Opleidingen

Opleiding: AI+ Customer Service Practitioner™ eLearning

Formerly known as AI+ Customer Service™

Enhance Customer Experiences: Employ AI-Powered Service Solutions

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale
Course Overview
  • Course Introduction Preview
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
  • 1.1 Overview of AI
  • 1.2 Relevance of AI in Customer Service
Module 2: Understanding AI Technologies
  • 2.1 Overview of Machine Learning
  • 2.2 Natural Language Processing (NLP)
  • 2.3 Deep Learning and Neural Networks
  • 2.4 AI-Driven Analytics
Module 3: Data Collection and Analysis
  • 3.1 Gathering Customer Data
  • 3.2 Data Quality and Integrity
  • 3.3 Analyzing Data for Insights
  • 3.4 Applying Insights to Enhance Customer Service
Module 4: Implementing AI Solutions
  • 4.1 AI Solutions for Customer Service
  • 4.2 Integration into Customer Service Systems
  • 4.3 Training and Change Management
  • 4.4 Measuring the Impact of AI on Customer Service
Module 5: Optimizing Customer Experiences
  • 5.1 Using AI to Create Personalized Customer Interactions
  • 5.2 Increasing Service Efficiency with AI
  • 5.3 Case Studies: Successful AI Implementations in Customer Service
Module 6: Ethical Considerations and Trust
  • 6.1 Ethical AI Use in Customer Service
  • 6.2 Building Trust through Transparency
  • 6.3 Compliance with Data Privacy Regulations
Module 7: Future of AI in Customer Service
  • 7.1 Emerging Trends and Advancements in AI Technologies
  • 7.2 Innovative Use Cases for AI in Customer Service
  • 7.3 Preparing for AI Evolution in Customer Service
  • 7.4 Ethical and Societal Considerations
Module 8: Creating an AI Strategy for Your Organization
  • 8.1 Developing Strategic Plan for AI Implementation and Evolution
  • 8.2 Cultivating an AI-Driven Culture
  • 8.3 Overcoming Challenges and Measuring Success
Optional Module: AI Agents for Customer Service
  • 1. What Are AI Agents
  • 2. Types of AI Agents
  • 3. Applications and Trends of AI Agents in Customer Service
Tools you will explore
  • Zendesk
  • Freddy AI
  • Octane AI
  • Rul.ai

Online proctored exam included, with one free retake.
Exam format:

50 questions, 70% passing, 90 minutes, online proctored exam

Access to all materials and exams is provided for 365 days after delivery.

Instructor-led OR Self-paced course + Official exam + Digital badge

Meer...
€225
Vrij van BTW
Aangeboden door
OC ICT
Onderwerp
Klantenservice / Customer Service
Niveau
Duur
1 dag
Looptijd
8 dagen
Taal
en
Type product
training
Lesvorm
E-Learning
Aantal deelnemers
Min: 3
Max: 999
Keurmerken aanbieder
CRKBO en BTW-vrijstelling
VOI
NRTO
Erkend keurmerk
BTW-vrijstelling