Opleiding: ITIL® 4 Specialist: Collaborate, Assure and Improve - Inclusief Examen [ITIL4P-CAI]

OVERVIEW

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around theITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

OBJECTIVES

• Understand the key concepts of the CAI practices.
• Understand the processes of the CAI practices.
• Understand the roles and competences of the CAI practices.
• Understand how information and technology support and enable the CAI practices.
• Understand the role of partners and suppliers in the CAI practices.
• Understand how the ITIL capability model can be used to develop the CAI practices.
• Understand how the ITIL guiding principles support the CAI practices.

AUDIENCE

Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.

CERTIFICATION

The ITIL® 4 Specialist: Collaborate, Assure and Improve examination will comprise of:

Duration: 90 Minutes

Closed Book: Yes

Format: 60 Questions With 1 Mark Each. No Negative Marking.

Question Type: Standard Classic, Negative, & List

Bloom's Level's: 2 & 3

Pass Mark: 65% Or 39/60

Certification validity : Three (3) years

You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure and Improve) certifications.

CONTENT

Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:

1. Introduction to the CAI practices

2. Relationship Management (RSM)

• Introduction to Relationship Management (RSM)
• Value Streams and Processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

3. Supplier Management (SM)

• Introduction to supplier management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

4. Service level management

• Introduction to service level management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

5. Continual improvement

• Introduction to continual improvement
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

6. Information security management

• Introduction to Information security management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development