Opleiding: ITIL Specialist Direct, Plan & Improve (e-learning) – Exam Included

Organizations that operate according to ITIL use the complete ITIL exam program to train their staff. Their ITIL competencies enable them to perform better and collaborate better.

Obtain your Direct, Plan, and Improve certificate at your own pace:

one year of access;
fully accredited;
includes quizzes, exercises, study guides;
tutor support available via email;
exam voucher.

The training ITIL 4 Direct, Plan & Improve ITIL 4 Specialist Direct, Plan & Improve (e-learning) – Exam Included is designed to equip candidates with the practical skills needed to create a ‘learning and improving’ IT organization with a strong and effective strategic direction. It also offers practitioners a practical and strategic approach to planning and delivering continual improvement with the necessary agility.
The course focuses on these key ITIL 4 practices:

continual improvement;
measurement and reporting;
portfolio management;
organizational change management;
Risk Management.

Skills covered

Understand the scope of what is to be directed and/or planned, and know how to use key principles and
methods of direction and planning in that context
Understand the role of Governance, Risk and Compliance and know how to integrate the principles and
methods into the service value system
Key principles and methods of continual improvement for all types of improvements
Ke