Opleiding: ITIL Specialist Create, Deliver & Support (e-learning) – Exam Included

Organizations that operate according to ITIL use the complete ITIL exam program to train their staff. Their ITIL competencies enable them to perform better and collaborate better.

Obtain your ITIL 4 Create, Deliver, and Support certificate at your own pace:

one year of access;
fully accredited;
includes quizzes, exercises, study guides;
tutor support available via email;
exam voucher.

Our training ITIL 4 Specialist Create, Deliver & Support (e-learning) focuses on the integration of various value streams and activities to create, deliver, and support IT-enabled products and services, while also covering supporting practices, methods, and tools.
The course emphasizes service performance and provides participants with insights into service quality and improvement methods. It will also enable IT professionals to continue delivering innovative yet reliable technical services.
Skills covered

Service design price and orchestration
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service Desk
Incident management – detection and resolution
Problem management
Knowledge management
Service level management
Monitoring and event management

Key features

Focus on end-to-end IT service management
Best practices for operational efficiency
Hands-on approach