Opleiding: ITIL® 4 Specialist: Collaborate, Assure and Improve E-Learning Bundle (On-line proctored Exam, Official certification e-Book, Official Training Material, Learner Kit, eLearning 12-month access) [PC-ITIL4P-CAI]

OVERVIEW

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around theITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

e-Learning

Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning.

OBJECTIVES

• Understand the key concepts of the CAI practices.
• Understand the processes of the CAI practices.
• Understand the roles and competences of the CAI practices.
• Understand how information and technology support and enable the CAI practices.
• Understand the role of partners and suppliers in the CAI practices.
• Understand how the ITIL capability model can be used to develop the CAI practices.
• Understand how the ITIL guiding principles support the CAI practices.

CONTENT

Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:

1. Introduction to the CAI practices

2. Relationship Management (RSM)

• Introduction to Relationship Management (RSM)
• Value Streams and Processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

3. Supplier Management (SM)

• Introduction to supplier management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

4. Service level management

• Introduction to service level management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

5. Continual improvement

• Introduction to continual improvement
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

6. Information security management

• Introduction to Information security management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development