Opleiding: WFM and AI Training (1-daags)
Training Overview
This full-day session provides a clear and practical look at how Artificial Intelligence is influencing Workforce Management. You will work with AI, Machine Learning, and Generative AI in the context of forecasting, staffing, and operational decision-making. The training blends theory with real situations from contact centers so you can see how these techniques apply in practice. Ger Koole and Elena Garlati lead the training, which aims to give WFM professionals the understanding and confidence to use AI methods in their own work.
Topics include
- Non-technical introduction to Machine Learning and AI
- Applications of AI in WFM, with a focus on forecasting and staffing
- Non-technical introduction to Generative AI and Large Language Models
- Application of GenAI to forecasting
- Opportunities and risks of working with GenAI
Practical details
The training takes place on 25 March during working hours in the Netherlands, the fee is €750 (excl. VAT), and participants receive a certificate.
More dates and custom training available on request
Registration
This training is delivered online via Google Meet. If you would prefer the training to take place on location, this may be arranged on request. Please contact us to discuss the available options.
We invite you to join this one-day training programme and enhance your WFM AI expertise. Feel free to reach out if you would like further details. We look forward to supporting your professional development in WFM.
