Opleiding: Introduction to navigating the modern Contact Center (AB-7011)
This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilit...
- Get started with Dynamics 365 Contact Center
- Deploy a Voice channel in Dynamics 365 Customer Service
- Set up a Microsoft Copilot Studio agent for voice
- Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center
- Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR
This course is intended for you if you’re seeking to start your journey using Contact Center as a Service (CCaaS). You aim to grasp how Contact Center as a Service (CCaaS) can benefit your organization by recognizing the importance of modern contact centers, integrating with both first- and third-party CRM systems, and efficiently assisting and resolving support-related challenges. You also seek to communicate seamlessly across multiple channels, enhance customer service representative produc...
