Opleidingen

Opleiding: ITIL® (Version 5) Experience - Including Exam [ITIL5MP-E]

OVERVIEW

This module provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL® guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Updated 4/2026

OBJECTIVES

After you complete this course you will be able to:

  • Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
  • Connect decision-making to real-world outcomes, improving returns,  sharpening positioning, and strengthening executive alignment.
  • Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
  • Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.

AUDIENCE

This course is aimed at:

- Individuals continuing their journey in service management
- Strategy professionals
- Product professionals
- Service professionals

CERTIFICATION

Recommended preparation for exam(s):
  • ITIL® (Version 5) Experience

The exam is 90 minutes long, 40 multiple choice questions. 

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

NEXT STEP

The following courses are recommended for further study:

  • ITIL® (Version 5) Transformation

CONTENT

Module 1: Key ITIL® terms and definitions

  • 1.1 Key concepts of ITIL®
  • 1.2 Key concepts of Experience

Module 2: ITIL® Experience

  • 2.1 Service Stakeholders
  • 2.2 Experience and the ITIL® Four Dimensions
  • 2.3 Experience in the ITIL® Product and Service Lifecycle

Module 3: Capturing experience

  • 3.1 Key concepts of experience capture
  • 3.2 Experience evidence.

Module 4: Service Journey

  • 4.1 Service relationships, agreements, and journeys
  • 4.2 Organizations
  • 4.3 Consumer stakeholders
  • 4.4 Provider stakeholders
  • 4.5 Digital experience improvement

Module  5: ITIL® and AI

  • 5.1 Experience management in the AI context
  • 5.2 AI Governance

Module 6: ITIL® and other frameworks

  • 6.1 ITIL® and DevOps
  • 6.2 ITIL® and PRINCE2®
Meer...
€2.195
ex. BTW
Aangeboden door
Global Knowledge Network Netherlands B.V.
Onderwerp
Business-IT Alignment
ITIL Overzicht
Niveau
Looptijd
3 dagen
Taal
nl
Type product
cursus
Lesvorm
Klassikaal
Aantal deelnemers
Max: 16
Tijdstip
Overdag
Tijden en locaties
VIRTUAL TRAINING CENTER
ma 20 jul. 2026
VIRTUAL TRAINING CENTER
wo 9 sep. 2026
Eindhoven (Evoluon Noord Brabantlaan 1)
ma 19 okt. 2026
VIRTUAL TRAINING CENTRE
ma 19 okt. 2026
VIRTUAL TRAINING CENTER
ma 23 nov. 2026
VIRTUAL TRAINING CENTER
ma 25 jan. 2027
Nieuwegein (Iepenhoeve 5)
ma 1 feb. 2027
VIRTUAL TRAINING CENTRE
ma 1 feb. 2027
VIRTUAL TRAINING CENTER
ma 22 mrt. 2027
VIRTUAL TRAINING CENTER
di 18 mei 2027
Amsterdam ARISTO Center
ma 21 jun. 2027
VIRTUAL TRAINING CENTRE
ma 21 jun. 2027
VIRTUAL TRAINING CENTER
ma 19 jul. 2027
VIRTUAL TRAINING CENTER
ma 27 sep. 2027
Nieuwegein (Iepenhoeve 5)
ma 4 okt. 2027
VIRTUAL TRAINING CENTRE
ma 4 okt. 2027
VIRTUAL TRAINING CENTER
ma 15 nov. 2027
Keurmerken aanbieder
Cedeo
CRKBO en BTW-vrijstelling
VOI
EXIN
ISO register
Microsoft Learning Partner
VMWare Partner
Oracle Education Partner
AgilePM - Agile Project Management (APMG)
ASL