Opleiding: ITIL Foundation

New and changed concepts, principles, models and processes of ITIL Foundation

This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. Previous version of ITIL (Service Management) consisted of two books to cover the theory. Currently five books are needed to describe the added value and use of service management.
DURATION AND STUDY LOAD
This new version of ITIL contains a lot of new and changed concepts, principles, models and processes. This 3-days training course is needed to provide a high quality course that directly and fully covers ITIL foundation level and to increase your potential for success on the exam. In addition to the trainingcourse an average of 12 hours study should be spend in order to be fully prepared for the exam (exam is not included).
GOAL
After completion of this course the attendee knows and understands:
- The importance of IT services and managing IT infrastructure for the business and how delivering IT services will add and create value for the business;
- Service-, organization- and process-based working methods;
- The IT service life cycle;
- The key concepts, principles, models and processes within the several phases of the IT service life cycle (service st…