Opleiding: Certified Data Center Facilities Operations Manager - CDFOM® (incl. examen)

Lesmethode :

Klassikaal

Algemeen :

Draag jij verantwoordelijkheid voor het beheer en de beschikbaarheid van een datacenter? Volg dan onze 3-daagse klassikale Certified Datacenter Facilities Operations Manager (CDFOM) training en leer een datacenter op de beste manier in te richten en te beheren. Ook haal je met deze Vijfhart training dé wereldwijd erkende Datacenter Operations Manager certificering. Ontwikkel je expertise op het gebied datacenter beheer en leer van de beste trainers, die wereldwijd werkzaam zijn!

Deze 3-daagse cursus behandelt het beheer van datacenter operaties, zoals: capaciteitsplanning, in- en uit gebruik nemen van equipment, voldoen aan veiligheidsstandaarden en internationale standaarden, omgaan met vendors, incident- en crisismanagement, en het zo eenvoudig, beheersbaar, effectief en efficiënt mogelijk maken en houden van alle uitgevoerde acties.

Certificering

Na afloop van de cursus ben je inhoudelijk voorbereid op het internationaal erkende EPI-examen. Het behaalde certificaat is drie jaar geldig.

Examen op locatie

Standaard maak je het examen op de laatste cursusdag op de cursuslocatie. Het examen wordt digitaal afgenomen via EXIN Online. Je gebruikt hiervoor je eigen laptop met een werkende browser en internetverbinding. De trainer is tijdens het examen aanwezig als supervisor.

Online examen op een later moment

Volg je de cursus via MS Teams, ben je op de laatste cursusdag niet fysiek aanwezig of is er onvoldoende tijd om het examen tijdens de cursus af te nemen? Dan ontvang je een EXIN Anywhere-voucher. Daarmee kun je het examen op een zelfgekozen moment online maken.

Klopt! Deze cursus gaat altijd door (startgarantie).

Doel :

Na afloop kun je een datacenter professioneel inrichten, beheren en optimaliseren, risico’s op downtime beperken en voldoen aan internationale standaarden.

Doelgroep :

Iedereen die dagelijks betrokken is bij de continuïteit en efficiëntie van bedrijfskritische datacenters. Zoals datacenter managers, facilitair managers, IT-managers, operations leads, projectleiders en consultants

Voorkennis :

- Certified Data Center Professional - CDCP®
- Het cursusmateriaal is in het Engels. Een goede beheersing van de Engelse taal is vereist.
- Werkervaring in of rondom een datacenter is gewenst.

Onderwerpen :

- The Datacenter Operations Team
+nbsp;+nbsp;+nbsp;- Criteria and attributes to leadership
+nbsp;+nbsp;+nbsp;- How to set-up an efficient and effective facility management operations team structure
+nbsp;+nbsp;+nbsp;- Defining roles, responsibilities and skill metrics
+nbsp;+nbsp;+nbsp;- Key Performance Objectives (KPO) and appraisals
+nbsp;+nbsp;+nbsp;- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
+nbsp;+nbsp;+nbsp;- Training and assessments
+nbsp;+nbsp;+nbsp;- Shift management, scheduling and roster planning
- Vendor Management
+nbsp;+nbsp;+nbsp;- Vendor selection and qualication
+nbsp;+nbsp;+nbsp;- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
+nbsp;+nbsp;+nbsp;- Key considerations of a vendor agreement for services
+nbsp;+nbsp;+nbsp;- Performance measurement and reporting
- Maintenance Contracts
+nbsp;+nbsp;+nbsp;- Maintenance options
+nbsp;+nbsp;+nbsp;- Main considerations for maintenance agreements
+nbsp;+nbsp;+nbsp;- The practicality in deciding between
+nbsp;+nbsp;+nbsp;- Comprehensive/non-comprehensive maintenance regimes
+nbsp;+nbsp;+nbsp;- Warranty pit falls
+nbsp;+nbsp;+nbsp;- Service reports alignments with maintenance agreements
- Managing Safety & Statutory Requirements
+nbsp;+nbsp;+nbsp;- Statutory and industry compliance/regulations
+nbsp;+nbsp;+nbsp;- Emergency response and safety policies and procedures
+nbsp;+nbsp;+nbsp;- PTW (Permit To Work) requirements and procedures
+nbsp;+nbsp;+nbsp;- General rules and regulations for the Datacenter
+nbsp;+nbsp;+nbsp;- Ergonomic workspace
+nbsp;+nbsp;+nbsp;- SOP's for power outage, re, bomb threat etc.
- Service Level Agreement (SLA) Management
+nbsp;+nbsp;+nbsp;- Defining the Datacenter design limitations
+nbsp;+nbsp;+nbsp;- Defining measurement criteria and reporting
+nbsp;+nbsp;+nbsp;- Alignment of business SLA with vendor SLA
+nbsp;+nbsp;+nbsp;- Defining chance management procedure for installation and de-installation of new equipment
+nbsp;+nbsp;+nbsp;- Reporting and escalation management
- Managing Physical Security
+nbsp;+nbsp;+nbsp;- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
+nbsp;+nbsp;+nbsp;- SOP (Standard Operating Procedures) in managing day to day security access control, such as;
+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;- Entry/exit control and access management
+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;- Permit-To-Work (PTW) and contractor work in progress
+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;- Delivery of goods
+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;+nbsp;- Customer access
+nbsp;+nbsp;+nbsp;- Effective patrols routing and how to ensure 24x7 vigilance
+nbsp;+nbsp;+nbsp;- Handling external threats; crisis/emergency situations
+nbsp;+nbsp;+nbsp;- Security incident management
- Managing Daily Datacenter Operations / Floor Management
+nbsp;+nbsp;+nbsp;- ITSM/ITIL (IT service management) in the Datacenter
+nbsp;+nbsp;+nbsp;- Shift hand-over requirements and procedures
+nbsp;+nbsp;+nbsp;- Asset and inventory management for hardware, software, spares, consumables, etc.
+nbsp;+nbsp;+nbsp;- Floor management procedures and duties such as rack space allocations, management of installers
- Walk Around Duties
+nbsp;+nbsp;+nbsp;- SOP of managing A&A /t-out work-in-progress
+nbsp;+nbsp;+nbsp;- Pre-installation analysis for power, cooling, weight, EMF,re protection and other inuencing factors
+nbsp;+nbsp;+nbsp;- From truck to rack
+nbsp;+nbsp;+nbsp;- Handling of incoming equipment
+nbsp;+nbsp;+nbsp;- Inspection, unpacking and security procedures
+nbsp;+nbsp;+nbsp;- Staging procedure and requirements
+nbsp;+nbsp;+nbsp;- Equipment movement into the computer room
+nbsp;+nbsp;+nbsp;- Finishing up the installation
+nbsp;+nbsp;+nbsp;- De-installation/commissioning procedures
- Capacity Management
+nbsp;+nbsp;+nbsp;- Defining the design limits of the Datacenter
+nbsp;+nbsp;+nbsp;- Setting up thresholds, monitoring and reporting
+nbsp;+nbsp;+nbsp;- Business review and future capacity planning
+nbsp;+nbsp;+nbsp;- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and conguration management solutions
- Cable Management
+nbsp;+nbsp;+nbsp;- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
+nbsp;+nbsp;+nbsp;- Cabling specication & labelling based on ANSI/TIA-606
+nbsp;+nbsp;+nbsp;- In-rack power and network cabling
+nbsp;+nbsp;+nbsp;- Labelling requirements
+nbsp;+nbsp;+nbsp;- Cabling/cable tray layout documentation
- Datacenter Cleaning and Pest Control
+nbsp;+nbsp;+nbsp;- Types of pollution found in Datacenters such as H2S, air-particulates etc.
+nbsp;+nbsp;+nbsp;- Common causes of pollution in the Datacenter
+nbsp;+nbsp;+nbsp;- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
- Best Practices for M&E Maintenance Regime
+nbsp;+nbsp;+nbsp;- Tiered maintenance considerations
+nbsp;+nbsp;+nbsp;- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
+nbsp;+nbsp;+nbsp;- Requirements of a comprehensive maintenance program including descriptions on what should be tested for which type of equipment such as generator,UPS etc.
+nbsp;+nbsp;+nbsp;- The importance and actions for predictive maintenance;thermo-scan, pumps vibration and alignment test, BMS failure and system back-up testing, generator loadtesting etc.
+nbsp;+nbsp;+nbsp;- Annual testing for main equipment like transformer, genset, HT gear, chiller, cooling tower etc;
+nbsp;+nbsp;+nbsp;- Managing on-site /o-sites spares and how to determine which spares to keep on-site
+nbsp;+nbsp;+nbsp;- Daily maintenance routines such as data logging, daily checks, daily measurements, reporting and analysis etc.
- Datacenter Monitoring and Automation
+nbsp;+nbsp;+nbsp;- Datacenter monitoring requirements
+nbsp;+nbsp;+nbsp;- Threshold setting and reporting requirements
+nbsp;+nbsp;+nbsp;- Notication and escalation requirements
+nbsp;+nbsp;+nbsp;- Automated 24hrs helpdesk ticketing systems
+nbsp;+nbsp;+nbsp;- Incident and customer complaint management and change management
+nbsp;+nbsp;+nbsp;- Performance measurement and monitoring requirementssuch as fuel and water consumption, PUE/DCiE etc.
- Managing Documentations/Archives
+nbsp;+nbsp;+nbsp;- Document management standards
+nbsp;+nbsp;+nbsp;- Document management process requirements
+nbsp;+nbsp;+nbsp;- Minimum and desired design documentation set
+nbsp;+nbsp;+nbsp;- Operational management documents
- Equipment Life-Cycle Management
+nbsp;+nbsp;+nbsp;- Policies and procedures governing life cycle management
+nbsp;+nbsp;+nbsp;- Asset management including software and rmware
+nbsp;+nbsp;+nbsp;- Service situations
+nbsp;+nbsp;+nbsp;- Review, triggers and reporting
+nbsp;+nbsp;+nbsp;- Test life cycle
- Mock Exam
- EXAM: Certied Datacenter Facilities Operations Manager