, and preparing the final audit report.
The successful completion of the training course is followed by an exam. If you successfully pass the exam, you can apply for the “PECB Certified ISO 9001 Lead Auditor” credential. An UKAS accredited and internationally recognized “PECB ISO 9001 Lead Auditor” certificate validates your professional capabilities and demonstrates that you have the knowledge and skills to audit a QMS based on ISO 9001.
OBJECTIVES
By the end of this training course, the participant will be able to:
Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001
Interpret the ISO 9001 requirements for a QMS from the perspective of an auditor
Evaluate the QMS conformity to ISO 9001 requirements, in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO 9001 compliance audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Manage an ISO 9001 audit program
Course Content
Day 1: Introduction to the quality management system (QMS) and ISO 9001
Day 2: Audit principles and the preparation for and initiation of an audit
Day 3: On-site audit activities
Day 4: Closing of the audit
Day 5: Certification exam
AUDIENCE
The ISO 9001 Lead Auditor training course is intended for:
Auditors seeking to perform and lead QMS audits in behalf of certification bodies
Professionals wishing to adopt PECB’s AMS2 Methodology for conducting audits
Individuals responsible for maintaining conformity to the requirements of ISO 9001
Technical experts seeking to prepare for a QMS audit
Professionals wanting to pursue a career in conformity assessment
CERTIFICATION
Certification and examination fees are included in the price of the training course
The “PECB Certified ISO 9001 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of a quality management system
Domain 2: Quality management system (QMS) requirements
Domain 3: Fundamental audit concepts and principles
Domain 4: Preparing an ISO 9001 audit
Domain 5: Conducting an ISO 9001 audit
Domain 6: Closing an ISO 9001 audit
Domain 7: Managing an ISO 9001 audit program
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
€2.745
Klassikaal
max 16
ISO 9001 Lead Implementer (PECB certified) - Inclusief Examen [ISO9001LI]
VIRTUAL TRAINING CENTRE
ma 6 jul. 2026
en 3 andere data
OVERVIEW
The PECB ISO 9001 Lead Implementer is a four-day training course that aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip you with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS.
By attending this training course, you can help organizations utilize a structured and evidence-based approach for managing the quality of their products and services. Apart from this, you will also learn about the importance of customer focus and benefits of setting the foundations of an organizational culture which enables and supports quality.
The training course is followed by a certification exam. If you pass, you can apply for the “PECB Certified ISO 9001 Lead Implementer” credential. UKAS accredited and internationally recognized, the “PECB ISO 9001 Lead Implementer” certificate validates your competence to implement a QMS based on the requirements of ISO 9001.
OBJECTIVES
By the end of this training course, the participant will be able to:
Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001
Interpret the requirements of ISO 9001 for a QMS from the perspective of an implementer
Initiate and plan the implementation of a QMS based on ISO 9001, by utilizing PECB’s IMS2 Methodology and other best practices
Support an organization in operating, maintaining, and continually improving a QMS based on ISO 9001
Prepare an organization to undergo a third-party certification audit
AUDIENCE
The ISO 9001 Lead Implementer training course is intended for:
Personnel responsible for maintaining and improving the quality of the products and services of the organization
Personnel responsible for meeting customer requirements
Consultants, advisors, professionals wishing to obtain in-depth knowledge of ISO 9001 requirements for a QMS
Professionals wishing to acquaint themselves with PECB’s IMS2 Methodology for implementing a QMS
Individuals responsible for maintaining the conformity of QMS to ISO 9001 requirements
Members of QMS implementation and operation teams
Individuals aspiring to pursue a career in quality management
CERTIFICATION
Certification and examination fees are included in the price of the training course.
The “PECB Certified ISO 9001 Lead Implementer” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of a quality management system
Domain 2: Initiation of a QMS implementation
Domain 3: Planning of a QMS implementation based on ISO 9001
Domain 4: Implementation of a QMS based on ISO 9001
Domain 5: Monitoring and measurement of a QMS based on ISO 9001
Domain 6: Continual improvement of a QMS based on ISO 9001
Domain 7: Preparation for a QMS certification audit
For specific information about exam type, languages available, and other details, please visit the List of PECB Exams and the Examination Rules and Policies.
In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.
CONTENT
Day 1: Introduction to ISO 9001 and the initiation of a QMS implementation
Day 2: Implementation plan of a QMS
Day 3: Implementation of a QMS
Day 4: QMS monitoring, continual improvement, and preparation for the certification audit
Day 5: Certification exam (online)
€2.745
Klassikaal
max 16
ITIL® 4 Specialist Business Relationship Management - Inclusief Examen [ITIL4BRM]
VIRTUAL TRAINING CENTER
ma 22 jun. 2026
en 5 andere data
OVERVIEW
This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.
This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in theITIL 4 Business Relationship Management publication including key elements of the ITIL 4framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
OBJECTIVES
After completing this course you should be able to:
Understand the key concepts of Business Relationship Management
Understand the BRM value streams and processes
Know how to apply the BRM models and techniques
Understand BRM roles, skills, and organizational solutions
Understand how information and technology supports and enables BRM
Understand the role of partners and suppliers in BRM
Know how to develop the BRM capability in an organization
AUDIENCE
The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.
CERTIFICATION
This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule and complete your exams within this time frame.
Recommended as preparation for the following exam:
ITIL® 4 Specialist Business Relationship Management (BRM) Examination:
Questions: 40
Format: Multiple-Choice
Duration: 90 Minutes
Pass Mark: 26 / 40 (65%)
Materials Allowed: None - Closed Book
Certification validity : Three (3) years
NEXT STEP
ITIL4ITAM ITIL® 4 Specialist: IT Asset Management + exam
CONTENT
1. Understand The Key Concepts Of Business Relationship Management (BRM)
Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice.
Understand the key challenges of Business Relationship Management (BRM).
Understand the key stakeholders of service relationships.
Understand the service journey model including the steps and the role of touch-points and service interactions.
Understand the types of service relationship and the role of Business Relationship Management (BRM) in each type of service relationship.
2. Understand The Business Relationship Management (BRM) Value Streams & Processes
Understand the ITIL® service value chain model and the roles and relationships of service value streams, practices, and processes in creation of value.
Understand the two main processes of the Business Relationship Management (BRM) practice, including their key inputs and outputs, activities and key questions.
Know how to develop and apply relationship models.
Know how to integrate Business Relationship Management (BRM) in the organisation's value streams.
3. Know How To Apply The Business Relationship Management (BRM) Models & Techniques
Know how to apply the following in the context of Business Relationship Management (BRM), including stakeholder analysis and mapping, Gemba walk, and the voice of the customer.
4. Understand Business Relationship Management (BRM) Roles, Skills & Organisational Solutions
Understand the key skills required for Business Relationship Management (BRM).
Describe the responsibilities of the relationship manager and relationship agent roles.
Know how to apply the LACMT model to Business Relationship Management (BRM) activities.
Know how to position Business Relationship Management (BRM) within an organisational structure.
5. Understand How Information & Technology Supports And Enables Business Relationship Management (BRM)
Identify the key inputs and outputs of the Business Relationship Management (BRM) practice.
Describe the key Business Relationship Management (BRM) automation tools and their role in the practice.
6. Understand The Role Of Partners & Suppliers In Business Relationship Management (BRM)
Understand the complexity of service relationships.
Understand the dependencies of Business Relationship Management (BRM) on third parties.
7. Know How To Develop The Business Relationship Management (BRM) Capability In An Organisation
Understand the key concepts of the ITIL® maturity model, including capability assessment, and the capability levels and criteria.
Know how to apply capability criteria to plan Business Relationship Management (BRM) capability development.
Identify key metrics and methods for improving Business Relationship Management (BRM) capabilities.
Apply the key steps of the Business Relationship Management (BRM) capability development.
€2.195
Klassikaal
max 16
ITIL® 4 Specialist IT Asset Management - Inclusief Examen [ITIL4ITAM]
Nieuwegein (Iepenhoeve 5)
ma 13 jul. 2026
en 6 andere data
OVERVIEW
The ITIL 4 IT Asset Management module is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset Management publication.
This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measure the organization’s capabilities in service management and identify actions on improvement opportunities to develop ITAM capabilities.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
OBJECTIVES
After completing this course you should be able to:
Understand the key concepts of ITAM
Understand ITAM value streams and processes
Understand ITAM roles, skills and organizational solutions
Understand how information and technology supports and enables ITAM
Understand the role of partners and suppliers in ITAM
Know how to develop ITAM organizational capabilities
AUDIENCE
ITIL 4 Specialist: IT Asset Management is for IT professionals who are involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.
CERTIFICATION
This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule and complete your exams within this time frame.
Recommended as preparation for the following exam:
ITIL® 4 Specialist IT Asset Management (ITAM) Examination:
Questions: 40
Format: Multiple-Choice
Duration: 90 Minutes
Pass Mark: 26 / 40 (65%)
Materials Allowed: None - Closed Book
Certification validity : Three (3) years
CONTENT
1. Understand The Key Concepts Of IT Asset Management (ITAM)
Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice.
Apply iterative and interdependent scoping to IT asset types and IT asset register.
Understand the benefits of standard IT assets.
Understand the IT Asset Management (ITAM) relationship with governance, compliance, and policies of the organisation.
Apply an organisation's sustainability objectives to IT Asset Management (ITAM).
Identify the key challenges of IT Asset Management (ITAM).
2. Understand IT Asset Management (ITAM) Value Streams & Processes
Understand the roles and relationships of service value streams, practices, and processes in creation of value.
Identify the value of a common approach to IT asset lifecycle management.
recognise the sustainability aspects of IT asset decommissioning and disposal actions.
Know how to verify, audit, and analyse IT assets.
Understand the critical nature of records and documentation to IT asset lifecycle management.
Know how to integrate IT Asset Management (ITAM) in the organisation's value streams.
Identify the relationship between IT Asset Management (ITAM) and the service configuration management practice.
3. Understand IT Asset Management (ITAM) Roles, Skills & Organisational Solutions
Understand the key skills required for IT Asset Management (ITAM).
Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
Know how to apply the LACMT model to IT Asset Management (ITAM) activities.
Know how to position IT Asset Management (ITAM) within an organisational structure.
4. Understand How Information & Technology Supports & Enables IT Asset Management (ITAM)
Identify the key inputs and outputs of the IT Asset Management (ITAM) practice.
Describe the key IT Asset Management (ITAM) automation tools and their role in the practice.
5. Understand The Role Of Partners & Suppliers In IT Asset Management (ITAM)
Understand the types of service relationships (basic, cooperative, partnership).
Understand the complexity of service relationships.
Describe a consistent approach to IT Asset Management (ITAM) across the organisation's ecosystem.
6. Know How To Develop IT Asset Management (ITAM) Organisational Capabilities
Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
Know how to apply capability criteria to plan IT Asset Management (ITAM) capability development.
Identify key metrics and methods for improving IT Asset Management (ITAM) capabilities.
Apply the key steps of the IT Asset Management (ITAM) capability development.
€2.195
Klassikaal
max 16
ITIL® 4 Specialist: Monitor, Support and Fulfil - Inclusief Examen [ITIL4P-MSF]
VIRTUAL TRAINING CENTER
ma 15 jun. 2026
en 5 andere data
OVERVIEW
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
OBJECTIVES
Our ITIL® 4 Practices: Monitor, Support & Fulfil training course will cover all of the five ITIL® 4 practices below:
Service Desk
Incident Management
Problem Management
Service Request Management
Monitoring & Event Management
AUDIENCE
Candidates taking the ITIL 4 Monitor, Support and Fulfil Practices qualification.
CERTIFICATION
The ITIL® 4 Specialist: Monitor, Support and Fulfil examination will comprise of:
Duration: 90 Minutes
Closed Book: Yes
Format: 60 Questions With 1 Mark Each. No Negative Marking.
Question Type: Standard Classic, Negative, & List
Bloom's Level's: 1 & 2
Pass Mark: 65% Or 39/60
Certification validity : Three (3) years
You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the MSF (Monitor, Support and Fulfil) certifications.
CONTENT
1. Incident Management (INM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
The recommendations for the practice success
2. Service Desk (SD)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
Τhe role of partners and suppliers in the practice
Ηow the ITIL capability model can be used to develop the practice
The recommendations for the practice success
3. Service Request Management (SRM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
4. Monitoring and Event Management (MEM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for practice success
5. Problem Management (PRM)
The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
6. Monitor, Support, and Fulfil
Understand the processes and value streams of the Monitor, Support, and Fulfil practices
How information and technology support and enable the practices
Recommendations for the Monitor, Support, and Fulfil practices success
€2.195
Klassikaal
max 16
Overview of IBM Cognos Analytics (V11.2) SPVC [J4308G]
OVERVIEW
This course provides participants with a high level overview of the IBM Cognos Analytics suite of products and their underlying architecture.
They will examine each component as it relates to an Analytics solution.
Participants will be shown a range of resources to provide additional information on each product.
OBJECTIVES
After this course participants should be able to:
Consume content in IBM Cognos Analytics
Create reports in IBM Cognos Analytics
Create dashboards in IBM Cognos Analytics
Create metadata models in IBM Cognos Analytics
What's new in Cognos V11.2
Compare IBM Cognos Analytics and IBM Cognos BI (Optional)
Explore IBM Cognos Analytics AI capabilities
CONTENT
Unit 1. Introduction to IBM Cognos Analytics
Describe IBM Cognos Analytics offerings and its position within an Analytics solution
Describe IBM Cognos Analytics components
Describe IBM Cognos Analytics at a high level
Describe IBM Cognos Analytics security at a high level
Explain how to extend IBM Cognos Analytics
Unit 2. Consume content in IBM Cognos Analytics
Identify where consumers access IBM Cognos Analytics content
Use published reports
Drill through to related data
Run reports with options
Specify properties of an entry
Unit 3. Create reports in IBM Cognos Analytics
Create ad hoc reports and analyze data with IBM Cognos Analytics with Watson
Create professional reports in IBM Cognos Analytics with Watson
Import personal data by using Upload Files and Data Modules
Unit 4. Create custom dashboards in IBM Cognos Analytics
Describe IBM Cognos Analytics Dashboards
Explore navigation and general functionality
Create a dashboard from existing content
Modify an existing dashboard
Unit 5. Create metadata models in IBM Cognos Analytics
Describe the capabilities and role of IBM Cognos Framework Manager
Describe Web-based modeling
Create Data Modules
Unit 6. What's new in Cognos v11.2
Describe new features in Cognos Analytics
Describe support for mobile
Describe new navigation paths
Describe IBM Carbon user experience
Describe expanded job options
Describe enrichment enabled for OLAP
Describe dashboard enhancements
Describe home page and content navigator
Unit 7. Compare IBM Cognos Analytics to IBM Cognos BI (Optional)
Describe new features in Cognos Analytics
Describe Changes from Cognos BI to Cognos Analytics
Examine the Legacy option
Examine Event Studio and its role in Performance Management
Track initiatives with projects
Unit 8. Explore IBM Cognos Analytics AI Capabilities
Describe the AI capabilities in Cognos Analytics
Define the benefits of the embedded AI capabilities in Cognos Analytics
Explore the AI capabilities in Cognos Analytics
€640
E-Learning
Maximo Application Suite - Manage: Inventory Management [MAX4328G]
OVERVIEW
In this course you will learn the basic Inventory Applications that enable you to create items that will be ordered through various vendors and how to setup units of measure that determine quantities that are ordered and issued.
We will also discuss what rotating and non-rotating items are and their differences and setting up condition enabled items.
OBJECTIVES
After completing this course, you should be able to:
Set up and manage items and assets
Use the Inventory application and related applications in the Maximo Application Suite
Use many available options for inventory usage
Reorder items and assets manually and automatically
CONTENT
Start the training
Learn about Item and Asset Setup
Learn about Inventory Application
Learn about Inventory Usage, Shipping and Reordering
Practice what you have learned (hand-on-lab)
Earn the badge
Finish and evaluate
€600
E-Learning