Opleiding: ITIL® 4 Practitioner: Release Management (On-line proctored Exam, Official certification e-Book, Official Training Material Learner Kit, eLearning 12-month access) [PC-ITIL4P-PIC-RM]
OVERVIEW
This 1-day ITIL® 4 Practitioner: Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.
The ITIL 4 Release Management Practice module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Release Management Practice publication.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
e-Learning
Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning.
OBJECTIVES
- Understand the key concepts of the practice.
- Understand the processes of the practice.
- Understand the roles and competences of the practice.
- Understand how information and technology support and enable the practice.
- Understand the role of partners and suppliers in the practice.
- Understand how the ITIL capability model can be used to develop the practice.
- Understand how the ITIL guiding principles support the practice.
CONTENT
Our ITIL® 4 Practitioner: Release Management training course will cover the following topics:
1. Understand the key concepts of the practice
1.1 Explain the purpose of the practice.
1.2 Describe the Practice success factors & key metrics of the practice.
1.3 Explain the key terms/concepts:
a) Release
b) Key concepts for CI/CD
c) Approaches, models, and plans
d) Push/pull conditions
e) Practice success factors
f) Hypothesis and experimentation
g) The processes of the practice.
2. Understand the processes of the practice
2.1 Describe inputs and outputs of the processes.
2.2 Describe the key activities of the processes.
2.3 Know how to integrate the practice in the organization’s value streams.
3. Understand the roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice
a) Release manager
b) Other roles involved in release management
3.2 Know how to position the practice in the organizational structure.
4. Understand how information and technology support and enable the practice
4.1 Apply the recommendations on automation
4.2 Explain the tools application
5. Understand the role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties.
5.2 Explain how partners and suppliers can support the practice.
6. Understand how the ITIL capability model can be used to develop the practice.
7. Understand how ITIL guiding principles help to develop the practice.
