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Introduction to Microsoft 365 and AI administration (AB-900)
Veenendaal
ma 27 jul. 2026
Introduction to using and managing Microsoft 365, Copilot, and agents with no prior hands-on experience
You will study at your own pace in our training center, guided by a certified trainer.
This training provides a comprehensive introduction to Microsoft 365, Copilot, and AI agents. It covers the fundamental concepts, core services, and management controls of Microsoft 365.
You will then build on this foundation by exploring how to use Copilot and AI agents to automate tasks, enhance collaboration, and customize user experiences within the Microsoft 365 suite.
Target audience
Entry-level technical IT professionals and junior administrators seeking foundational knowledge of Microsoft 365 services and Microsoft 365 Copilot.
This training prepares for Microsoft 365 Certified: Copilot and Agent Administration Fundamentals (Exam AB-900)
- Explore Microsoft 365 security foundations
- Introduction to Microsoft 365 core services and admin controls
- Protect and govern Microsoft 365 data
- Explore Microsoft 365 Copilot and agents
- Perform basic administrative tasks for Microsoft 365 Copilot
- Perform basic administrative tasks for Microsoft 365 Copilot agents
€485
Klassikaal
max 12
1 dag
AI Essentials / AI Foundation Exam Voucher
Dit is een voucher voor het officiële EXIN BCS exam AI Essentials / AI Foundation.
Voucher Details
Officiële Certificering: Geldig voor zowel het EXIN BCS Artificial Intelligence Essentials als het Foundationexamen.
Levering: Je unieke vouchercode wordt uitgegeven zodra je betaling is bevestigd.
Format: Met deze voucher kun je jouw examen flexibel plannen op een tijdstip en locatie die jou uitkomen (inclusief online proctored opties) via het officiële EXIN-portaal. Een jaar geldig na levering.
Belangrijke opmerking: Zorg ervoor dat je alle relevante cursusmodules of zelfstudie hebt afgerond voordat je de code activeert.
Wij verstrekken je officiële examenvoucher direct na aankoop van dit product.
€245
Online
1 uur
Inside Sales - Sales Training - Sales Training - Sales Skills - Sales Methods - Consultative Selling - Marketing and Sales - Consultative Selling - B2B Sales - Commercial Employee
Inside sales training: from question answerer to order maker
You work in internal sales. The phone rings, a customer has a question, and you answer. Politely, quickly, and customer-friendly. But at the end of the call, you don't have an order — you have provided information.
Does that sound familiar? Then you are missing a technical system to capitalize on those opportunities. This inside sales training provides you with that system.
Customization from day one
Prior to the inside sales training, you will receive a test. Based on my analysis of your results, the training will be tailored to your specific situation. No standard program, but an approach that aligns with where you are now.
What you learn in this inside sales training
You work with the 12 sales techniques — concrete tools such as ORDER and Upgrade that you apply immediately in every customer conversation. In addition, you learn the 11 scientific topics that explain why customers make decisions and how to respond to them. You learn questioning techniques that uncover the real need, how to follow up on quotes with control, and how to recognize buying signals and convert them into a decision. The result: you close every deal that is closeable — and you know at the very beginning of every conversation when a deal isn't going to happen. No wasted time, no false hope.
Securing what you learn
Knowledge that you cannot recall after the training is lost. That is why, upon completion, you receive a MOK containing all 12 sales techniques — a direct daily reminder of what you have learned. Additionally, you receive detailed outlines, the complete training notes, and an official certificate of participation — available as a printed copy as well as digitally as a PDF, suitable for HR records and your personal development file. As an option, you also receive access to my e-learning platform — including my digital twin — so you can refer back to the learning material at any time.
Small group, maximum result
The Inside Sales Masterclass has a maximum of 8 participants. This is a deliberate choice. In a small group, you receive the attention you need to truly learn, practice, and receive immediate feedback. No room full of people where you remain anonymous. At the end of the day, you complete an online evaluation — ensuring the quality of every training remains guaranteed.
The day is fully catered: lunch is included and parking is free.
Who is this inside sales training for?
For inside sales representatives who know there is more potential — and want to do something about it. Not for those who are satisfied with giving answers and waiting for the customer to order.
The best sales trainer in the Netherlands — 30 years of experience
I am Graham Hulsebos, recognized by peers and clients as the best sales trainer in the Netherlands. With 30 years of experience, I offer no theory and no vague tips on customer friendliness. I provide a down-to-earth system that will make you work differently in every conversation starting tomorrow.
Claim your spot in the Inside Sales Masterclass — the sales training for inside sales professionals who want to capitalize on every opportunity.
€695
In-company / Maatwerk
max 8
Field sales - B2B sales - Sales skills - Sales methods - Consultative selling - Marketing and Sales - Consultative Selling
Field sales training: taking control in every sales conversation with the customer
You drive to the client, you sit down at the table, you present your solution. But at the end of the conversation, you hear "just send a quote" — and then silence. Or you offer a discount to close the deal anyway. Or your sales cycle drags on without a decision being made.
Does this sound familiar? Then you are missing a technical system to steer every sales conversation with the customer toward a concrete result. This field sales training provides you with that system.
Customization from day one
Prior to the field service training, you will receive a test. Based on my analysis of your results, the training will be tailored to your specific situation. No standard program, but an approach that aligns with where you are now.
What you learn in this field sales training
You work with the 12 sales techniques — concrete tools that you apply immediately to steer sales conversations, technically bring in new clients, manage quotes, and close deals without offering discounts. Additionally, you learn the 11 scientific topics that explain why customers make decisions and how to respond to them. You learn how to break long sales cycles, how to neutralize objections, and how to lead every conversation to a decision. The result: you close every deal that is closeable — and you recognize early in the conversation when that is not the case. This way, you invest your time and travel time only where it makes sense.
Securing what you learn
Knowledge that you cannot recall after the training is lost. That is why, upon completion, you receive a MOK containing all 12 sales techniques — a direct daily reminder of what you have learned. Additionally, you receive detailed outlines, the complete training notes, and an official certificate of participation — available as a printed copy as well as digitally as a PDF, suitable for HR records and your personal development file. As an option, you also receive access to my e-learning platform — including my digital twin — so you can refer back to the learning material at any time.
Small group, maximum result
The Field Sales Masterclass has a maximum of 8 participants. This is a deliberate choice. In a small group, you receive the attention you need to truly learn, practice, and receive immediate feedback. No room full of people where you remain anonymous. At the end of the day, you complete an online evaluation — ensuring the quality of every training remains guaranteed.
The day is fully catered: lunch is included and parking is free.
Who is this field sales training for?
For field sales representatives who know there is more to it — more new customers, more closed deals, and more control in every conversation with the client. And for sales managers who want to transform their field team from visiting salespeople into technical salespeople who deliver results.
The best sales trainer in the Netherlands — 30 years of experience
I am Graham Hulsebos, recognized by peers and clients as the best sales trainer in the Netherlands. With 30 years of experience, I offer no theory and no vague tips on relationship management. I provide a down-to-earth system that will enable you to work differently in every customer sales conversation starting tomorrow.
Claim your spot in the Field Sales Masterclass — the sales training for field sales professionals who want to capitalize on every opportunity.
€695
In-company / Maatwerk
max 8
Field sales - B2B sales - Sales skills - Sales methods - Consultative selling - Marketing and Sales - Consultative Selling
Virtually via a secure live connection using Google Meet or Microsoft Teams.
di 2 jun. 2026
en 9 andere data
Field sales training: taking control in every sales conversation with the customer
You drive to the client, you sit down at the table, you present your solution. But at the end of the conversation, you hear "just send a quote" — and then silence. Or you offer a discount to close the deal anyway. Or your sales cycle drags on without a decision being made.
Does this sound familiar? Then you are missing a technical system to steer every sales conversation with the customer toward a concrete result. This field sales training provides you with that system.
Customization from day one
Prior to the field service training, you will receive a test. Based on my analysis of your results, the training will be tailored to your specific situation. No standard program, but an approach that aligns with where you are now.
What you learn in this field sales training
You work with the 12 sales techniques — concrete tools that you apply immediately to steer sales conversations, technically bring in new clients, manage quotes, and close deals without offering discounts. Additionally, you learn the 11 scientific topics that explain why customers make decisions and how to respond to them. You learn how to break long sales cycles, how to neutralize objections, and how to lead every conversation to a decision. The result: you close every deal that is closeable — and you recognize early in the conversation when that is not the case. This way, you invest your time and travel time only where it makes sense.
Securing what you learn
Knowledge that you cannot recall after the training is lost. That is why, upon completion, you receive a MOK containing all 12 sales techniques — a direct daily reminder of what you have learned. Additionally, you receive detailed outlines, the complete training notes, and an official certificate of participation — available as a printed copy as well as digitally as a PDF, suitable for HR records and your personal development file. As an option, you also receive access to my e-learning platform — including my digital twin — so you can refer back to the learning material at any time.
Small group, maximum result
The Field Sales Masterclass has a maximum of 8 participants. This is a deliberate choice. In a small group, you receive the attention you need to truly learn, practice, and receive immediate feedback. No room full of people where you remain anonymous. At the end of the day, you complete an online evaluation — ensuring the quality of every training remains guaranteed.
The day is fully catered: lunch is included and parking is free.
Who is this field sales training for?
For field sales representatives who know there is more to it — more new customers, more closed deals, and more control in every conversation with the client. And for sales managers who want to transform their field team from visiting salespeople into technical salespeople who deliver results.
The best sales trainer in the Netherlands — 30 years of experience
I am Graham Hulsebos, recognized by peers and clients as the best sales trainer in the Netherlands. With 30 years of experience, I offer no theory and no vague tips on relationship management. I provide a down-to-earth system that will enable you to work differently in every customer sales conversation starting tomorrow.
Claim your spot in the Field Sales Masterclass — the sales training for field sales professionals who want to capitalize on every opportunity.
€695
Klassikaal
max 8
Retail Staff - Sales Training - Sales Training - Sales Skills - Basic Sales Knowledge - Sales Conversation - Sales Methods - Sales - Consultative Selling - Advisory Selling
Sales training for retail staff: from viewer to buyer
You work in the store. Customers come in, look around, sometimes ask a question — and walk out again without buying anything. Or they buy one item when there could have been three in the basket. You know there is more potential, but you lack a technical system to capitalize on it systematically.
This sales training for retail staff gives you that system.
Customization from day one
Prior to the retail staff training, you will receive a test. Based on my analysis of your results, the training will be tailored to your specific situation. No standard program, but an approach that aligns with where you are now.
What you learn in this sales training for retail staff
You work with the 12 sales techniques — concrete tools that you use immediately to engage customers, steer the conversation, and upsell without being pushy. Additionally, you learn the 11 scientific topics that explain why customers make decisions and how to respond to them. You learn how to convert a viewer into a buyer, how to technically initiate upselling, and how to take control of every customer interaction. The result: you close every deal that is closeable — and you recognize early in the conversation when that is not the case. This way, you invest your attention only where it makes sense.
Securing what you learn
Knowledge that you cannot recall after the training is lost. That is why, upon completion, you receive a MOK containing all 12 sales techniques — a direct daily reminder of what you have learned. Additionally, you receive detailed outlines, the complete training notes, and an official certificate of participation — available as a printed copy as well as digitally as a PDF, suitable for HR records and your personal development file. As an option, you also receive access to my e-learning platform — including my digital twin — so you can refer back to the learning material at any time.
Small group, maximum result
The Retail Sales Masterclass has a maximum of 8 participants. This is a deliberate choice. In a small group, you receive the attention you need to truly learn, practice, and receive immediate feedback. No room full of people where you remain anonymous. At the end of the day, you complete an online evaluation — ensuring the quality of every training remains guaranteed.
The day is fully catered: lunch is included and parking is free.
Who is this sales training for retail staff?
For retail staff ready to get more out of every customer interaction — more revenue, more upselling, and more control in every conversation. And for store managers who want to transform their team from product experts into technical salespeople who deliver results.
The best sales trainer in the Netherlands — 30 years of experience
I am Graham Hulsebos, recognized by peers and clients as the best sales trainer in the Netherlands. With 30 years of experience, I offer no theory and no vague tips on customer friendliness. I provide a down-to-earth system that will make you work differently in every client conversation starting tomorrow.
Claim your spot in the Retail Staff Sales Masterclass — the sales training for retail staff who want to capitalize on every opportunity.
€695
In-company / Maatwerk
max 8
Sales Training - Sales Methods Masterclass - Sales Skills - Consultative Selling - Advisory Selling - Basic Sales Knowledge - Sales Conversation - Aftersales - Telephoning - Telemarketing & Telesales - B2B Sales - Retail Staff
Virtueel via een beveiligde live-verbinding middels Google Meet of Microsoft Teams.
di 2 jun. 2026
en 9 andere data
Sales training sales techniques: stop selling by instinct
You sell. Sometimes it goes well, sometimes it doesn't. You don't always know why a conversation works or doesn't. You do what feels right, hope for the best, and notice that your results vary greatly by day, week, and client. That is no coincidence — that is the absence of a technical system.
This sales techniques training gives you that system.
Customization from day one
Prior to the sales techniques training, you will receive a test. Based on my analysis of your results, the training will be tailored to your specific situation. Whether you are new to sales or have been selling for years — the training aligns with where you are now.
What you learn in this sales training: sales techniques
You work with the 12 sales techniques — the complete system that turns intuitive selling into a repeatable, technical process. You learn not only what the techniques are, but, more importantly, how to apply them consistently in every conversation, with every customer, every day. Additionally, you learn the 11 scientific topics that explain why customers make decisions and how to respond to them. You learn how to build consistency in your sales results — not by working harder, but by working smarter with a proven system. The result: you close every deal that is closeable — and you recognize early in every conversation when that is not the case. This way, you invest your time only where it makes sense.
Securing what you learn
Knowledge that you cannot recall after the training is lost. That is why, upon completion, you receive a MOK containing all 12 sales techniques — a direct daily reminder of what you have learned. Additionally, you receive detailed outlines, the complete training notes, and an official certificate of participation — available as a printed copy as well as digitally as a PDF, suitable for HR records and your personal development file. As an option, you also receive access to my e-learning platform — including my digital twin — so you can refer back to the learning material at any time.
Small group, maximum result
The Sales Techniques Masterclass has a maximum of 8 participants. This is a deliberate choice. In a small group, you receive the attention you need to truly learn, practice, and receive immediate feedback. No room full of people where you remain anonymous. At the end of the day, you complete an online evaluation — ensuring the quality of every training remains guaranteed.
The day is fully catered: lunch is included and parking is free.
Who is this sales techniques training for?
For every salesperson — regardless of level — who wants to stop selling on instinct and start with a system that delivers consistent results. And for managers who want to transform their team from salespeople hoping for a yes to technical salespeople who demand a yes.
The best sales trainer in the Netherlands — 30 years of experience
I am Graham Hulsebos, recognized by peers and clients as the best sales trainer in the Netherlands. With 30 years of experience, I offer no theory and no vague motivational stories. I provide a down-to-earth system — the 12 sales techniques — that will make you work differently in every conversation starting tomorrow.
Claim your spot in the Sales Techniques Masterclass — the sales training for salespeople who want to know how it technically works.
€695
Klassikaal
max 8
Working Conditions, health, safety and the Works Council
BCN Utrecht CS
do 25 jun. 2026
Working Conditions, health, safety and the Works Council
It is very important to prevent accidents and absenteeism due to illness. The Works Council can contribute to this by stimulating a good health and safety policy. The Works Council has a lot of influence on health, safety and also welfare issues (often the right of consent).
This training course clearly presents the rights and options of the works council in the area of working conditions. Further you will gain a good basic understanding of the Working Conditions Act. You will learn about the employer’s important obligations, such as risk assessment (RI&E) and the action plan, periodic occupational health examinations (PAGO), the tasks of the prevention officer and the role of the company doctor/occupational health and safety service. You will learn how to influence the health and safety policy in your organisation.
Purpose of the training
After this training you will have a good basic knowledge of occupational health, safety and wellbeing and the rights of the Works Council. In summary the following topic will be on the program:
Exploration of the theme working conditions;
Working conditions Legislation/Act;
The content of a good working conditions policy;
Rights and possibilities of the Works Council: Works Council Act.
Method of the training
During the day presentations are alternated with practical assignments. We will work with up-to-date checklists to review and/or assess your organisation’s health and safety policy and health and safety practices. We will conclude the day with suggestions for a practical approach to health and safety policy.
Training programme
09:15 - 09:30 Arrival
Reception with coffee and tea.
09:30 - 12:30 Start of the training
Introduction, announcements and explanation of the program.
Exploration of the theme working conditions
You will get an overview of working conditions from the profit and non-profit sector. Afterwards we look at how the working conditions are arranged in your company: what risks in terms of safety, health and psychosocial workload are there within your organisation?
Working conditions Legislation/Act
In an interactive presentation on the Working Conditions legislation we will discuss the concepts of safety, health and psychosocial workload/wellbeing and the important employer obligations, such as:
the risk assessment (RI&E) and the action plan;
other prevention tools such as the periodic occupational health examination (PAGO);
the role of the prevention officer(s);
the role of the company doctor/occupational health and safety service (arbodienstverlening).
12:30 - 13:30 Lunch break
13:30 - 16:00 The content of a good working conditions policy
The Working Conditions Act is a good guideline for properly setting up your company's working conditions policy. How do you implement this policy properly? On the basis of a policy quality meter in the field of working conditions we make an assessment of the occupational health and safety policy and the implementation in your company. This provides information about what is going well and what can be improved. We also pay attention to psychological workload and how the employer has to deal with this topic in the field of prevention and facilities.
Rights and possibilities of the Works Council: Works Council Act
The Works Council has a lot of influence on health, safety and wellbeing matters (often the right of consent). The rights and possibilities of the Works Council in the field of working conditions are clearly presented. We also pay attention to the role and position of the Works Council and other stakeholders such as the prevention officer, HR and the company doctor.
A practical approach
We will end the day with suggestions on how to achieve a practical approach to health and safety policy.
16:00 - 16:15 Evaluation and end of the training
€585
Klassikaal
max 14
MBO+
Chair & Secretary: proactively exerting influence
BCN Utrecht Daltonlaan
di 1 sep. 2026
Proactively exerting influence
Exerting influence: how to become a proactive Works Council? This training is for Works Council chairpersons and secretaries, who want to advance their Works Council in the area of working proactively. In this program we use the word DB (daily board) as an abbreviation for the chairpersons and secretaries.
You will get tools for:
Bringing in the Works Council’s criteria at an early stage;
Utilizing the force field in the organization;
Negotiating with the director.
You learn to work with the Navigator method. And you will discover what the DB can do to turn the Works Council into an active, proactive team.
Objectives of the training
After completing this training of SBI Formaat:
You will be able to work with the Navigator work method for proactively exerting influence;
You will know how to use the force field within the organization to exert influence;
You will know what is required for effective negotiations;
You will know how to make your own Works Council more proactive.
Working method
The training contains various exercises for application in your own Works Council. As a result, your DB will come out of this training stronger and you will have a plan for further developing your Works Council as a proactive discussion partner.
For whom?
This training is intended for DB members of the Works Council: chairpersons and secretaries. During the training we work alternately with the entire group and with the DB’s separately. We therefore recommend taking this training with at least two DB members.
The Navigator work method
The Navigator work method was developed at the request and with the support of the Ministry of Social Affairs and Employment to improve the practice of employee participation. There is an active group of licensees and enthusiastic users. It appears to be a much-proven and also well-functioning methodology for a proactive approach.
€585
Klassikaal
max 14
MBO+
Getting started in the Works Council
Hotel & Conferentiecentrum Landgoed Zonheuvel
ma 7 sep. 2026
Getting started in the Works Council:
for beginning Works Council members
You have just started as a new Works Council member and are in urgent need of knowledge and advice. Your fellow Works Council members are already experienced and are often too busy to guide you through the basic knowledge. If you recognize this, then ‘Getting started in the Works Council’ is the right training for you.
As a member of the Works Council, you need many competencies. It is not possible to cover all of them in a two-day training. Eventhough, we have chosen to give you the most important issues so that you can start your Works Council membership with confidence.
Content of the training
The place of the Works Council in the enterprise;
Rights and obligations under the Works Council Act (WCA);
Working methods of the Works Council;
Communication with the constituents;
Consulting with the director;
Meetings/consultations.
Working method
Apart from introductions and presentations, you will get the opportunity to exchange views and discuss your experiences with WoCo members from other (international) organizations.
Training programme
Day 1
09:30 - 10:00 Arrival
Reception with coffee and tea.
10:00 - 12:30 Start of the training: Your motivation and what you need to have as a member of the Works Council
Being new to the Works Council demands something of you. With fresh eyes, we get to know each other and the work of the Works Council. What do you have to offer and what is expected of you?
Part 1: The Works Council within the organization: a key position?
What position does a Works Council occupy within an organization? What role does it perform? In order to shape the position and role within an organization, tasks are laid down in the Works Councils Act (WCA). We look at the position and role of the OR and examine how the WCA facilitates the Works Council in this.
12:30 - 13:30 Lunch break
13:30 - 16:00 Part 2: Rights and key powers of a Works Council
We will go through the most important powers of a Works Council according to the WCA. We will also take a look at how it works in practice. We investigate theory versus reality of the Works Council.
Part 3: Exercising influence (Article 24 consultations)
Twice a year a consultation on ‘the general course of affairs’ gives a Works Council the opportunity to be as fully informed as possible about expected developments in the company. After all, if the Works Council knows what is going to happen, you can take action accordingly. And try to be involved as much as possible in possible decisions the company intends to take.
16:00 - 17:00 Break, snack and check-in
17:00 - 19:15 Part 4: Exercising influence (contact with the constituents)
Maintaining contact with the constituents is not an easy task for many Works Councils. How does communication relate to the content of employee participation and what means of communication are appropriate for which situation? Tonight, we examine who 'the constituents' are and what information 'the constituent' is waiting for. You will learn what the Works Council can provide in this and what suitable means are available.
19:15 - 19:30 Ending of the training day - dinner afterwards
Day 2
09:00 - 09:15 Start of second day
We reflect on day 1 and continue with the other subjects.
09:15 - 12:30 Part 5: Importance of an effective consultation (Works Council meetings and consultation meetings)
The work of a Works Council consists largely of consultations. First of all, of course, the consultation with the entire Works Council and, in addition, the consultation with the director. Both consultations determine the result. An effective consultation starts with creating an agenda. This may seem simple, but it requires a Works Council to have the insight to set priorities and make choices.
We will practice creating a purposeful agenda and go into meetings!
12:30 - 13:30 Lunch break
13:30 - 15:45 Part 5: Continued
As a Works Council, you are formally equal to the director. In practice, this sometimes feels different. In order to have pleasant and effective consultations in the future, this afternoon we will use the so-called BOB model to have result-oriented meetings. We are going to consult!
15:45 - 16:00 Closing and evaluation
We summarize, discuss possible last questions and everyone's personal impression of these two days.
€1.260
Klassikaal
max 14
MBO+