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ISO/IEC 42001 Artificial Intelligence Management System Foundation (PECB Certified) - Including Exam [ISO42001F]
Eindhoven (Evoluon Noord Brabantlaan 1)
ma 24 aug. 2026
en 5 andere data
OVERVIEW
Gain insights needed to plan, develop, implement, maintain, and improve an AI management system within organizations.
The ISO/IEC 42001 Foundation training course introduces the fundamental principles required to establish, implement, manage, and continually improve an Artificial Intelligence Management System (AIMS) in line with ISO/IEC 42001.
ISO/IEC 42001 was developed to address growing concerns around the rapid expansion of AI and its potential risks. The standard defines requirements and provides guidance for managing AI responsibly within an organizational context. It offers a structured framework for the ethical use of AI, ensuring alignment with key principles such as fairness, transparency, accountability, and privacy.
By implementing an effective AIMS, organizations can harness the full potential of AI while supporting innovation, trust, and sustainability. It also enables organizations to remain competitive and resilient in an evolving technological and business landscape.
OBJECTIVES
After completing this course, you will be able to:
Understand the core concepts, structure, and requirements of ISO/IEC 42001 for Artificial Intelligence Management Systems (AIMS)
Gain insight into the organizational context, Principles of artificial intelligence management, AI policy development, and governance fundamentals
Learn how to plan and manage AI-related risks in alignment with ISO/IEC 42001 requirements
Identify approaches, methods, and techniques used for implementing, managing, and improving an AIMS
Understand the role and importance of internal audits, management reviews, and continual improvement
Build a strong foundation to prepare for the ISO/IEC 42001 Foundation certification exam
Develop the knowledge needed to contribute effectively to AI governance, compliance, and responsible AI practices
AUDIENCE
This training course is intended for:
- Professionals seeking to gain a fundamental understanding of the requirements of ISO/IEC 42001
- Managers and consultants seeking to learn more about artificial intelligence management
- Individuals involved in the management or implementation of AI systems
- Individuals tasked with overseeing AI-related projects
CERTIFICATION
The ISO/IEC 42001 Foundation exam meets all of the PECB Examination and Certification Program (ECP) requirements, and it covers the following competency domains:
Domain 1: Fundamental principles and concepts of an artificial intelligence management system (AIMS)
Domain 2: Artificial intelligence management system (AIMS)
Certification
After passing the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 42001 Foundation” certificate.
CONTENT
Day 1: Introduction to artificial intelligence management system (AIMS) and ISO/IEC 42001
Day 2: Artificial intelligence management system (AIMS) and certificate exam
€1.295
Klassikaal
max 16
ISO/IEC 42001 Artificial Intelligence Management System Lead Auditor (PECB Certified) - Including Exam [ISO42001LA]
Eindhoven (Evoluon Noord Brabantlaan 1)
ma 17 aug. 2026
en 4 andere data
OVERVIEW
Gain the necessary expertise to audit artificial intelligence management systems (AIMS) by applying widely recognized audit principles, procedures, and techniques.
Artificial intelligence (AI) has become integral to the success of many organizations by enhancing efficiency through automation and improving decision-making by utilizing advanced data analytics. However, organizations should ensure the appropriate and ethical use of AI. ISO/IEC 42001 enables organizations to implement appropriate processes and controls to ensure the responsible use and management of AI system.
As the number of organizations seeking ISO/IEC 42001 compliance increases, there is a simultaneous surge in demand for skilled auditors possessing the necessary knowledge to assess and verify compliance. Therefore, PECB has developed the ISO/IEC 42001 Lead Auditor training course to empower participants with the knowledge and skills essential for planning and conducting ISO/IEC 42001 audits based on best audit practices.
The ISO/IEC 42001 Lead Auditor training course is beneficial for professionals seeking to stay ahead of the competition. This training course equips you with the expertise needed to navigate the intricate realm of AI-influenced organizational frameworks, ensuring you are well-prepared to contribute to the success of organizations in this transformative era.
After finishing the training course, you will be eligible to take the exam. After passing the exam, you will be able to apply for the “PECB Certified ISO/IEC 42001 Lead Auditor” credential. This certification proves your professional expertise in auditing organizations against ISO/IEC 42001 based on best auditing practices.
Updated 5/2026
OBJECTIVES
After completing this training course, you will be able to:
Explain the fundamental concepts and principles of an AI management system based on ISO/IEC 42001
Interpret the ISO/IEC 42001 requirements for an AI management system from the perspective of an auditor
Evaluate the AI management system conformity to ISO/IEC 42001 requirements in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO/IEC 42001 compliance audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Manage an ISO/IEC 42001 audit program
AUDIENCE
This training course is intended for:
- Individuals with a background in auditing, whether internal or external, seeking to specialize in auditing AI management system
- Managers or consultants seeking to master the AI management system audit process
- Individuals responsible for maintaining conformity with the AI management system requirements in an organization
- Expert advisors in AI management
- Professionals involved in analyzing and understanding business requirements for AI implementation
- Individuals involved in the development and implementation of AI solutions and in designing the architecture of AI systems
CERTIFICATION
Examination
The “PECB Certified ISO/IEC 42001 Lead Auditor” exam meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
Domain 1: Fundamental principles and concepts of an AI management system
Domain 2: AI management system requirements
Domain 3: Fundamental audit concepts and principles
Domain 4: Preparing an ISO/IEC 42001 audit
Domain 5: Conducting an ISO/IEC 42001 audit
Domain 6: Closing an ISO/IEC 42001 audit
Domain 7: Managing an ISO/IEC 42001 audit program
Certification
After successfully passing the exam, you can apply for one of the credentials shown below. You will receive the certificate once you comply with all the requirements related to the selected credential.
PECB Certified ISO/IEC 42001 Provisional Auditor
Exam: PECB Certified ISO/IEC 42001 Lead Auditor exam or equivalent
Professional experience: None
MS audit/assessment experience: None
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Auditor
Exam: PECB Certified ISO/IEC 42001 Lead Auditor exam or equivalent
Professional experience: Two years: One year of work experience in AI
MS audit/assessment experience: Audit activities: a total of 200 hours
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Lead Auditor
Exam: PECB Certified ISO/IEC 42001 Lead Auditor exam or equivalent
Professional experience: Five years: Two years of work experience in AI
MS audit/assessment experience: Audit activities: a total of 300 hours
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Senior Lead Auditor
Exam: PECB Certified ISO/IEC 42001 Lead Auditor exam or equivalent
Professional experience: Ten years: Seven years of work experience in AI
MS audit/assessment experience: Audit activities: a total of 1,000 hours
Other requirements: Signing the PECB Code of Ethics
NEXT STEP
No recommandation
CONTENT
Day 1: Introduction to the artificial intelligence management system and ISO/IEC 42001
Day 2: Audit principles and the preparation for and initiation of an audit
Day 3: On-site audit activities
Day 4: Closing of the audit
€2.745
Klassikaal
max 16
ISO IEC 42001 Lead Auditor (PECB certified) eLearning + exam [ISO42001LA-EL]
OVERVIEW
ISO/IEC 42001 Lead Auditor training course enables you to gain the necessary expertise to audit artificial intelligence management systems (AIMS) by applying widely recognized audit principles, procedures, and techniques.
Artificial intelligence (AI) has become integral to the success of many organizations by enhancing efficiency through automation and improving decision-making by utilizing advanced data analytics. However, organizations should ensure the appropriate and ethical use of AI. ISO/IEC 42001 enables organizations to implement appropriate processes and controls to ensure the responsible use and management of AI system.
As the number of organizations seeking ISO/IEC 42001 compliance increases, there is a simultaneous surge in demand for skilled auditors possessing the necessary knowledge to assess and verify compliance. Therefore, PECB has developed the ISO/IEC 42001 Lead Auditor training course to empower participants with the knowledge and skills essential for planning and conducting ISO/IEC 42001 audits based on best audit practices.
The ISO/IEC 42001 Lead Auditor training course is beneficial for professionals seeking to stay ahead of the competition. This training course equips you with the expertise needed to navigate the intricate realm of AI-influenced organizational frameworks, ensuring you are well-prepared to contribute to the success of organizations in this transformative era.
After finishing the training course, you will be eligible to take the exam. After passing the exam, you will be able to apply for the “PECB Certified ISO/IEC 42001 Lead Auditor” credential. This certification proves your professional expertise in auditing organizations against ISO/IEC 42001 based on best auditing practices.
This training course is intended for:
- Individuals with a background in auditing, whether internal or external, seeking to specialize in auditing AI management system
- Managers or consultants seeking to master the AI management system audit process
- Individuals responsible for maintaining conformity with the AI management system requirements in an organization
- Expert advisors in AI management
- Professionals involved in analyzing and understanding business requirements for AI implementation
- Individuals involved in the development and implementation of AI solutions and in designing the architecture of AI systems
OBJECTIVES
After completing this training course, you will be able to:
Explain the fundamental concepts and principles of an AI management system based on ISO/IEC 42001
Interpret the ISO/IEC 42001 requirements for an AI management system from the perspective of an auditor
Evaluate the AI management system conformity to ISO/IEC 42001 requirements in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO/IEC 42001 compliance audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Manage an ISO/IEC 42001 audit program
CONTENT
Day 1: Introduction to the artificial intelligence management system and ISO/IEC 42001
Day 2: Audit principles and the preparation for and initiation of an audit
Day 3: On-site audit activities
Day 4: Closing of the audit
€490
E-Learning
ISO/IEC 42001 Artificial Intelligence Management System Lead Implementor (PECB Certified) - Including Exam [ISO42001LI]
VIRTUAL TRAINING CENTER
ma 10 aug. 2026
en 3 andere data
OVERVIEW
The ISO/IEC 42001 Lead Implementer training course provides the participants with the essential competencies needed to effectively plan, implement, manage, monitor, maintain, and continually improve an artificial intelligence management system (AIMS).
Artificial intelligence (AI) is becoming a driving force in today’s technology landscape. Its application has spanned across numerous sectors. Its rapid expansion brought unique challenges and considerations that demand specific expertise to ensure its effective implementation and responsible management. The PECB ISO/IEC 42001 Lead Implementer training course is your gateway to mastering the practical implementation and responsible management of AI management system.
The PECB ISO/IEC 42001 Lead Implementer training course is designed to prepare you to implement AI management system in accordance with ISO/IEC 42001. It provides you with the necessary competencies to effectively translate AI strategies into actionable solutions. It aims to provide a comprehensive understanding of AI implementation best practices and a framework for its successful integration within organizations, equipping you with the hands-on expertise to drive AIMS implementation projects.
After successfully completing the course and passing the exam, you can apply for the “PECB Certified ISO/IEC 42001 Lead Implementer” credential that demonstrates your ability to effectively implement AI strategies.
Updated 4/2026
OBJECTIVES
After successfully completing the training course, you will be able to:
Explain the fundamental concepts and principles of an AIMS based on ISO/IEC 42001
Interpret the ISO/IEC 42001 requirements for an AIMS from the perspective of an implementer
Initiate and plan the implementation of an AIMS based on ISO/IEC 42001 by utilizing PECB’s IMS2 Methodology and other best practices
Support an organization in operating, maintaining, and continually improving an AIMS based on ISO/IEC 42001
Prepare an organization to undergo a third party certification audit
AUDIENCE
This training course is intended for:
- Professionals responsible for overseeing and managing AI projects
- Consultants advising on AI implementation strategies
- Expert advisors and specialists aiming to master the practical implementation of AIMS in accordance with ISO/IEC 42001
- Individuals tasked with ensuring that AI projects adhere to AI requirements within an organization
- Members of AIMS implementation teams involved in the implementation of AI systems
- Executives and managers seeking to make informed decisions regarding AI implementation and its alignment with ISO/IEC 42001
CERTIFICATION
Examination
The “PECB Certified ISO/IEC 42001 Lead Implementer” exam meets all the PECB Examination and Certification Program (ECP) requirements. It covers the following competency domains:
Domain 1: Fundamental principles and concepts of an artificial intelligence management system (AIMS)
Domain 2: Artificial intelligence management system requirements
Domain 3: Planning of an AIMS implementation based on ISO/IEC 42001
Domain 4: Implementation of an AIMS based on ISO/IEC 42001
Domain 5: Monitoring and measurement of an AIMS based on ISO/IEC 42001
Domain 6: Continual improvement and preparation for an AIMS certification audit
Certification
After passing the exam, you can apply for one of the credentials listed in the table below. You will receive a certification once you fulfill all the requirements of the selected credential.
PECB Certified ISO/IEC 42001 Provisional Implementer
Exam: PECB Certified ISO/IEC 42001 Lead Implementer exam or equivalent
Professional experience: None
AIMS project experience: None
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Implementer
Exam: PECB Certified ISO/IEC 42001 Lead Implementer exam or equivalent
Professional experience: Two years: At least one year in artificial intelligence
AIMS project experience: At least 200 hours of project activities
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Lead Implementer
Exam: PECB Certified ISO/IEC 42001 Lead Implementer exam or equivalent
Professional experience: Five years: At least two years in artificial intelligence
AIMS project experience: At least 300 hours of project activities
Other requirements: Signing the PECB Code of Ethics
PECB Certified ISO/IEC 42001 Senior Lead Implementer
Exam: PECB Certified ISO/IEC 42001 Lead Implementer exam or equivalent
Professional experience: Ten years: At least seven years in artificial intelligence
AIMS project experience: At least 1,000 hours of project activities
Other requirements: Signing the PECB Code of Ethics
To be considered valid, these activities are considered:
Development of AI-powered solutions
Design of AI-based systems
Management of AI project portfolios
Leading AI innovation teams
Development of AI strategy and roadmap
Implementation of AI governance and compliance programs
Design of AI-based data pipelines
Implementation of AI-powered business intelligence solutions
Development and deployment of AI-powered cybersecurity solutions
Development and implementation of AI-powered autonomous systems
Management and design of AI-based predictive analytics
Development of machine learning models
Training and deployment of language learning models
Implementation of natural language processing (NLP) solutions
Development of sentiment analysis and text classification models
CONTENT
Day 1: Introduction to ISO/IEC 42001 and the initiation of an AIMS implementation
Day 2: Planning the implementation of an AIMS
Day 3: Implementation of an AIMS
Day 4: AIMS monitoring, continual improvement, and preparation for the certification audit
€2.745
Klassikaal
max 16
ITIL® (Version 5) Foundation - Including Exam [ITIL5F]
VIRTUAL TRAINING CENTER
ma 22 jun. 2026
en 9 andere data
OVERVIEW
Tijdens de ITIL® (Version 5) Foundation cursus maakt de deelnemer kennis met de kernconcepten van ITIL® (Version 5), waarbij waardecreatie, moderne Digital Product en Service Managementen continue verbetering centraal staan. Binnen de ITIL® (Version 5)‑context wordt aandacht besteed aan hoe digitale technologieën, waaronder AI, de toepassing van het ITIL® Value System beïnvloeden in een steeds complexere en veranderende omgeving.
Onderwerpen zoals de ITIL® waardeketen, de ITIL® richtinggevende principes en de toepassing van ITIL® Management Practices binnen hedendaagse organisaties komen aan bod. Na afloop is de deelnemer goed voorbereid op het ITIL® (Version 5) Foundation‑examen en in staat om bij te dragen aan de verdere professionalisering van de eigen (IT)‑organisatie.
Voor meer diepgaande kennis, en voor deelnemers zonder ITIL® ‑ervaring, adviseren wij ten zeerste de 3‑daagse ITIL® (Version 5) Foundation‑training.
De 2‑daagse ITIL® (Version 5) Foundation‑training is bij uitstek geschikt voor iedereen die al ervaring heeft met ITIL® en via deze kortere route het certificaat wil behalen.
Het cursusmateriaal en het examen zijn momenteel uitsluitend beschikbaar in het Engels.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
Na afronding van deze cursus kan de deelnemer:
de kernconcepten van digitaal product- en servicemanagement begrijpen
servicerelaties begrijpen
de ITIL Vier Dimensies van product- en servicemanagement begrijpen
het ITIL Value System (ITIL VS) begrijpen
begrijpen hoe de ITIL Richtinggevende Principes een organisatie kunnen helpen bij het adopteren en aanpassen van servicemanagement
het ITIL Product- en Service Lifecycle-model en de waardeketenactiviteiten begrijpen
ITIL Management Practices begrijpen
de voordelen van waardestroommapping en -management begrijpen
begrijpen hoe AI ITIL beïnvloedt, wat AI Governance is en hoe ITIL samenwerkt met andere frameworks (PRINCE2® en DevOps)
AUDIENCE
Deze cursus is bedoeld voor IT-professionals op alle niveaus en voor iedereen die betrokken is bij het ontwerpen, bouwen, opleveren en managen van moderne digitale producten en services.
CERTIFICATION
Recommended preparation for exam(s):
ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee and this is an English exam.
NEXT STEP
The following courses are recommended for further study:
ITIL5 Service
ITIL5 Product
ITIL5 Experience
Monitor, Support and Fulfil
Plan, implement and control
Collaborate, assure and improve
ITIL5 Strategy
CONTENT
Module 1
Key ITIL terms and definitions
Product and service management
Experience, Strategy and Transformation
Service offerings
Value cocreation
Service Relationships
Module 2
The ITIL Four Dimensions of Product and Service Management
Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors
Module 3
The ITIL Product and Service Lifecycle
Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities
Module 4
The ITIL Value System
Components of the ITIL Value System
The ITIL Guiding Principles
Governance
Value chain
Management practices
The ITIL Continual Improvement Model
Module 5
Value stream identification, mapping, and management
Key concepts of value stream mapping and management
Application of value streams
Purpose of value stram mapping and management
Module 6
ITIL and AI
Introduction to AI
ITIL and AI Governance
Module 7
ITIL and other frameworks
ITIL and DevOps
ITIL and PRINCE2
Exam Prep
On the final day of the course, once the content has all been completed, the trainer will be able to go through some exam prep with you to ensure the class is ready to book/complete their exam. This is not available on the 2 day version, due to time restraints.
€1.945
Klassikaal
max 16
ITIL® (Version 5) Foundation (2 days) - Including Exam [ITIL5F-2]
VIRTUAL TRAINING CENTRE
do 23 jul. 2026
en 9 andere data
OVERVIEW
Tijdens de ITIL® (Version 5) Foundation cursus maakt de deelnemer kennis met de kernconcepten van ITIL® (Version 5), waarbij waardecreatie, moderne Digital Product en Service Managementen continue verbetering centraal staan. Binnen de ITIL® (Version 5)‑context wordt aandacht besteed aan hoe digitale technologieën, waaronder AI, de toepassing van het ITIL® Value System beïnvloeden in een steeds complexere en veranderende omgeving.
Onderwerpen zoals de ITIL® waardeketen, de ITIL® richtinggevende principes en de toepassing van ITIL® Management Practices binnen hedendaagse organisaties komen aan bod. Na afloop is de deelnemer goed voorbereid op het ITIL® (Version 5) Foundation‑examen en in staat om bij te dragen aan de verdere professionalisering van de eigen (IT)‑organisatie.
De 2‑daagse ITIL® (Version 5) Foundation‑training is bij uitstek geschikt voor iedereen die al ervaring heeft met ITIL® en via deze kortere route het certificaat wil behalen.
Voor meer diepgaande kennis, en voor deelnemers zonder ITIL® ‑ervaring, adviseren wij ten zeerste de 3‑daagse ITIL® (Version 5) Foundation‑training.
Het cursusmateriaal en het examen zijn momenteel uitsluitend beschikbaar in het Engels.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
Na afronding van deze cursus kan de deelnemer:
de kernconcepten van digitaal product- en servicemanagement begrijpen
servicerelaties begrijpen
de ITIL Vier Dimensies van product- en servicemanagement begrijpen
het ITIL Value System (ITIL VS) begrijpen
begrijpen hoe de ITIL-richtinggevende principes een organisatie kunnen helpen bij het adopteren en aanpassen van servicemanagement
het ITIL Product- en Service Lifecycle-model en de waardeketenactiviteiten begrijpen
ITIL Management Practices begrijpen
de voordelen van waardestroommapping en -management begrijpen
begrijpen hoe AI ITIL beïnvloedt, wat AI-governance is en hoe ITIL samenwerkt met andere frameworks (PRINCE2® en DevOps)
AUDIENCE
Deze cursus is bedoeld voor IT-professionals op alle niveaus en voor iedereen die betrokken is bij het ontwerpen, bouwen, opleveren en managen van moderne digitale producten en services.
CERTIFICATION
Recommended preparation for exam(s):
ITIL® 5 Foundation Certificate in IT Service Management This is a pre-requisite for other ITIL® 5 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The pass mark is 65% (26 out of 40) Cost of the exam is included in the course fee and this is an English exam.
NEXT STEP
De volgende opleidingen worden aanbevolen voor verdere verdieping:
ITIL® 5 Service
ITIL® 5 Product
ITIL® 5 Experience
Monitor, Support and Fulfil
Plan, Implement and Control
Collaborate, Assure and Improve
ITIL® 5 Strategy
CONTENT
Module 1
Key ITIL terms and definitions
Product and service management
Experience, Strategy and Transformation
Service offerings
Value cocreation
Service Relationships
Module 2
The ITIL Four Dimensions of Product and Service Management
Introduction to the ITIL Four Dimensions of Product and Service Management
Internal factors and External factors
Module 3
The ITIL Product and Service Lifecycle
Introduction to ITIL Product and Service Lifecycle
Purpose and Scope of ITIL Product and Service Lifecycle activities
Module 4
The ITIL Value System
Components of the ITIL Value System
The ITIL Guiding Principles
Governance
Value chain
Management practices
The ITIL Continual Improvement Model
Module 5
Value stream identification, mapping, and management
Key concepts of value stream mapping and management
Application of value streams
Purpose of value stram mapping and management
Module 6
ITIL and AI
Introduction to AI
ITIL and AI Governance
Module 7
ITIL and other frameworks
ITIL and DevOps
ITIL and PRINCE2
€1.345
Klassikaal
max 16
ITIL® (Version 5) Foundation Bridge – Including Exam [ITIL5F-B]
Nieuwegein (Iepenhoeve 5)
vr 10 jul. 2026
en 9 andere data
OVERVIEW
Deze cursus is ontworpen om u snel op de hoogte te brengen van de uitbreidingen die zijn toegevoegd aan ITIL® (Versie 5) Foundation, ervan uitgaande dat u ervaring en/of certificering heeft in ITIL® 4. Dit is tevens een mogelijkheid om uw huidige certificering in slechts één dag te upgraden naar de nieuwe Versie 5.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
Aan het einde van deze cursus kan de deelnemer:
de belangrijkste verschillen tussen ITIL 4 en ITIL 5 beschrijven
de bijgewerkte concepten, terminologie en structurele wijzigingen die in ITIL 5 zijn geïntroduceerd uitleggen
analyseren hoe ITIL 5 het value system en de value chain versterkt
updates in practices, governance en de aanpak voor continual improvement interpreteren
beoordelen hoe ITIL 5 moderne operating models ondersteunt, waaronder cloud-gebaseerde en AI-enabled services
bijgewerkte ITIL 5-concepten toepassen binnen praktijkgerichte organisatorische contexten
zich effectief voorbereiden op het ITIL® 5 Foundation Bridge-examen
AUDIENCE
Houders van een ITIL® 4-certificaat, op elk niveau, die op een snelle en eenvoudige manier inzicht willen krijgen in de belangrijkste uitbreidingen van ITIL® (Versie 5) Foundation.
CERTIFICATION
Aanbevolen examenvoorbereiding voor:
ITIL® 5 Foundation Certificate in IT Service Management (Bridge-examen)
Het examen duurt 30 minuten, is gesloten boek en bestaat uit meerkeuzevragen. Het examen wordt afgenomen na afronding van de cursus. Examenvouchers worden bij deze cursus verstrekt. Dit is een verkort examen dat zich uitsluitend richt op de wijzigingen tussen Versie 4 en Versie 5. De voucher heeft een geldigheid van 12 maanden. Het examen dient binnen deze periode te worden ingepland. De kosten van het examen zijn inbegrepen in het cursusbedrag.
NEXT STEP
De volgende opleidingen worden aanbevolen voor verdere studie:
ITIL® (Versie 5) Advanced Levels
CONTENT
Introductie tot ITIL 5
Overzicht van de evolutie van ITIL van eerdere versies naar ITIL 5
Waarom servicemanagement zich moet aanpassen in het tijdperk van AI, cloud en automatisering
Herhaling van ITIL 4-kerncomponenten die relevant zijn voor de Bridge
Belangrijkste structurele en conceptuele updates
Wijzigingen in het value system
Verbeteringen aan de value chain
Bijgewerkte richtinggevende principes en hun praktische toepassing
Terminologiewijzigingen en verduidelijkte definities
Updates en verfijningen van practices
Overzicht van bijgewerkte practices in ITIL 5
Governance- en risico-overwegingen binnen het bijgewerkte framework
Verfijningen in continual improvement en prestatiemeting
Afstemming op digitaal en modern servicemanagement
Hoe ITIL 5 cloud-first en hybride omgevingen ondersteunt
Integratie met DevOps, automatisering en agile manieren van werken
Integratie met PRINCE2®
Het benutten van data-gedreven besluitvorming binnen servicemanagement
Afstemmen van ITIL 5 op organisatietransformatiedoelstellingen
Toepassen van ITIL 5 binnen uw organisatie
Impactanalyse: de overgang van ITIL 4 naar ITIL 5
Managen van stakeholdercommunicatie en change
Verankeren van bijgewerkte practices in operationele workflows
Teams voorbereiden op certificering en adoptie
Structuur en opzet van het Bridge-examen
Vraagtypen en examentechnieken
Kennisconsolidatie en door de instructeur begeleide herhaling
€1.045
Klassikaal
max 16
ITIL® (Version 5) Experience - Including Exam [ITIL5MP-E]
VIRTUAL TRAINING CENTER
ma 20 jul. 2026
en 9 andere data
OVERVIEW
This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
After you complete this course you will be able to:
Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
Connect decision-making to real-world outcomes, improving returns, sharpening positioning, and strengthening executive alignment.
Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.
AUDIENCE
This course is aimed at:
- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals
CERTIFICATION
Recommended preparation for exam(s):
ITIL® (Version 5) Experience
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
NEXT STEP
The following courses are recommended for further study:
ITIL® (Version 5) Transformation
CONTENT
Module 1: Key ITIL® terms and definitions
1.1 Key concepts of ITIL®
1.2 Key concepts of Experience
Module 2: ITIL® Experience
2.1 Service Stakeholders
2.2 Experience and the ITIL® Four Dimensions
2.3 Experience in the ITIL® Product and Service Lifecycle
Module 3: Capturing experience
3.1 Key concepts of experience capture
3.2 Experience evidence.
Module 4: Service Journey
4.1 Service relationships, agreements, and journeys
4.2 Organizations
4.3 Consumer stakeholders
4.4 Provider stakeholders
4.5 Digital experience improvement
Module 5: ITIL® and AI
5.1 Experience management in the AI context
5.2 AI Governance
Module 6: ITIL® and other frameworks
6.1 ITIL® and DevOps
6.2 ITIL® and PRINCE2®
€2.195
Klassikaal
max 16
ITIL® (Version 5) Product - Including Exam [ITIL5MP-P]
VIRTUAL TRAINING CENTER
wo 5 aug. 2026
en 9 andere data
OVERVIEW
This module provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
After you complete this course you will be able to:
Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
Reduce silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation.
Apply ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
Position integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes.
AUDIENCE
This course is aimed at:
- Individuals continuing their journey in service management
- Product and digital delivery roles
- Service management and delivery roles
- Architecture and design roles
- Software and application development teams
CERTIFICATION
Recommended preparation for exam(s):
ITIL® (Version 5) Product
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
NEXT STEP
The following courses are recommended for further study:
ITIL® (Version 5) Transformation
CONTENT
Module 1: Digital Products and Services
1.1 Introduction to digital products and services.
1.2 The ITIL® Product and Service Lifecycle management activities.
Module 2: Discover
2.1 Key concepts and practices of the 'discover' activity.
2.2 Steps and outputs of the 'discover' activity.
2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
3.1 Key concepts and practices of the ‘design’ activity.
3.2 Steps and outputs of the ‘design’ activity.
3.3 Success factors and metrics of the ‘design’ activity.
Module 4: Acquire
4.1 Key concepts and practices of the 'acquire' activity.
4.2 Steps and outputs of the 'acquire' activity.
4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
5.1 Key concepts and practices of the 'build' activity.
5.2 Steps and outputs of the 'build' activity.
5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
6.1 Key concepts and practices of the 'transition' activity.
6.2 Steps and outputs of the 'transition' activity.
6.3 Success factors and metrics of the ‘transition’ activity.
Module 7: Operate
7.1 Key concepts and practices of the ‘operate’ activity.
7.2 Steps and outputs of the ‘operate’ activity.
7.3 Success factors and metrics of the ‘operate’ activity.
Module 8: Deliver
8.1 Key concepts and practices of the ‘deliver’ activity.
8.2 Steps and outputs of the ‘deliver’ activity.
8.3 Success factors and metrics of the ‘deliver’ activity.
Module 9: Support
9.1 Key concepts and practices of the ‘support’ activity.
9.2 Steps and outputs of the ‘support’ activity.
9.3 Success factors and metrics of the ‘support’ activity.
Module 10: Lifecycle Management
10.1 Managing the End-to- End Lifecycle.
10.2 ITIL®, AI and other frameworks.
€2.195
Klassikaal
max 16
ITIL® (Version 5) Service - Including Exam [ITIL5MP-S]
VIRTUAL TRAINING CENTER
ma 20 jul. 2026
en 9 andere data
OVERVIEW
This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.
The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Updated 4/2026
OBJECTIVES
After you complete this course you will be able to:
Apply ITIL® principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.
AUDIENCE
This course is aimed at:
- Service management and service delivery professionals
- Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams
CERTIFICATION
Recommended preparation for exam(s):
ITIL® (Version 5) Service
The exam is 90 minutes long, 40 multiple choice questions.
Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
NEXT STEP
The following courses are recommended for further study:
ITIL® (Version 5) Transformation
CONTENT
Module 1: Digital Products and Services
1.1 Introduction to digital products and services.
1.2 The ITIL® Product and Service Lifecycle management activities.
Module 2: Discover
2.1 Key concepts and practices of the 'discover' activity.
2.2 Steps and outputs of the 'discover' activity.
2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
3.1 Key concepts and practices of the ‘design’ activity.
3.2 Steps and outputs of the ‘design’ activity.
3.3 Success factors and metrics of the ‘design’ activity.
Module 4: Acquire
4.1 Key concepts and practices of the 'acquire' activity.
4.2 Steps and outputs of the 'acquire' activity.
4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
5.1 Key concepts and practices of the 'build' activity.
5.2 Steps and outputs of the 'build' activity.
5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
6.1 Key concepts and practices of the 'transition' activity.
6.2 Steps and outputs of the 'transition' activity.
6.3 Success factors and metrics of the ‘transition’ activity.
Module 7: Operate
7.1 Key concepts and practices of the ‘operate’ activity.
7.2 Steps and outputs of the ‘operate’ activity.
7.3 Success factors and metrics of the ‘operate’ activity.
Module 8: Deliver
8.1 Key concepts and practices of the ‘deliver’ activity.
8.2 Steps and outputs of the ‘deliver’ activity.
8.3 Success factors and metrics of the ‘deliver’ activity.
Module 9: Support
9.1 Key concepts and practices of the ‘support’ activity.
9.2 Steps and outputs of the ‘support’ activity.
9.3 Success factors and metrics of the ‘support’ activity.
Module 10: Lifecycle Management
10.1 Managing the End-to- End Lifecycle.
10.2 ITIL®, AI and other frameworks.
€2.195
Klassikaal
max 16