Opleiding: ITIL 5 Service (inclusief examen)

ITIL Foundation is the leading certification for IT professionals and employees who want to learn more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam

The training ITIL 5 Service equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.
Course outcomes
After you complete this course you will be able to:

Apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.

The courseware and exam are currently only available in English.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
DoelgroepThis course is aimed at: service management and service delivery professionals, product and digital delivery roles, architecture and service design roles and software and ap