Opleiding: WFM Fundamentals Training (3-daags)
Elevate Your Workforce Management Skills
Are you a Workforce Management professional looking to build your knowledge and expertise in your contact center? Take advantage of our WFM Fundamentals training. One of our experts leads this training, which offers a unique blend of WFM basics, Excel skills, terminology and the opportunity to connect with peers.
Program Overview
This 3-day training program is designed for individuals without prior Workforce Management (WFM) experience who wish to learn the basic principles of WFM. By the end of this course, participants will have a comprehensive understanding of the entire WFM process, the connections between different process steps, and an acquaintance with the most commonly used WFM terms.
No explicit prior knowledge of WFM is required for this training.
Key Components:
- Insight into the total WFM process
- Basic terms and definitions of WFM
- WFM calculation methods
- Using Excel for WFM
Training Days:
- November 5, 2026
- November 12, 2026
- November 19, 2026
This training is led by a trainer who speaks both English and Dutch. Sessions are conducted in English by default, and in Dutch when all participants are Dutch-speaking. Training takes place online by default, but in-person sessions can be arranged in Amstelveen or Zeist. Contact us to discuss the options that work best for you.
Duration and Fees:
- 3 days
- €2,890 (excl. VAT)
Registration
This training is delivered online via Google Meet. If you would prefer the training to take place on location, this may be arranged on request. Please contact us to discuss the available options.
We invite you to join this comprehensive training programme and enhance your forecasting expertise. Feel free to reach out if you would like further details. We look forward to supporting your professional development in WFM.
