Opleiding: ITIL 5 Experience (inclusief examen)

ITIL Foundation is the leading certification for IT professionals and employees who want to learn more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam

The training ITIL 5 Experience provides candidates with guidance to create products and services that feel as good as they function, aligned with ITIL guidance. It offers practical direction to help align people, processes, and technology to deliver user-centric, outcome-driven experiences.
Course outcomes
After you complete this course you will be able to:

Enable the design, delivery, and continual improvement of meaningful digital experiences by embedding experience thinking into products and services.
Connect decision-making to real-world outcomes, improving returns,  sharpening positioning, and strengthening executive alignment.
Improve time to market by reducing rework and improving the relevance, usability, and satisfaction of what is delivered.
Build trust by treating experience as an integral part of the service, making digital technology more human and reducing the frequency of issues.

The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
DoelgroepThis course is aimed at: individuals continuing their journey in service management, strategy professi