Opleiding: ITIL Specialist Drive Stakeholder Value (e-learning) – Exam Included

Organizations that operate according to ITIL use the complete ITIL exam program to train their staff. Their ITIL competencies enable them to perform better and collaborate better.

Obtain your Specialist Drive Stakeholder Value certificate at your own pace:

one year of access;
fully accredited;
includes quizzes, exercises, study guides;
tutor support available via email;
exam voucher.

The course ITIL 4 Specialist Drive Stakeholder Value (e-learning) – Exam Included is one of the five courses required to achieve the ITIL 4 Managing Professional (MP) designation. The training covers key topics such as service level agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to come away with the tools needed to boost user engagement and enhance satisfaction for both internal and external stakeholders.
Skills covered

Understand how to plan and build a service value stream to create, deliver, and support services:
Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and cultureacross the SVS
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use ofIT across the SVS
Learn how to design, develop, and transition a value st