Opleiding: Certified Data Center Facilities Operations Manager - CDFOM (incl. examen) - Hercertificering
Lesmethode :
Klassikaal
Algemeen :
Is jouw CDFOM-certificaat bijna of minder dan 6 maanden verlopen? Dan is de CDFOM hercertificering bij Vijfhart precies wat je nodig hebt. Het certificaat verloopt na drie jaar en met deze hercertificeringscursus zorg je dat jouw titel Certified Data Center Facilities Operations Manager geldig blijft. In drie dagen fris je je kennis van datacenteroperaties volledig op en word je opnieuw voorbereid op het examen. Deze cursus is ontwikkeld door EPI en exclusief in Nederland te volgen bij Vijfhart.
In de cursus worden alle essentiële thema’s uit de oorspronkelijke cursus opnieuw behandeld, maar met een focus op actualiteit en verdieping. Je herhaalt onderwerpen als teammanagement, SLA’s, vendor contracts, compliance en fysieke beveiliging. Daarnaast besteed je opnieuw aandacht aan capaciteitsmanagement, floor management, onderhoudsstrategieën en monitoring. Er wordt ingegaan op praktijkvoorbeelden, nieuwe inzichten en best practices, zodat je niet alleen up-to-date blijft maar ook je vaardigheden verder aanscherpt.
De hercertificering is praktijkgericht en sluit nauw aan bij je dagelijkse werk. Je oefent met realistische scenario’s, zoals het opzetten van een incident response plan, het beoordelen van een vendorcontract of het analyseren van monitoringgegevens voor betere capaciteitsplanning. Hiermee versterk je je vaardigheden en toon je aan dat je nog steeds voldoet aan de internationale standaarden voor datacenter operations management.
Certificering
Op de laatste dag leg je opnieuw het officiële CDFOM-examen van EXIN af. Slaag je, dan wordt je Certified Data Center Facilities Operations Manager hercertificering officieel vastgelegd. Het vernieuwde certificaat is drie jaar geldig. Volg je de cursus online of kun je de laatste dag niet aanwezig zijn, dan ontvang je een examenvoucher waarmee je het examen later online kunt afleggen. De examenkosten zijn inbegrepen in de cursusprijs.
Deze cursus gaat altijd door (startgarantie).
Doel :
Na afloop beschik je opnieuw over de internationaal erkende CDFOM-certificering en heb je jouw kennis en vaardigheden herbevestigd op het gebied van datacenter operations management.
Doelgroep :
Deze cursus is bedoeld voor datacenter-professionals met CDFOM-certificering die hun vaardigheden willen actualiseren en hercertificeren.
Voorkennis :
Een CDFOM-certificaat dat bijna verloopt of minder dan 6 maanden verlopen is.
Het cursusmateriaal is in het Engels. Een goede beheersing van de Engelse taal is vereist.
Onderwerpen :
- The Datacenter Operations Team
- Criteria and attributes to leadership
- How to set-up up an e cient and e ective facility management operations team structure
- De fining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
- Vendor Management
- Vendor selection and quali cation
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
- Maintenance Contracts
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between
- comprehensive/non-comprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the Datacenter
- Ergonomic workspace
- SOP's for power outage, re, bomb threat etc.
- Service Level Agreement (SLA) Management
- De fining the Datacenter design limitations
- Defi ning measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- De fining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
- Managing Physical Security
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
- SOP (Standard Operating Procedures) in managing day to day security access control, such as;
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
- Etc
- E ffective patrols routing and how to ensure 24x7 vigilance
- Handling external threats; crisis/emergency situations
- Security incident management
- Managing Daily Datacenter Operations / Floor Management
- ITSM/ITIL (IT service management) in the Datacenter
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
- Walk Around Duties
- SOP of managing A&A / t-out work-in-progress
- Pre-installation analysis for power, cooling, weight, EMF,re protection and other in uencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
- Capacity Management
- De ning the design limits of the Datacenter
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and con guration management solutions
- Cable Management
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
- Cabling speci cation & labelling based on ANSI/TIA-606
- In-rack power and network cabling
- Labelling requirements
- Cabling/cable tray layout documentation
- Datacenter Cleaning and Pest Control
- Types of pollution found in Datacenters such as H2S, air-particulates etc.
- Common causes of pollution in the Datacenter
- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
- Best Practices for M&E Maintenance Regime
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Requirements of a comprehensive maintenance program including descriptions on what should be tested for which type of equipment such as generator,UPS etc.
- The importance and actions for predictive maintenance;thermo-scan, pumps vibration and alignment test, BMS failure and system back-up testing, generator loadtesting etc.
- Annual testing for main equipment like transformer, genset, HT gear, chiller, cooling tower etc;
- Managing on-site /o -sites spares and how to determine which spares to keep on-site
- Daily maintenance routines such as data logging, daily checks, daily measurements, reporting and analysis etc.
- Datacenter Monitoring and Automation
- Datacenter monitoring requirements
- Threshold setting and reporting requirements
- Noti cation and escalation requirements
- Automated 24hrs helpdesk ticketing systems
- Incident and customer complaint management & change management
- Performance measurement and monitoring requirementssuch as fuel and water consumption, PUE/DCiE etc.
- Managing Documentations/Archives
- Document management standards
- Document management process requirements
- Minimum and desired design documentation set
- Operational management documents
- Equipment Life-Cycle Management
- Policies and procedures governing life cycle management
- Asset management including software and rmware
- Service situations
- Review, triggers and reporting
- Test life cycle
- Mock Exam
- EXAM: Certi ed Datacenter Facilities Operations Manager
