Opleiding: ITIL® 4 Practitioner: Continuous Improvement E-Learning with Exam [E-ITIL4P-CAI-CI-GEL]

OVERVIEW

The ITIL 4 Practitioner: Continual Improvement course focuses on providing an understanding of the key concepts, principles, value and challenges of the Continual Improvement Practice. It provides best practice guidance on how to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services.

Partner Statement

The ITIL® 4 Practitioner: Continual Improvement course is provided by GEL, an ATO of PeopleCert.

Copyright Statement

ITIL® is a registered trademark of PeopleCert. Used under licence from PeopleCert. All rights reserved.

OBJECTIVES

ITIL 4 Practitioner: Continual Improvement enables professionals to:

• Key concepts of the Continual Improvement Practice
• Practice Success factors
• Practice processes
• Key roles and competencies in the Practice
• The role of technology and automation in the Practice
• The role of Partners and Suppliers in the Practice
• The ITIL capability model
  

CONTENT

Module 0: Welcome to ITIL 4 Continual Improvement Practice

Duration: 55m

• Module zero introduces you to the course main features, learning plan, aims and objectives, and structure.

Module 1: Key concepts

Duration: 1h

• Module 1 begins by explaining the purpose of the continual improvement practice, along with the key concepts of improvement, vision, business as usual, and improvement register. It then describes the practice success factors (PSFs) of the continual improvement practice, and the key metrics by which they’re measured.

Module 2: Processes, value streams and people

Duration: 1h

• Module 2 explains the two continual improvement practice processes: managing a common approach to continual improvement, and managing continual improvement initiatives.
• It also explains the role of the practice in service value streams, the responsibilities of the key roles of the practice, and how to position the practice in the organizational structure.

Module 3: Enabling the practice

Duration: 1h

• Module 3 starts by explaining automation and tooling, and providing recommendations for the automation of continual improvement.
• The module goes on to discuss partners and suppliers, explaining the dependencies of the practice on third parties and how partners and suppliers can support the practice.
• It also explains how capability criteria support the practice capability development.
  The module ends with recommendations for continual improvement practice success and how they’re supported by the ITIL guiding principles.

Module 4: The practice exams

Duration: 1h 5m

• Module 4 contains two practice tests provided by PeopleCert.

Module 5: ITIL 4 Continual Improvement Practice wrap-up

Duration: 5m

• Module 5 provides information on booking the exam and other courses of interest.