Opleiding: ITIL® (Version 5) AI Governance - Including Exam [ITIL5AIG]

OVERVIEW

ITIL® AI Governance (Version 5) is for all organizations and people aiming to accelerate success with AI.

It provides practical guidance for governing AI responsibly, effectively, and at scale - helping organizations and professionals capture AI's opportunities while managing its risks. In a world where AI is becoming the default, it helps you:

- Establish clear accountability and oversight for AI across the organization

- Balance innovation, ethics, and compliance without compromising speed or agility

- Stay AI-native while remaining human-centric, so people keep meaningful control of AI outcomes

- Scale the use of AI responsibly and turn ambition into measurable, sustainable value.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Updated 07/2026

OBJECTIVES

After you complete this course you will be able to:

• Understand the fundamentals of AI, governance, AI governance and describe the relationship between governance, management, leadership, corporate governance, IT governance, and AI governance.
• Define key AI concepts and explain how AI types, characteristics, and the ITIL® AI Capability Model influence AI behaviour, use cases, risks, and governance needs and understand their uses across industries and organizational functions.
• Explain how AI creates value, supports outcomes, and introduces opportunities, threats, risks, and trade-offs across industries, organizational functions, strategy, transformation, and sustainability.
• Describe AI risks, ethical principles, countermeasures, and how these shape AI governance requirements and controls.
• Use the ITIL® AI Governance Model and ITIL® AI Governance Improvement Model to assess, stress-test, establish, adapt, implement, maintain, and assure AI governance.
• Apply AI governance across practical scenarios, complementary frameworks, regulation, suppliers, external standards, third-party AI governance, and end to-end delivery and operational environments.

AUDIENCE

This course is aimed at:

Professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers

CERTIFICATION

Recommended preparation for exam(s):

• ITIL® (Version 5) AI Governance

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

NEXT STEP

The following courses are recommended for further study:

• ITIL® (Version 5) Foundation
• ITIL® (Version 5) Service
• ITIL® (Version 5) Experience
• ITIL® (Version 5) Product
• ITIL® (Version 5) Transformation

CONTENT

Module 1: The AI World and the need for AI Governance

Module 2: What is Governance?

Module 3: What is AI and why we need AI Governance?

Module 4: Risk, Strategy, and the Consequences of Getting it Wrong

Module 5: ITIL® as a Governance Toolkit

Module 6: ITIL® AI Governance Improvement Model: Assess and Design

Module 7: ITIL® AI Governance Improvement Model: Implement and Maintain

Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function

Module 9: Connecting AI with Complementary Frameworks