Opleiding: ITIL ® 5 Foundation (incl. exam voucher)
ITIL® Foundation (Version 5) introduces you to the key concepts of digital product and service management. You will establish a common language that enables effective practice and collaboration across different organizations. The course provides an overview of how to create, deliver, and continually improve products and services to ensure they provide real value. You will learn how the framework has evolved to support modern ways of working, such as data-driven decision-making and automation. It also explores the integration of new technologies like artificial intelligence into organizational contexts. Throughout the training, you will discover how to improve performance and outcomes through effective management. The curriculum is designed to be adaptable to various levels of organizational maturity.
Who is this course for?
- Digital product and service management professionals.
- Managed service providers.
- Digital product vendors.
What will you learn?
In this training, you will gain an understanding of how value is co-created through the management of digital products and services. You will also explore how the ITIL framework supports modern technologies and contemporary ways of working.
- Key ITIL terms and definitions relating to digital product and service management.
- The ITIL Four Dimensions, including organizations, people, partners, suppliers, information, technology, value streams, and processes.
- The ITIL Product and Service Lifecycle activities, such as discover, design, acquire, build, transition, operate, deliver, and support.
- The ITIL Value System, which encompasses guiding principles, governance, and the value chain.
- ITIL and Artificial Intelligence (AI), including AI governance and how AI assists in the service development lifecycle.
