Opleiding: ITIL® (Version 5) Foundation E-Learning Bundle (On-line proctored Exam, Official certification e-Book, eLearning 12-month access) [PC-ITIL5F]
OVERVIEW
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
e-Learning
Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning.
OBJECTIVES
After you complete this course you will be able to:
- understand the key concepts of digital product and service management
- understand service relationships
- understand the ITIL Four Dimensions of Product and Service Management
- understand the ITIL Value System (ITIL VS)
- understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
- understand the ITIL Product and Service Lifecycle Model and the value chain activities
- understand ITIL Management Practices
- understand the benefits of value stream mapping and management
- understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
CONTENT
Module 1
Key ITIL terms and definitions
- Product and service management
- Experience, Strategy and Transformation
- Service offerings
- Value cocreation
- Service Relationships
Module 2
The ITIL Four Dimensions of Product and Service Management
- Introduction to the ITIL Four Dimensions of Product and Service Management
- Internal factors and External factors
Module 3
The ITIL Product and Service Lifecycle
- Introduction to ITIL Product and Service Lifecycle
-
Purpose and Scope of ITIL Product and Service Lifecycle activities
Module 4
The ITIL Value System
- Components of the ITIL Value System
- The ITIL Guiding Principles
- Governance
- Value chain
- Management practices
- The ITIL Continual Improvement Model
Module 5
Value stream identification, mapping, and management
- Key concepts of value stream mapping and management
- Application of value streams
- Purpose of value stram mapping and management
Module 6
ITIL and AI
- Introduction to AI
- ITIL and AI Governance
Module 7
ITIL and other frameworks
- ITIL and DevOps
- ITIL and PRINCE2
Exam Prep
On the final day of the course, once the content has all been completed, the trainer will be able to go through some exam prep with you to ensure the class is ready to book/complete their exam. This is not available on the 2 day version, due to time restraints.
