Opleiding: ITIL®4 Specialist Drive Stakeholder Value

Korte beschrijving

Master the art of engaging stakeholders and driving value through IT services with ITIL®4 Specialist Drive Stakeholder Value.

Inhoud

This module covers the core of all types of engagement and interaction between a service provider and the customers, users, suppliers, and partners. This involves the conversion of demand to value through co-creation of value through services. The training will focus on knowing how to:

• Target markets and stakeholders.
• Foster stakeholder relationships.
• Shape demand and design service offerings and user experience that will meet that demand.
• Align expectations and agree details of services.
• Onboard and offboard customers and users.
• Act together to ensure continual value co-creation.
• Realize and validate service value.

Enrolling in ITIL®4 Specialist Drive Stakeholder Value training equips you with the skills to effectively manage and enhance stakeholder relationships, ensuring the successful delivery of IT services. The expertise of our trainers adds a practical dimension to the theoretical concepts, providing real-world insights and best practices. This training is essential for anyone looking to excel in IT service management by fostering collaboration and value co-creation.


ITIL® is a (registered) Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved.

Doelgroep

• IT Service Managers: Oversee the delivery of IT services, ensuring they meet business needs and stakeholder expectations.
• Project Managers: Manage IT projects, focusing on stakeholder engagement and value realization.
• Business Relationship Managers: Foster strong relationships between IT and business units, ensuring alignment and satisfaction.
• Service Delivery Managers: Ensure the smooth delivery of IT services, maintaining high levels of customer satisfaction.
• IT Consultants: Provide expert advice on IT service management practices, helping organizations optimize their IT services.
• Customer Experience Managers: Enhance the user experience by aligning IT services with customer needs and expectations.
• IT Operations Managers: Oversee day-to-day IT operations, ensuring efficient and effective service delivery.
• Change Managers: Manage changes in IT services, minimizing disruption and maximizing value.

Voorvereisten

Participants should have the ITIL®4 foundation certificate and have experience in IT management. Familiarity with IT service delivery and stakeholder management is beneficial.

Doelstelling

At the end of the training you will be able to:

• Understand how every IT practitioner contributes to a customer journey in co-creation of value through services.
• Identify and target markets and stakeholders effectively.
• Foster and maintain strong stakeholder relationships.
• Shape demand and design service offerings and user experiences.
• Align expectations and agree on service details.
• Onboard and offboard customers and users efficiently.
• Collaborate to ensure continual value co-creation.
• Realize and validate service value.

Exameninformatie

The costs of the exam voucher are included in the price of the training. Shortly after the start of the training you will receive a voucher with which you can reserve your exam.
Bear in mind that you must plan your exam at least 5 working days in advance.
For more info check: https://academy.capgemini.com/insights/exams
Exam guarantee:
We have full confidence in the quality of our training. Therefore, if you take this training in our open schedule, we offer an exam guarantee. This means that you can retake the training for free, and you'll receive a complimentary exam voucher if you don't pass the exam on your first attempt.
The following conditions apply:

• You attended the entire training.
• You took the first exam within 2 months after the training.
• There is a maximum of 1 year between your initial training and the free training.
• Exam duration (minutes): 90 min
• % extra time for non-native speakers: 25%
• Number of exam questions: 40
• Minimum to pass out of total questions: 28
• Exam style: Multiple choice
• Open Book: No