Opleiding: ITIL®5 Foundation e-learning including examvoucher (English)

With the ITIL® 5 Foundation e-learning from Lagant, you learn how organizations design and manage digital products and services so they deliver measurable value to customers and stakeholders.

The ITIL 5 Foundation e-learning offers flexible online learning. You can follow the course whenever it suits you and study at your own pace.
The e-learning aligns with current developments. ITIL 5 helps organizations deal with digital transformation and AI-driven services.
The content is directly applicable in practice. You will learn how to structurally improve service management and digital service delivery within your organization.
After completing the e-learning, you will be ready to obtain the official ITIL Foundation certificate from PeopleCert.

The ITIL® 5 Foundation e-learning is a comprehensive and flexible online training that helps you master the fundamentals of modern service management. ITIL® 5 is a globally recognized framework that enables organizations to effectively design, deliver, and continually improve digital products and services.

With this e-learning course, you will develop a solid understanding of the key principles of ITIL 5 service management. The training prepares you step by step for the official ITIL® 5 Foundation exam, enabling you to demonstrate that you understand and can apply the core concepts and practices of ITIL.

The e-learning is fully online and consists of interactive modules that you can complete at your own pace. This makes the training ideal for professionals who want the flexibility to study alongside their work.

The content has been developed by experienced ITIL specialists and includes clear explanations, practical examples, and useful tips to help you better understand the material. In addition, you will have access to practice exams that allow you to test your knowledge and prepare thoroughly for the official exam.

The ITIL® 5 Foundation e-learning is suitable for IT professionals, service managers, product owners, consultants, project managers and other professionals who design, deliver or improve digital services and prefer to study at their own pace.

The ITIL® 5 Foundation e-learning is structured in clear, practical modules that guide you step by step through the core concepts of modern service management. Each module builds on the previous one, helping you develop a solid understanding of how organizations create value with digital products and services.

Introduction to Modern Service Management:
The program starts with an introduction to modern service management and the role of ITIL in digital organizations.
You will learn how organizations design and deliver services that create value for customers and stakeholders.
Topics in this module include the fundamentals of ITIL, the concept of value creation, and the importance of collaboration between business and IT.

Value Creation in Digital Services:
In this module you explore how organizations create value through digital products and services.
You will learn how customer needs, outcomes, costs and risks influence the design and delivery of services.
The module also introduces service relationships and customer journeys, helping you understand how service quality and user experience contribute to measurable value.

The Four Dimensions of Service Management:
This module focuses on the four dimensions of service management, which provide a holistic view of how services are designed, delivered and improved.
You will learn how organizations align people, processes, technology and partners to deliver consistent and reliable services. The module explains how these dimensions interact and how they support effective service management.

The ITIL Service Value System:
The next module introduces the ITIL Service Value System (SVS) and the guiding principles of ITIL.
You will learn how organizations translate demand and opportunities into valuable services through an integrated system of practices, governance and continual improvement.
This module helps you understand how ITIL supports organizations in managing services in complex and rapidly changing environments.

ITIL Practices in Service Management:
In this module you learn about the key ITIL practices that support modern service management.
The focus is on practices that help organizations deliver reliable, high-quality services and respond effectively to incidents and changes.
You will gain insight into practices such as incident management, problem management, service request management and change enablement, and how these practices contribute to stable and efficient service delivery.

Continual Improvement:
The final module focuses on continual improvement.
You will learn how organizations evaluate and improve services, processes and ways of working in order to create more value over time.
You will also learn how to apply improvement thinking within teams and organizations, ensuring that service management remains adaptable and future-proof.

With this e-learning you will learn how organizations manage digital services according to ITIL.You will learn the core principles of ITIL service management and how organizations create value with digital services. You will also become familiar with important concepts such as outcomes, costs and risks. In addition, you will discover how customer journeys and service quality contribute to better service delivery.
You will also learn how the four dimensions of service management work together and how the product and service lifecycle helps organizations continuously improve their services.

 After completing the training, you will understand how ITIL supports organizations in creating agile and future-proof service delivery.

E-learning

E-learning

Agile Service Management, DevOps Fundamentals of Lean IT