Opleiding: Young Professional in Customer Service & Operations
Young Professional in Customer Service & Operations
10 weekly modules on Customer Engagement
Intensive live training & coaching program
Learn all relevant customer engagement skills and develop a robust Mindset. Improve your resistance and mental fitness by weekly intensive coaching. Practice your skills in small groups of max. 5 coached by an experienced professionals.
Program outline & objectives:
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Self-awareness:Yourprogramstartswithacolortestof MyMotivationInsights. This is the basis for your personal manual and development plan that highlights your development priorities and talents.
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Mindset:Developarobust&winningMindsetby10intensive weekly peer group coaching sessions in a small group of max. 5.
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Skills:Learnhowtomasteryouressentialcustomerengagement skills like conflict management, handling rejections and emotional customers in a classroom setting.
Rehearse what you learn in role plays and put your practice skills directly into action in the time between the weekly coaching sessions. During the sessions you will learn to reflect and provide feedback on real life cases. All coaching sessions are online and recorded.
By who:
SalesMoose has 11 experienced coaches with each more than 25 years of relevant experience in all sectors. This is why a thorough understanding of all sectors’ unique challenges is ensured.
