Opleiding: ITIL® 5 Foundation Training (including exam voucher) (English)

ITIL 5 Foundation Training

The ITIL® 5 Foundation with exam voucher training is the training that gets you up to speed with the newest version of the world’s most widely used framework for IT service management. You learn how digital products and services can be set up to deliver measurable value to customers and other stakeholders, and how to make IT service delivery and product development better reflect the needs of the people who rely on them. The focus is on value creation, collaboration and continual improvement, so the framework works for you in daily practice, not just on paper. This course helps you understand ITIL 5 and apply it in your own role, whatever that role looks like within your organization. You finish with the knowledge you need to sit the official ITIL 5 Foundation exam.

Who is this training for?

This training suits anyone who works with or around digital products and services and wants a solid, shared vocabulary for service management: IT professionals, service managers, product owners, team leads and business stakeholders alike. No specific job title or IT background is required, which makes it just as useful for people starting out in service management as for experienced professionals who want to formalize what they already do in practice. Because ITIL 5 is built to apply across an entire organization, it’s also relevant if you work outside a classic IT department but collaborate closely with one. Not sure if this training is the right fit for you? Feel free to get in touch with us.

What will you learn?

• You explain how value and co-creation of value work in digital product and service management
• You recognize the four dimensions of product and service management: organizations and people, value streams and processes, information and technology, and partners and suppliers
• You apply the ITIL service value system: guiding principles, governance, value chains and continual improvement
• You map the ITIL product and service lifecycle: discover, design, acquire, build, transition, operate, deliver and support
• You analyze and manage value streams within digital organizations
• You use ITIL concepts to improve service quality, service relationships and customer journeys
• You prepare for and take the official ITIL (version 5) Foundation exam

Prerequisites

No prior knowledge is required for this training. It’s designed as a genuine starting point, so whether you’re new to service management or bring years of hands-on experience, you’ll be able to follow along. Not sure if your background is sufficient? Get in touch with us via contact or call us on 020 820 83 62.

Practical information

Duration: 2 days
Price: € 1,795 (excl. VAT)
Language: English
Course material: You receive digital English-language course material.
Delivery method: Classroom at our location, hybrid online, or tailored in-company.

Exam Voucher

After completing this training, you can sit the official ITIL (version 5) Foundation exam, certified by PeopleCert, the licensed exam authority behind ITIL. An exam voucher is included in this training, so you don’t need to book or pay for the exam separately. Passing the exam earns you the internationally recognized ITIL (version 5) Foundation certificate, the entry point for further ITIL certification paths such as Practice Manager, Managing Professional and Strategic Leader.

This training prepares you for two official exams. Exam vouchers for both are included and valid for 12 months, so you’ll need to schedule your exams within that period.

ITIL® 5 Managing Professional Transition – Product, Service, Experience

• Duration: 120 minutes
• 60 multiple-choice questions
• Open book exam
• Pass mark: 70%

ITIL® 5 Transformation

• Duration: 90 minutes
• 40 multiple-choice questions
• Open book exam
• Pass mark: 70%

Why SignOn for this training?

There are plenty of ICT training providers in the Netherlands. Yet organizations and professionals choose SignOn time and again. There are concrete reasons for that.

• Practice-driven expert trainer-consultants: Only certified experts (such as MCTs) with at least ten years of hands-on experience.
• Personal attention: Learning in small groups with plenty of room for your specific learning goals and short lines of communication, even after the training ends.
• Our own learning approach: Always up-to-date, in-house course materials combined with a strong blended learning methodology.
• Long-term aftercare: Direct support from your trainer-consultant for practical questions, up to a year after the training.

The result of this approach is measurable: with more than 1,500 evaluations we score an average of 9.3, and we’re proud to be Cedeo-certified.

Exclusive aftercare: we’re here for you even after the training

After the training you can still ask our trainers and consultants your questions. Through our unique aftercare service you get a response almost immediately, by phone or by email. That way you get the most out of what you’ve learned and can put it straight into practice.

Follow-up training

Once you’re ready for the next step in your ITIL certification path, you can choose between Practice Manager, Managing Professional and Strategic Leader, depending on whether you want to specialize in specific practices, focus on operational service management, or move into strategic leadership. Check our ITIL training range to see which follow-up modules are currently available.

Course program

Module 1: Introduction

• Development of IT service management
• What ITIL is and what ITIL 5 is used for
• ITIL as a framework for digital product and service management
• Benefits of ITIL for organizations and professionals

Module 2: The four dimensions of product and service management

• Organizations and people
• Value streams and processes
• Information and technology
• Partners and suppliers

Module 3: Key concepts of digital product and service management

• The service economy
• Service value
• Outcomes, costs and risks
• Digital products and digital services
• Service relationships and roles
• Service journey
• Service quality and service agreements

Module 4: The ITIL product and service lifecycle

• Overview of the lifecycle and related activities
• Discover, design, acquire, build, transition, operate, deliver, support

Module 5: The ITIL service value system

• Purpose and structure of the ITIL service value system
• ITIL guiding principles
• Governance
• Value chains
• Management practices
• Continual improvement and the continual improvement model

Module 6: Identifying, mapping and managing value streams

• Why value streams are important
• Value streams in digital organizations
• Value stream analysis
• Managing value streams

Module 7: Next steps

• Improving organizations with ITIL
• Professional development
• ITIL in relation to other frameworks

Delivery formats

Choose a delivery format that suits you best. The following delivery formats are available for this course:

• Online hybrid training

  A trainer provides the training live in the classroom. You follow this training online (from home or office). You have direct contact with the trainer and other participants who participate physically in class or online.

• Classroom live

  A face-to-face training on a location in the Netherlands. Employees from different companies are present during this classroom training. Fully catered for, including an extensive lunch.

• Virtual classroom

  Attend a the virtual classroom course from any location (workplace or home). You learn from a live instructor and are in contact with other participants. The instructor has the possibility to look at your screen (if necessary) to answer all your questions. This training will take place via Microsoft Teams (free of use).

• In-company course

  Our in-company training is tailored to your company. The specialized trainer only deals with what is important for your company and work situation. That makes our tailor-made training very effective. We provide these training courses in Dutch, English and German. The choice for an in-company training provides an attractive discount. Depending on the number of participants, the discount can be as much as 50% compared to participation in an open training. More information or request a quote.

Cedeo Recognition: What Does It Mean for You?

Cedeo is a household name when it comes to education. There are approximately 300 Cedeo-recognized institutes in the Netherlands. By choosing a Cedeo-approved supplier, you can therefore be sure that you are choosing one of the better education institutes.

SignOn and the UWV

SignOn ICT Training+ is a recognized training partner of the UWV. SignOn ICT Training+ is one of the few ICT educational organizations recognized by the UWV to provide training to help people return to the labor process.