Opleiding: ITIL 4 Strategist: Direct, Plan and Improve- HERKANSING

ITIL 4 Strategist Direct Plan & Improve DPI onderwerpen

• The key concepts of direct, plan & improve
• The scope of what is to be directed and/or planned, and how to use key principles and methods of direction and planning in that context
• The role of governance, risk and compliance (GRC) and how to integrate the principles and methods into the service value system
• How to use the key principles and methods of continual improvement for all types of improvements
• How to use the key principles and methods of communication and organizational change management to direction, planning and improvement
• How to use the key principles and methods of measurement and reporting in direction, planning and improvement
• How to direct, plan and improve value streams and practices

  ITIL 4 Strategist Direct Plan & Improve DPI onderwerpen

  • The key concepts of direct, plan & improve
  • The scope of what is to be directed and/or planned, and how to use key principles and methods of direction and planning in that context
  • The role of governance, risk and compliance (GRC) and how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of continual improvement for all types of improvements
  • How to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • How to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • How to direct, plan and improve value streams and practices