Opleiding: ITIL® (Version 5) Strategy - Including Exam [ITIL5SL-S]

OVERVIEW

This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Updated 4/2026

OBJECTIVES

• Ensure strategic capabilities are fit for purpose and support the organisation’s vision and mission.
• Formalise and develop existing strategic capabilities with clearer governance and communication.
• Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
• Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.

AUDIENCE

This course is aimed at:

- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.

CERTIFICATION

Recommended preparation for exam(s):

• ITIL® (Version 5) Strategy

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

CONTENT

Module 1: Key ITIL® terms and definitions

• 1.1 Key concepts of ITIL®
• 1.2 Key concepts of ITIL® Strategy
• 1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

• 2.1  Introduction to the ITIL® Strategy Management Model
• 2.2 Strategy development
• 2.3 Strategy implementation
• 2.4  Sustainable strategy management

Module 3: Strategic capabilities

• 3.1 Leadership
• 3.2 Communication
• 3.3 Innovation
• 3.4 AI governance
• 3.5 Organizational Change Management (OCM)
• 3.6 Digital ethics
• 3.7 Complexity thinking
• 3.8 Portfolio management
• 3.9 Risk management
• 3.10 Sustainability

Module 4: ITIL® and other frameworks

• 4.1 ITIL® and DevOps
• 4.2 ITIL® and PRINCE2