Opleiding: Customer Centricity Training

Understanding your customers is the key to building successful products. Too often, product teams assume they know what users want without truly engaging with them. This leads to wasted resources...

Understanding your customers is the key to building successful products. Too often, product teams assume they know what users want without truly engaging with them. This leads to wasted resources, low adoption, and missed opportunities. Customer-centricity means making product decisions based on real insights, continuous feedback, and a structured approach to solving customer problems. In this training, you will explore how to shift from assumptions to evidence-based decision-making. You will learn techniques to gather customer insights, co-create solutions with users, and validate ideas before investing heavily in development. By embedding customer-centricity into your processes, you will increase your product’s success, improve customer satisfaction, and create a lasting impact. Why Choose the Customer Centricity Training? Hands-On Learning: Engage in practical exercises, work on your own product, and interactive workshops to apply customer-centricity principles. Proven Frameworks: Gain access to industry-recognized methodologies, such as customer journey mapping, design sprints, and iterative prototyping. Expert-Led Instruction: Learn from experie...