Opleidingen

Opleiding: Introduction to service in Dynamics 365 [M-AB6004]

OVERVIEW

Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

 

AUDIENCE

This course is tailored for professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365. It is ideal for those looking to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

CONTENT

Module 1: Introduction to service in Dynamics 365

  • Describe the foundations of Dynamics 365 customer engagement apps
  • Explore self-service capabilities in Dynamics 365
  • Explore case management in Dynamics 365 Contact Center
  • Describe workforce management in Dynamics 365 Contact Center
  • Utilize onsite service capabilities in Dynamics 365 Field Service
  • Describe shared capabilities in Dynamics 365 customer engagement apps
Meer...
€750
ex. BTW
Aangeboden door
Global Knowledge Network Netherlands B.V.
Onderwerp
Microsoft Dynamics AX (ERP)
Niveau
Looptijd
1 dag
Taal
nl
Type product
cursus
Lesvorm
Klassikaal
Aantal deelnemers
Max: 16
Tijdstip
Overdag
Tijden en locaties
VIRTUAL TRAINING CENTER
vr 21 aug. 2026
VIRTUAL TRAINING CENTER
vr 23 okt. 2026
Eindhoven (Evoluon Noord Brabantlaan 1)
wo 18 nov. 2026
VIRTUAL TRAINING CENTRE
wo 18 nov. 2026
VIRTUAL TRAINING CENTER
do 18 mrt. 2027
VIRTUAL TRAINING CENTER
di 4 mei 2027
Nieuwegein (Iepenhoeve 5)
di 29 jun. 2027
VIRTUAL TRAINING CENTRE
di 29 jun. 2027
VIRTUAL TRAINING CENTER
do 5 aug. 2027
VIRTUAL TRAINING CENTER
vr 8 okt. 2027
VIRTUAL TRAINING CENTRE
di 2 nov. 2027
Zoetermeer (Kinderen v Versteegplein 18)
di 2 nov. 2027
Keurmerken aanbieder
Cedeo
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Oracle Education Partner
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