Opleiding: ITIL® (version 5) Foundation e-learning (with exam voucher) (English)

Lesmethode :

etraining

Algemeen :

The ITIL (version 5) Foundation course shows you how organizations create value with digital products and services. You learn how ITIL (version 5) helps align service delivery and product development with what customers and other stakeholders truly need. The focus is on value creation, collaboration, and continual improvement in a digital and constantly changing environment. This course helps you understand and apply ITIL (version 5) in your daily work, regardless of your role or organization.

You are introduced to the core concepts of digital product and service management, such as value and co-creation of value, outcomes, costs, and risks. You also learn how service relationships, customer journeys, and service quality contribute to value delivery. You then explore the four dimensions of product and service management and discover how people, processes, technology, and partners are interconnected. You learn how the ITIL product and service lifecycle supports organizations in discovering, designing, building, delivering, and supporting digital products and services.

The course pays extensive attention to the ITIL value system. You learn how guiding principles, governance, value streams, and continual improvement work together to provide coherence and direction. In addition, you gain insight into identifying, mapping, and improving value streams and learn the role of modern technologies, such as automation and artificial intelligence. With exam-focused practice questions, you prepare effectively for the exam.

Doel :

After completing the course, you understand the core of ITIL (version 5) and can place and apply it within your own organization. You are well prepared for the official ITIL (version 5) Foundation exam.

Doelgroep :

This course is for IT professionals, service managers, product owners, consultants, and anyone involved in designing, delivering, or improving digital products and services.

Voorkennis :

There is no prior knowledge required.

Onderwerpen :

- Introduction
+nbsp;+nbsp;+nbsp;- Evolution of IT service management
+nbsp;+nbsp;+nbsp;- What is ITIL and what is ITIL (version 5) used for
+nbsp;+nbsp;+nbsp;- ITIL as a framework for digital product and service management
+nbsp;+nbsp;+nbsp;- Benefits of ITIL for organizations and professionals
- The four dimensions of product and service management
+nbsp;+nbsp;+nbsp;- Organizations and people
+nbsp;+nbsp;+nbsp;- Value streams and processes
+nbsp;+nbsp;+nbsp;- Information and technology
+nbsp;+nbsp;+nbsp;- Partners and suppliers
- Core concepts of digital product and service management
+nbsp;+nbsp;+nbsp;- The service economy
+nbsp;+nbsp;+nbsp;- Service value
+nbsp;+nbsp;+nbsp;- Outcomes, costs, and risks
+nbsp;+nbsp;+nbsp;- Digital products and digital services
+nbsp;+nbsp;+nbsp;- Service relationships and roles
+nbsp;+nbsp;+nbsp;- Service journey
+nbsp;+nbsp;+nbsp;- Service quality and service agreements
- The ITIL product and service lifecycle
+nbsp;+nbsp;+nbsp;- Overview of the lifecycle and related activities
+nbsp;+nbsp;+nbsp;- Discover
+nbsp;+nbsp;+nbsp;- Design
+nbsp;+nbsp;+nbsp;- Acquire
+nbsp;+nbsp;+nbsp;- Build
+nbsp;+nbsp;+nbsp;- Transition
+nbsp;+nbsp;+nbsp;- Operate
+nbsp;+nbsp;+nbsp;- Deliver
+nbsp;+nbsp;+nbsp;- Support
- The ITIL Value System
+nbsp;+nbsp;+nbsp;- Purpose and structure of the ITIL Value System
+nbsp;+nbsp;+nbsp;- ITIL guiding principles
+nbsp;+nbsp;+nbsp;- Governance
+nbsp;+nbsp;+nbsp;- Value chains
+nbsp;+nbsp;+nbsp;- Management practices
+nbsp;+nbsp;+nbsp;- Continual improvement and the continual improvement model
- Identifying, mapping, and managing value streams
+nbsp;+nbsp;+nbsp;- Why value streams are important
+nbsp;+nbsp;+nbsp;- Value streams in digital organizations
+nbsp;+nbsp;+nbsp;- Value stream mapping
+nbsp;+nbsp;+nbsp;- Value stream management
- Next steps
+nbsp;+nbsp;+nbsp;- Improving organizations with ITIL
+nbsp;+nbsp;+nbsp;- Professional development
+nbsp;+nbsp;+nbsp;- ITIL in relation to other frameworks