Opleiding: ITIL® 4 Strategist: Direct Plan and Improve (DPI) (ITIL4MPDI)

This 2.5-day training course for the ITIL 4 Strategist: Direct, Plan and Improve (DPI) is intended for all those with the ITIL 4 Foundation certificate who wish to delve deeper into ITIL 4 and its...

The training consists of different contents and aspects, which flow into each other. The training is based on the official syllabus.


- Key terms, principles and concepts for Direct and Plan
- Concepts for value creation, outcome, costs & risks
- The role of governance, Risk and compliance and how to integrate them
- Cascading of goals and requirements
- Key principles and methods for improvement
- The 7 elements of the continuous improvement model
- Communication and organisational change management
- Communication and stakeholder management principles
- 4 Activities in planning and management, measurement and reporting
- For Direct, Plan and Improve relevant Value Streams and Practices
- Assessment Methods
- Business Case
- Value Stream Mapping
- Creating the appropriate decision competences

In this 2.5 day training you will learn an understanding of the concepts illustrated in the ITIL 4 publication Direct, Plan & Improve to build an agile, learning and constantly improving IT organisation.

The successful completion of the ITIL 4 Direct, Plan & Improve qualification is one of the prerequisites for achieving the ITIL 4 Managing Professional level, which demonstrates the candidate's practical and technical knowledge of the use of successful, modern IT-enabled services, teams and...

You are in possession of the ITIL 4 Foundation certificate and would like to get to know ITIL 4 and its practices in more depth. You are aiming for the ITIL 4 Managing Professional Status.